Business ProfileforDirect Save

BBB has received a pattern of complaints from customers stating that by purchasing promotional earbuds online through an advertisement on facebook, customers were automatically signed up for an membership that takes $9.95 automatically out of customers bank accounts (and or) charging their credit cards monthly without their knowledge. Customers had no recollection that this was the case at the time of purchase as there was no information ahead of purchase.

In July 2019, BBB submitted a written request to the company encouraging it to address the pattern of complaints. As of today's date, BBB has had no response. In This BBB Business Profile provides information about the product name(s) listed in this profile. According to information in BBB files, this product has had its Returns shipped to Federal Association of Financial Services Corp., a business that is located in Odessa, FL. BBB files indicate that FAFS performs these shipping services for a large number of products in the skin care and supplement industries.

BBB has had significant complaint activity involving a large number of products that have their returns shipped to Federal Association of Financial Services Corp. Consistent throughout most of the product lines is a pattern of complaints concerning unauthorized and/or unexpected charges and unresolved refund disputes. Complaints filed by consumers state that they signed up for what they thought was a free trial of a product and later discovered additional unauthorized and/or unexpected charges to their credit cards for additional amounts.

A BBB Business Profile for FAFS can be viewed at http://bbb.org/h/jz78