Business ProfileforGulfstream Pools and Spas, Inc.

Last year we contracted with a pool company for a new in ground custom pool, the work was completed in Feb 2022. Mid 2021, we put a deposit down ($500) and signed a contract for approx 66k. When the payment schedule came, it was only for 60K. We questioned it and was told "the office 'does their magic and numbers sometime change'" and we were told not to worry. When we made out last payment, we questioned it again and was told not to worry. The pool was installed and some of the work they said they would do was not finished. They said they would regrade the yard and we never saw them. We ended up paying 11k to make up for the water now being deposited into our neighbors yard from the in ground pool pushing it in their direction. Also, our deposit was never returned, I am sure this is a common occurrence with them. I was told they keep it until they are sure the customer has made all their payments. Due to the reduction we of the cost and the assurance we were fine at the 60k cost. we never pursued these issues. Now a year later we are being told we owe $6k and even though everyone told us diff, they say that we signed a contract for 66k. When reviewing the contract there were other issues that I saw. A second bubbler was never installed. Again, i brought it to their attention at the time and thought maybe this also was a reason the price was reduced. The only thing they are saying to me now, is that we signed a contract for 66k and that we need to fulfill the contract and they wont acknowledge the item they did not install. They realize they never returned the deposit and really have not said anything except what we owe and if we were so unhappy why did we go with them. At one point in their process, their salesman asked if my middle initial "D" stood for "Devil". When I told the owner this he just brushed it off. They never supplied us with a final written and signed contract by their office. We only have a copy of the front. They are now pursuing arbitration