Business ProfileforCape Vista Dental

I had an appointment with this office for Tuesday, October 15, 2024, at 8am. I received a phone call the day before to confirm the appointment. The day of the appointment (today), my wife was not feeling good, and I had to take her to the hospital for immense abdominal pain. I tried calling Cape Vista Dental from the hospital to reschedule the appointment but could not get through to anyone or leave a voicemail because they were not open yet. I waited until 815am, but no one called me, so I called them again to reschedule the appointment. When I got through, the receptionist placed me on hold. When she came back, she said I have 2 choices. One choice was they keep a $200 deposit I left on my last appointment or two, I could come in in about 30 minutes. I informed them I had been trying to reschedule and why I could not come in, but they told me I had to cancel within 48 hours. On another note, when I was in the office on my last appointment, they asked for a good review and that I had a chance to win $500 for it. They were super nice to me, and it was for the ********** I know why they asked for a $200 deposit ahead of time. If you deal with Cape Vista Dental in ***********, ** and have a last-minute medical emergency, or any last-minute emergency, and are unable to make your appointment, they will cheat you out of your deposit even though you want to reschedule your appointment. You should also know that they will go for the big money procedure first instead of helping you with any cavities. I have a cavity but that was ignored so they can perform a bridge replacement for more money. Keep in mind that the day of my first ever appointment with them, I never even saw the dental hygienist! The dentist came in, looked at my x-rays and set me up for a new bridge costing a couple thousand dollars but did not have the hygienist see me at all. Cape Vista Dental cheats new patients out of their money for trying to reschedule an appointment due to a last-minute emergency.