Business ProfileforGreens Energy Services Inc

I recently had an HVAC installed by Greens Energy Service on 4/5/24. The agent ******************* show me the different quote proposals, I choice the ****** Heat Pump and ****** Air Handler. Two days after installation I noticed the Air Handler says "*****." Monday I email Greens Energy, 2 days later ************** returned my call. He tried to convince me how great a ***** was. I reminded him that is not what was on the proposal or what I Paid For In Full! He said if I only wanted the label name "******" he could have the guys put a ****** label on it, that it was an easy change. I had contact ****** Manufacture and they had explained all were from "Carrier," Carrier the most expensive, than ****** and ***** being the least economical, though if I purchased a ****** than a ****** should have been deliver to me! I mention this to **************, he apologized, tried to blame his technicians for the mix match, He said he'd contact the manufactures to see how this happen an would call me back as he wanted to do right and keep me as a customer. Since he has not responded to my calls or emails as to what is the delay. I am concern how this will effect my warranty and final inspection that have not been done.Another issue was a service I was quoted on could not be done. The sales agent was contacted but said he could only take out $100. I thought it wrong but he went on that he didn't have the means to know how much each item cost. Someone had to have this itemized it and come up with $9,786. CONSUMER- Always request an itemized receipt of all being charge for, work included or Don't Accept. It disappoints me as I would have love to continue using this company because the techs and ladies at the office have been very kind and professional. My quarrel is not with them. If Greens Energy Services ratings go down it is on ************** and those like him quick to take advantage of consumers. As the owner ******************* has the ability and the responsibility to correct this and make it right!

Hello ************,I want to sincerely apologize for the inconvenience and frustration caused by the discrepancies you've encountered with your recent HVAC installation. Your satisfaction is our utmost priority, and we're dedicated to rectifying this situation promptly.I understand your disappointment regarding the branding inconsistency between what was proposed and what was delivered. It's important to clarify that while the air handler installed bears the ***** label, it functions identically to the ******-branded model we discussed. However, we acknowledge that this deviation from your expectations is unacceptable, and we're actively working with the manufacturer to resolve it.Our team has already initiated communication with the manufacturer to address this matter and ensure that you receive the system you intended to purchase. We're awaiting their response and any necessary steps to rectify the situation. In the meantime, my Office Manager has reached out to you for additional information requested by the manufacturer, which will aid us in expediting the resolution process.Please rest assured that our goal is to provide you with the quality service and product you rightfully expect. We appreciate your patience and cooperation as we navigate through this issue together. Your satisfaction remains our top priority, and we're committed to achieving a resolution that meets your expectations.If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you every step of the way.Thank you for your understanding and continued trust in Greens Energy Services.Warm regards,******************* Vice President *********************** ***