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Complaint Details
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Initial Complaint
12/06/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On November 11, 2021, I ordered an Apple iPhone 13 (color Red) I ordered online through the Straight Talk website. I received a Receipt from Quality One Wireless re: the order. (A coly of the receipt is copied to this communication. The Order ID # is ******* The ***** tracking number ************* After having never received the phone, on November 29, per the direction of Q1Wireless I contacted ***** for a Trace on the. ***** gave me claim #*********** and email from ***** that the phone could not be found was provided to Q1Wireless per email. I have left voicemails and sent emails and have received no communication back re: this issue. I am requesting the phone be sent to me as I ordered and payed for, before Christmas, or a refund be made. This was ordered as a Christmas gift for my Grandson. RECEIPT Date: 11-11-2021 06:39 PM Order id: #******* Order status: Complete Payment method: PayPal Delivery method: Standard Shipping Track package: *************Straight Talk Wireless ******************************************** United States Email Address: ************************* Email Address: ********************* Billing Address Shipping address First name: ****** Last name: ****** Address: ***************** City: Sylacauga State: Alabama Country: United States Zip/Postal code: 35150 Phone: ********** First name: ****** Last name: ****** Address: ***************** City: Sylacauga State: Alabama Country: United States Zip/Postal code: 35150 Phone: ********** Products ordered SKU: Product Item price Quantity Total ******************** Apple iPhone 13 Options: Network: StraightTalk (T-Mobile) Condition: New Memory: 128GB Color: Red User Manual: Download user manual $879.00 1 $879.00 N-117-SC-4 Straight Talk 3-in-1 SIM Kit Options: Network: StraightTalk (T-Mobile) $0.00 1 $0.00 Subtotal: $879.00 Shipping & Handling: $0.00 Total: $879.00Business response
01/27/2022
Business Response /* (1000, 8, 2021/12/29) */ We have spoken to the customer on a few different occasions and advised her that we would honor a replacement. She was sent a replacement phone which was delivered on December 15, 2021. I have listed the tracking number below. ************************************************************************************* FXInitial Complaint
12/06/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Order was placed for a new phone along with 2 additional sim cards to move 2 existing phone lines with another company over to Mint Mobile. In addition we prepaid for a year's worth of service with the new line and 6 months of service with the two lines that were being moved over. Order fulfillment is listed as provided by Quality Mobile. Order was fulfilled and phone and sims received on 12/1/21. Immediately contacted company to say the phone had was not new as listed, box has been repacked, with obvious signs the phone had been used. Called customer service was told they would be shipping out a new phone and just to keep the used one. Thought that was odd, but ok. After 2 days and no notice.of new shipment, called back and they had no record of that phone call and said they wouldn't say keep the phone, that we must ship back. They said they would be sending a return label immediately via email. 3 more days pass, no return label received. Reviewed complaints and apparently this company is notorious for sending used phones that were purchased as new. Waiting to activate the ported lines until this is resolved. Customer services continues to lie just to get you to continue to wait and call back.Business response
02/07/2022
Business Response /* (1000, 12, 2022/01/13) */ We have reached out to the customer via email and we have provided them with a prepaid return label. They will be sending the order back for a refund. The refund will be processed once we receive the order back at our facility.
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Contact Information
Business hours
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| MMonday | 8:00 AM - 5:00 AM |
|---|---|
| TTuesday | 8:00 AM - 5:00 AM |
| WWednesday | 8:00 AM - 5:00 AM |
| ThThursday | 8:00 AM - 5:00 AM |
| FFriday | 8:00 AM - 5:00 AM |
Customer Complaints Summary
102 total complaints in the last 3 years.
51 complaints closed in the last 12 months.