Business ProfileforWest Coast Sales, LLC.

I bought a Power recliner for my multi disable handicap daughter on July 1 2022 due to a sale for 4th of July, got the chair July 8th 2022. My daughter kept saying the chair was bad. So I sat in the chair in the chair it sunk low in the seat I also had my brother set in the chair he said it sunk down to. I did call and asked for them to replace the chair because we only had the chair for two weeks. I was told no it was past 3 days they said they would send someone to repair so i accepted that I only wanted it to work for her. The repair man came a week after that, All he did was put stuffing in the lower back of the chair never did anything for the seat and said if it did not work to call back well the seat was not fixed it still sinks in back of the seat. Well I called back because it still did sink in the seat. So I waited all day the it was to be repaired and a man came to my door with a messages from the manager that she would not repair the chair because her senior tech said it was ok. Well they do not sit in the chair . I use to think La-Z-Boy was the best furniture store but they have changed they made me feel so stupid and like I had no sense at all. I had another chair that was bad but I put it on the porch and let it go because it was a cheap chair, I thought if I spent more money I would get a good chair. My brother told me not to go back to La-Z-Boy but I did anyway that was my mistake. But after this learning that customer service and warranties are not good there. We have had the chair for one month now and disable my daughter can not even enjoy the comfort of a chair that cost me 1599.00 on sale that is a lot for a senior citizen to pay but I wanted her to enjoy the chair I will never go back again. I feel like they have called basically me a liar about the chair and that they have disrespected me. I will save up and buy another chair at a different store who has a manager that will listen to the customer . God will provide for us. Thanks