5 Customer Reviews
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Review from Rakia A
1 star11/03/2024
Hello my name is ***** ********* and Ive been here since October 23, 2024, and the first day Ive checked in the manager has been rude and disrespectful. She never acknowledge me. I called ahead of time to see if I was able to bring my service dog they said yes the manager came and seen my dog and complained and said I couldnt have my service dog so manager gave me attitude and then said it was fine. Then I felt like the manager is racist . I would wait in lobby for a long time before they help me, but they will help everybody else that speak Spanish.! manager said I had to go because of late deposit.The first time I was 30 mins late .The 2nd time I didnt realize my reservation was expired,but room was paid for because I didnt know reservation was up. I have a disability and manager tries to kick me out with no warning. She gives me a hard time every time because I feel like I am because I am African-American. I had to tell manager the rug because rug was dirty and left my foot dirty all the time when I came into room the bathroom was not clean properly. Furniture was dirty and the door keeps locking on me. Manager is not a nice person with a person with disability, she treats me wrong manager is rude too . this hotel only helps out Puerto Ricans and Dominican people I no longer would like to stay here due to the disrespectful managers. The other workers and housekeepers and maintenance are great workers, but the managers are mean.
Mi Casa Hotel Response
11/05/2024
Hello Rakia,Thank you for sharing your experience with us. We sincerely apologize for any negative interactions youve had during your stay, especially regarding your service dog and any feelings of disrespect or discomfort. We strive to treat all our guests with respect, care, and inclusivity, and were very sorry to hear that your experience did not reflect that standard.Please know that we take these concerns seriously, especially regarding your accommodations and the cleanliness of the room. We addressed these issues with our team and the feedback was that the carpet in your room was cleaned back on October 30th and new linen was provided every time you had requested. Additionally, we will review our policies and communication around service animals to prevent any future misunderstandings. Please be advised that the only time Management inquired about the service animal was because an employee informed us that the dog was on the hallways without a leash and for our safety and our guests' safety, we brought this matter to your attention.Kindly be advised that our main concern regarding your stay has been the communication with the front desk agents regarding any future reservations, length of stay and the late payments for the security deposit and the Hotel Service Fee since check out is at 11 am. On several occasions, you have come late to make these payments past 3pm or 4pm. Therefore, we made the decision to no longer honor any future reservations.If there is anything further, we can do to support you during the remainder of your stay, please let us know. We value your feedback and are committed to making sure every guest feels welcome and respected.Thank you again for bringing this to our attention. We hope we can regain your trust.Review from Jennifer P
1 star07/22/2024
My experience was horrible my daughter and I recently stayed there one night to go to Universal. The room was dirty and the comforter had a big tear in it, I took a picture to show staff at check out. Everything seemed fine until the next day when I called wanting to know why I was charged the $50 deposit fee? I was rudely told because we smoked in the room and there is no smoking I was being charged $150, (thankfully the $100 didnt go through) told her we do not smoke and she point blank said the Supervisor said you did I said so your calling me a liar and demanding my deposit back she hung up on me. I called back and was placed on hold and she never came back. I waited a little bit and called and asked for the manager, and explained what happened now they are saying we smoked weed because they smelled a faint smell of weed Im like seriously now your just making up stuff we dont smoke at all anyways long story short they wont refund me my $50! I had to dispute through my bank and now Im waiting.Review from Mike T
1 star02/15/2024
This place is terrible. The room was in really bad condition. I tripped like 3x in my room from the giant lumps under the carpet. The whole place smells like cigarettes and bad decisions. Seriously though the place is in bad shape. AC unit was pouring freon from the side, the door wedges into the carpet when you open it because how warped the frame is.Review from Jonathan T
1 star01/16/2024
Do your self a favor! Run away! Don't let the cheap price and nice photos fool you. This is a straight up DUMP. Not a safe place for people with breathing issues ( Asthma/COPD/Bronchitis) or anybody for that matter. Rooms with non working door locks, if your online don't book with no refunds! Do yourself a favor and see it in person! They trick you into making arrangements before they are all sold out! And when you finally arrive you don't even stay ( no refunds ) I showed up a day ahead of time to book a room before our reservation so I asked to see the room! The Lobby was dated and in my eyes and nose unsanitary! The guy took us to show us a room the pavement was kinda leaning towards the building, some of the locks look not usable and *****! And when we went to the room, the guy knocked on the door as to make sure there was no one in there! He Opened the door. It took our breath away! Almost like we stepped into fish aquarium that's been closed for a decade. There was stains on the couch & and the floor and that's all I needed to see the dimly lit lights. We didn't even turn on a lamp, I'm sure the Orkin ?? man hasn't been there! That's what the knock on the door was for! Do yourself a favor this is not the place you wanna be! Spend a little more! The 3rd party vendor at 1st was hesitant to help! We could not get our money back! Even trying to go thru her! I believe the 3rd party vendor knows this place is a bad hotel yet they still book for them! Don't risk losing your $! Or lowering your self worth! We drove 15 hours to find out the condition of this dump! Only to have to book a hotel else where!Review from Fazal K
1 star08/28/2023
I heard them arguing with customers before me and staff also arguing with me and being rude. This is not jus a bad review because they treated me bad. The environment is toxic and not helpful. I believe I left my wallet behind and I am calling day and night and they pick up the reciever because I hear a click, but they don’t talk in the speaker. I live in Illinois and need my wallet that’s left behind in their hotel in Orlando , Florida.
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