ComplaintsforMorgan & Morgan

• Initial Complaint

  10/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired Morgan & Morgan for a slip and fall complaint. Shortly after, they sent an investigator to the establishment to take photos and statements. I continued to receive updates and to give them my medical records. I then sent them an email stating that I received a PRP injection and it relieved most of the pain I was in [A platelet-rich plasma (PRP) injection is a biologic therapy that uses a patient's own blood to stimulate healing and reduce pain in injuries and other conditions]. Previously, I was asked if I was willing to go to court if the establishment rejected my claim. I said, "Yes." A few months ago, I received a call from Mr. **** ***** advising me that the insurance company had rejected my claim. I asked why it was denied. His answer was, "The insurance company has a $10,000 fund to pay any medical expense that you have. Call them to see if you can get your medical expenses paid." Subsequently I received a stating that they decided not to represent me... With no explanation to why. I hired Morgan & Morgan because of their ad, "We will fight for you."

  Business response

  10/16/2024

  Good Afternoon,

  I hope this message finds you well.
  

  I wanted to inform you that Mr. ******** is no longer our client. His case was declined on July 16th, and he has been informed by his attorney.
  We kindly request that this complaint be closed.
  

  Thank you for your attention to this matter.
  Best regards,
  Client Experience

  Business response

  10/16/2024

  Good Afternoon,

  I hope this message finds you well.
  

  We have reviewed your file and would like to confirm that you are no longer our client as of July 16th. Your attorney contacted you on that date to explain the reasons for our inability to take on your claim, and we also sent you a letter outlining this information.
  

  Thank you for your understanding.
  Best regards,
  Client Experience

  Customer response

  10/16/2024

   
  Complaint: 22425513
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  I was never told why? No details whatsoever. Because the insurance company rejected my claim? If so, why not take it to trial? Just  a call telling me to deal directly with the insurance company.
  

  Business response

  10/23/2024

  Good Afternoon,
  
  I hope this message finds you well.
  
  I wanted to inform you that Mr. ******** is no longer our client. His case was declined on July 16th, and he has been informed by his attorney.
  We kindly request that this complaint be closed.
  
  Thank you for your attention to this matter.

  
  Best regards,
  Client Experience

  Business response

  10/23/2024

  Hello *****, and thank you for your feedback.
  
  We apologize for any inconvenience our decision may have caused. However, after further review by the attorney, the decision remains unchanged.

  Thank you,

  Client Experience Team 

• Initial Complaint

  10/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Morgan & Morgan had my case for a full year. Communication was completely insufficient and lax. I decided to drop them from my case. They sent me a letter that they were dropping me. Went to hire another attorney and cannot get anyone to take my case. Then I get a $10k medical bill that they were supposed to talk down to "pennies on the dollar" as they stated. I have reached out 3 times to find out what they have done on my case and again they won't respond. They kept stating they got the "policy" maximums. I have not seen any documentation on this and don't know what is paid and unpaid. I find it completely unprofessional that they have sat on this case with no resolution for over a year, accident was 8/2023. And for them not to respond to me after 3 emails is unacceptable.

  Business response

  10/14/2024

  Hello ******, 

  Thank you for bringing this to our attention. We understand that the attorney has communicated with you in an attempt to better explain the decision about your case. 

  We are sorry for any inconvenience this may have caused and we thank you for choosing us to investigate your case.

  Thank you,

  Client Experience Team

• Initial Complaint

  10/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Someone hit me from behind in February 24. I contacted Morgan and Morgan. They told me immediately I had a case and needed to go see a *** I told them I don't have insurance and can't afford to see any ***** They assured me that they take care if that and that they will send me a referral for a MRI and a chiropractor. I was spammed from a neurologist and a chiropractor to make a appointment ans I was having headaches and backaches and since the chiropractor was close to my house I was able to go. I went the first time and noticed they were telling me I had to come 3x a week I couldn't do that but I now understand why they were pushing more visits. I went 3 times and couldn't go any longer bc of my work schedule. I got a call in July and a email from Morgan and Morgan saying they weren't gonna represent me. Why did it take months for them to decide that after telling me they would represent me? I got a email shortly after and another today from collections from the chiropractor for the visits. Now I see why they were pushing me for more visits . It's was a scheme with the chiropractor to get money from people that they know they don't want to represent months before. I shouldn't be stuck with that bill. Be careful with this lawyer.

  Business response

  10/14/2024

  Hello *******,

  We are truly sorry that our firm was unable to take on your claim. Our attorneys reviewed your case closely and considered every potential avenue of legal representation. We are constantly evaluating our practice areas and working to expand the cases we can take on, but there are many factors that go into that decision.

  Thank you for understanding, 

  Client Experience Team 

   

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 13th 2024 I contacted Morgan and Morgan for help with car accident involving my minor son. They took the case but paid medical bills with my car insurance I did not agree with. As of August 1st they settled with driver at faults car insurance and I have not received settlement nor phone call or email.

  Business response

  10/07/2024

  Good Afternoon,

  We have reviewed your son's file and noted that the case manager reached out to you on October 4th to provide an update. During that conversation, you were informed that we are pending PIP payments to the hospital.
  We appreciate your patience as we work diligently to resolve this matter. If you have any further questions or need additional assistance, please do not hesitate to contact us.
  

  Thank you for bringing this to our attention.
  Best regards,
  Client Experience Team
  CX@forthepeople.com
  888-488-0018

• Initial Complaint

  10/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My son and I were in a car accident on 11/11/23. We retained your services when we left the *** On April 4th we received notification from the *** that they submitted payment to you. I spoke with my case manager on 5/30 and advised the hospital and fire **** stated they knew that the payment had been issued and wanted payment within 7 days. The case manager at the time stated she was working on reductions and would be issuing checks. After multiple calls and emails I requested a team change since I reached out to the attorney as well and no response. I spoke to my new case manager on 8/27. I advised him as well as the previous case manager that I need to have surgery on my left knee because of the accident. That I am in pain on a daily basis. I need the money from the settlement. The new case manager stated that the case was settled in May and that I should have my money by the middle of September. I then go to the office on 9/20 and had to call. He stated he doesn't know why he HASN'T worked on the case. He sends a message on 9/25 stating He has 2 reductions out of 4. I reply on the portal on the same day and no response back. I sent an email on 9/30 and no response. I worked at a law firm and I don't understand why our settlements haven't been issued and the lack of response from your team is horrible. Why would reductions take so long from medical providers you sent us to? I should have gone to my 25% lawyer kept more of my money if I knew we were going to receive service of this kind. I don't know why we haven't received our settlement especially after advising both case managers that I am in pain every day, That I can barely walk . I hired you and I feel like I am begging for my settlement. I work for an insurance company and I have had 3 friends have car accidents. They asked for advice and I can't recommend you at all. My case was settled in April it is now October. I would like to go to the office and pick up our checks ASAP.

  Business response

  10/07/2024

  Good afternoon,

  Please know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
  We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.
  

  Thank you for bringing this to our attention.
  Best regards,
  Client Experience Team
  ***********************************
  

  Customer response

  10/10/2024

   
  Complaint: 22380803
  
  I am rejecting this response because: , I tried reaching out to my son's case manager on 9/20/24 left a vm no response. When my son returned he tried reaching out. Then I emailed Jwillis on 10/7/24  and no  response. Also my case manager stated he was going through personal issues and that is why my case wasn't taken care of. You are a business  personal issues should not be the reason you can't complete your assignments and if you can't you go to your manager and ask for assistance. Please have someone reach out to my son and I for a complete status update.I am in desperate need to get my knee repaired because of this accident.
  
  Sincerely,
  
  ******* ********

  Business response

  10/23/2024

  Hello *******,

  We have escalated this issue to management once more to address your concerns about the lack of communication.
  
  Thank you for your continued patience as we await their response.

  Thank you,

  Client Experience Team 

  ***********************************

• Initial Complaint

  10/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contacted Morgan an Morgan law firm in March of ************************** a car accident to see if I could be helped. I was immediately taken on by a client. I was never contacted by my lawyer I was changed case managers twice only known by the mobile app when it showed a know name as well as the lawyer 3 times. I received a crass email from a lawyer talking to me not even telling me he was my new lawyer. I consistently asked for information about my case never received updates or information. Forms and paperwork were never completed or filed. Phone calls were in answers and retuned. I was sent to 5 provides not in my plan with out my consent leaving me with ****** in debt delayed treatment for 3 month making my injury worse and causing me to loose my job. Contacted customer service and my call was not followed up with. I had calls scheduled and no one attended. I was told at the last minute 3 months in when it was time for surgery how much my case would be and that its not worth it for the firm. After they racked up over ****** in bills. The commercials say the opposite of what they do. They should be paying for the providers they sent me too

  Business response

  10/02/2024

  Hello,

  I'm sorry to hear about the inconvenience you experienced. I apologize for the lack of communication and the numerous transfers of your case without proper notification; this is not the level of service we strive to provide, and I understand how frustrating this must have been for you. Your feedback is invaluable in helping us improve our services to ensure smoother processes moving forward. Please note that this file is no longer active with our firm and If you have any questions or concerns regarding your claim, please dont hesitate to reach out to us directly. Thank you for sharing your experience.

  Client Experience Team

  ********************************************

   

  Customer response

  10/02/2024

   
  Complaint: 22364383
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  Business response

  10/02/2024

  Hello, 

  This file was closed and turn down by client decision on 6/24/24 as the former client had retained other counsel. We have attached a letter from this individuals current counsel. We kindly ask that this be considered resolved and a successful complaint closure. 

  -Client Experience Team 

• Initial Complaint

  09/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was informed by Morgan and Morgan representatives, legal assistants and attorneys throughout the process, that there was value in my claim and that they would assist me throughout the entire process. After they sent me for many medical exams and therapy modalities, they informed me that I wasn't injured "enough" and that since my case held no potential for litigation, that they would be ending our client attorney relationship regarding this matter and referring me to their second tier attorney pool.I slipped and fell in my community in an area that is ill-maintained and caused me serious pain and injury to my back and left arm and leg. I feel genuinely fortunate that I didn't have any breaks or tears associated with this slip and fall. That being said, I could barely get out of bed for a month and could barely sleep due to the pain. I wouldn't have gone down the route I did without the guidance of Morgan and Morgan representatives, especially pertaining to medical expenses. I find it predatory for them to send someone who is injured and vulnerable down a route that will accumulate potentially tens of thousands of dollars in medical bills, only to be told that there is "no value" in your case. While not once, not one single time, mentioning that, if we don't find value in your case, we can drop you and your expenses at a seconds notice. Please help me find resolution.

  Business response

  09/27/2024

  Good Afternoon,

  I would like to provide an update regarding this complaint.
  Mr. ****** has not been represented by Morgan and Morgan since September 16. He is aware of this change, as he approved our referral to another legal firm for his representation.
  We kindly request that this matter be closed.
  

  Thank you for your assistance.
  Best regards,
  Client Experience

  Business response

  09/27/2024

  Good Afternoon,

  We sincerely apologize for our firms inability to take on your claim. Our attorneys thoroughly reviewed your case and considered all potential avenues for legal representation. We strive to ensure our clients understand the reasons behind our decisions.
  Please know that our inability to assist does not imply that your claim lacks merit. If you would like the contact information for the firm we referred you to, please reach out to us at ******************* or call ************.
  

  Thank you for your understanding.
  Best regards,
  Client Experience

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My children were involved in a wreck decided to go with Morgan and Morgan. Wrecked happened January of this year. They dragged us along never got to talk to an actual attorney the whole time. It was case manager or assistance I was stuck talking to. When ****** came about I was told they were just waiting on a settlement offer from the other party insurance. That next week they called me saying my son didn't have a case anymore bc he wasn't covered bc if liability then the supervisor for this location named ***** told me that they attorney didn't fill my son's paperwork in the timely manner like they was suppose to snd that he djdnt have a case and they could no longer represent him. This firm isnt the best one is Atlanta its the worst one. They don't care nothing about what they have done or more so not done. They shouldn't be in business

  Business response

  09/25/2024

  Good Afternoon,
  

  Thank you for reaching out. We would like to assist you with this matter; however, the information provided is insufficient for us to locate your sons file.
  Could you please send us an email at ******************* with additional details, such as your sons name? This will enable us to assist you more effectively.
  

  Thank you for your cooperation.
  Best regards,
  Client Experience Team

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired the law firm 10/2021, they negotiated a settlement of $125,000 in a legal matter. They received the payment on 07/2024. I have not received any settlement funds as of today. have made multiple attempts to contact attorney, but have yet to receive a satisfactory response

  Business response

  09/17/2024

  Good Morning *** *****,
  

  I have looked into the matter and found that your legal team contacted you on July 30 via phone and text to inform you that your check was ready for pickup at their ************ office. They also provided the pickup address at that time.
  I have confirmed with your legal team that the check is still available for pickup.
  Your legal team will reach out to you shortly to facilitate this process. We hope to resolve this matter to your satisfaction promptly.
  

  Thank you, and have a wonderful day!
  Best regards,
  Milery

  Customer response

  09/17/2024

  The law firm send false statements about dates and communication, on July 30, 2024 there was a call stating that the check was there for pickup and will send the address via text message. No text was sent on  that date, that's why the measures of contacting BBB, *************************, *** and Florida's Attorney General to get some kind of satisfaction in resolving this matter. On Sept.17 a call was made to me stating that the funds were available for pick up, but on arrival the said funds were still short of said settlement. Leaving the balance owed of $11,297.75

  Customer response

  09/28/2024

  I received 80% of the settlement but they said the rest of the settlement wont be paid until 10/04/2024. Dont know whats going wrong with this situation. I sent a copy of the replied messages. But do not know why you havent received it. 

  Customer response

  09/28/2024

  I received 80% of the settlement but they said the rest of the settlement wont be paid until 10/04/2024. Dont know whats going wrong with this situation. I sent a copy of the replied messages. But do not know why you havent received it. 

  Customer response

  09/28/2024

  I received 80% of the settlement but they said the rest of the settlement wont be paid until 10/04/2024. Dont know whats going wrong with this situation. I sent a copy of the replied messages. But do not know why you havent received it. 

  Customer response

  10/30/2024

  The law firm has ended the relationship and finished the final payment. I am writing to extend my sincere gratitude to the Better Business Bureau for your assistance in resolving the issue with this law firm. Your prompt and professional handling of this matter has been invaluable.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Has been 8 weeks since settlement and the Attorney said it may take a month. I'm basically getting no clear answer as to what the hold up is. Initially I was told we're waiting on a negotiated fee for Humana but i'm getting no communication as to the final payment to me. I'm stressed due some over due bills that I promised would be paid by now but it's been 8 weeks waiting, can we finish this already and communicate what i'm waiting for

  Business response

  09/17/2024

  Good afternoon Mr. ****************** know that we take your concerns seriously, and this matter has been escalated to the relevant parties for immediate attention.
  

  We appreciate your patience as we work diligently to resolve this issue promptly. Should you have any further questions or need additional assistance, please do not hesitate to contact us.
  

  Thank you for bringing this to our attention.
  

  Best regards,

  Client Experience

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩