Business ProfileforGreat Jones Florida, LLC
Property Management
At-a-glance
Related Categories
Business Details
- Location of This Business
- 7575 Dr Phillips Blvd STE 225, Orlando, FL 32819-7225
- BBB File Opened:
- 6/22/2018
- Years in Business:
- 7
- Business Started:
- 9/27/2017
- Business Started Locally:
- 9/27/2017
- Business Incorporated:
- 9/6/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Great Jones
- NOHO Services, Inc
- Contact Information
Customer Contact
- David Diaz, Director of Operations
- Jay Goldklang, President
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
7 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On January 25th 2023 I submitted a work order to have the plumbing in my house fixed. Raw sewage began to back up into the pan of my shower. I had to clean all of the sewage up while waiting for Great Jones to send a repair company.
On January 27th 2023 I submitted a second ticket to get the attention of the company.
On January 29th 2023 I contacted the 24 hour maintenance line for follow up who updated my claim and closed the second ticket because it was deemed a duplicate. I was advised that a vendor was assigned for repair 3 days prior but never came or was scheduled. Raw sewage backed up into my shower again on the 29th.
On January 30th 2023 I contacted Great Jones and the vendor. I left a voicemail with the vendor. I spoke directly to a Great Jones agent who advised they’d contact the maintenance scheduling manager to follow up with the vendor. I should’ve received a follow up but did not.
On January 31st 2023 I contacted the vendor directly two more times and left voicemails but never got an answer and my call was never returned. I continued to call Great Jones and got in touch with the same agent from the day before who advised they’d try to get someone out that day. I asked about hiring external help and getting reimbursed but was told that I may have to pay may and I could potentially not be reimbursed. The agent then said someone would come between 4:00 pm and 8:00 pm. The agent later said the maintenance scheduling manager was not able to get in touch with a vendor and reiterated that if I wanted to hire someone myself I most likely would not be reimbursed.
This is a serious health and safety hazard and has been ongoing now for six days in a house with no reliable plumbing and biohazard material being backed up into my shower. The constant flooding has also caused water damage to the bathroom door and water leaks behind the toilet constantly.
Please fix this issue or I will call media and the city inspectors for corrective action.
Read MoreCustomer Reviews
2 Customer Reviews
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Most Recent Customer Review
George K
1 star10/13/2022
This company is a SCAM. Do not be fooled. They are everything that is wrong with Property management. They put you in contact with a PM to make you think that you will have access to them, but once the papers are signed you never hear from them again and can not reach them. You call or email to a voicemail and automated responses. My tenants (who GJ placed) did not pay rent on time after one month. Once I requested eviction be filed, I was lied to and said it was done. Months went by with no responses. After falling behind on 3 months rent I was finally told that an eviction was filed, even after the same email string shows they said it had been done months before. I switched property managers at this time and then was hit with a $1000+ bill for "court eviction fee" and "legal fees". I understand I owe them funds, but this was just blatant ridiculousness. My new property manager charged $385 to evict the same tenants that Great Jones never evicted. Do not waist your time with this company and save yourself the headaches. It's a shame that Roofstock hadn't bought them earlier, I would have thought they would do the right thing.
Great Jones Florida, LLC Response
10/19/2022
We are very sorry to hear about the communication issues you faced while you were one of our customers. This is an item that we are doing a complete overhaul on and changing the way we communicate with property owners in the very near future. The eviction you referenced was originally filed in February per your request. The tenant made payments in March, but was refiled on in May once they failed to complete their payment plan. Any invoices received for this service were charged directly to you with no increase in price and are available to view on your owner portal.
Customer Response
10/21/2022
Thanks for the response and yes it is clear that the company is starting to take a turn for the better on communication. However, Nothing was filed from what I can see in February. That is is the issue. The court records do not show any filing until May25th. Very easy to find Also, I contacted the eviction service you use (from the invoice you reference), and they said first contact for eviction was May 13th. You say they made payments in March. First, they did not pay their full balance owed so the eviction should have continued if filed. Also, if it was filed with the court, it's my understanding that they would have made payments through the court. Nothing was filed, the PM put them on a payment plan, and they made a few payments towards their 3 month delinquent balance, and so the PM never filed the eviction. It's clear as day what happened. Now it is almost November and I'm still trying to evict the same tenants.I check the invoices you speak of above, First - there is a $150 charge for a broken window that ISN'T EVEN MY PROPERTY. My property is in FL and the charge is for a home in GA!!!!!!! I mentioned this to your customer service reps and still have not received an updated invoice. Last but certainly not least, I spoke with multiple people from the eviction service company you use and asked why the charges were so high compared to my current property manager. The company is using the WRONG FEE! Your PM didn't even check it and just passed the fee on to me the customer. Tenant evictions in LEE County cost $185 (quick county website search). The company YOU USE is charging you (and then you charge me) $400 instead of $185. $400 is the cost of Certain civil actions for LEE county, not the tenant eviction fee. Ten they add their premiums and additional fees etc.... and again, I can show all the emails where none of this was communicated to me, especially the part where I asked how much it would cost and I got crickets.
Great Jones Florida, LLC Response
11/03/2022
After speaking with our evictions department, I did determine that the case from March was canceled after the tenant committed to a payment plan. The invoice you received was from the May filing. Please note that as these cases are filed by an attorney, there is an attorney fee applied as well in addition to the fee charged by the court.
We are working to correct the invoice charged to your account for the window replacement. I'm very sorry for the mistake, and should have this charge removed shortly.
We are working to correct the invoice charged to your account for the window replacement. I'm very sorry for the mistake, and should have this charge removed shortly.
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