Business ProfileforRed Lobster Hospitality, LLC

On Saturday, October 26, 2024, at 11:21 AM I placed an online order with Red Lobster located at: ************************************. Order *********** was scheduled for pick-up at 11:36 AM but, I didn't walk out the door until 12:00 PM. I entered the bar to pick-up my order. 2 employees 1-very tall dark black male, and 1-black female never acknowledged me or asked, "Have you been helped?" I had to initiate conversation with the very tall dark black male behind the bar and asked If the order for ****** ***** was ready? I instantly detected attitude by his body language. He said Ill check but never returned. Instead, a black female brought my order out 10 minutes later. What irritates me youre prompted to leave a Tip for service you haven't received on their website when ordering. I left a $7 Tip. Once in my truck I noticed my Shrimp ******* was missing. I went back in to let them know. The same woman that brought my order out went in the kitchen to return with the Shrimp *******. Call it intuition but something about the tall dark black male that never returned with my food left a strange feeling. Once home I inspected the food and discovered: The pasta in my Shrimp ******* was dried up/hard/and yellow. Bar Harbor Bake was in half container (see image). Premium Seafood Lobster Tail was split down the middle (see image). The Rice was tampered with because shrimp shells were throughout (see image). Isnt Red Lobster going-out-of-business? Is this how you treat customers? You have staff overseeing the preparation of food for the public and its being tampered with. This location has gone down. Professionalism/NONE, Customer Service/NONE, **********************/NONE. I encourage Corporate to try calling: ************, goes straight to music. No recording that states the location/address information/****. Corporate should do an overhaul. Fire everybody. Suggestion: Start by hiring a manager that promotes Quality Food/Service. Im requesting a FULL REFUND for inedible food.