ComplaintsforWyndham Destinations

• Initial Complaint

  10/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  For months, I received sales calls from their *************** I never expresses interest. On October 28, I saw an unauthorized charge - I never gave them my debit card - from Extra Holidays ************, for $900.38. I do not know how they got my information, and now I must go through the process to dispute this. If they had not had called me on Oct. 14, I wouldnt thought my card was hacked, but this is the only non authorized charge. This place should not be allowed to be in business if it is found they charged me with no authorization and received my card information through other means.

  Business response

  11/01/2024

  CASE ID: ********
  
  RE: BBB Case#: ********* ******* *******
  
  DATE: November 1, 2024
  
  BBB of ************************************
  Attn: ***** ********* Consumer Affairs
  ***************************************************************
  **********************************************************************
  
  Sent Via ************************************************* you for contacting CLUB WYNDHAM. Listening to comments from our owners, members, and guests is an important part of our ability to enhance the service we provide.
  
  A Better Business Bureau complaint was opened for Mr. ******* ******* on October 28th, 2024. In the complaint, he stated for months he received sales calls from the ************** and has never expressed interest. However, on October 28th, 2024, he saw an unauthorized charge from Extra Holidays ************* for $900.38 despite never giving his debit card. In addition, he received a call on Oct. 14th,2024, and thinks his card was hacked for the non-authorized charge.
  
  We regret to hear of Mr. ******** concerns and apologize for any inconvenience he may have encountered. An initial contact was placed to Mr. ******* on October 28th, 2024, to discuss the concerns presented and a response received the same day with availability provided.  
  
  While we take all complaints seriously, we review all complaints on their own merit to determine if the allegations alleged can be substantiated. Again, we truly apologize for any level of frustration caused.     
  
  Upon reviewing the information received from the Extra Holidays team, we were able to confirm the charges to be fraudulent. The Extra Holidays team have notified the property of the charge and have refunded the charge to Mr. ******** credit card. We do recommend, Mr. ******* contact his bank and authorize a hold or request a new card.  
  
  In efforts to communicate directly with Mr. ******** a contact email was sent on October 31st, 2024, and a courtesy email with pertinent information sent in on November 1st, 2024, due to the security related action to be taken on his account to protect his account information.  
  
  We hope the timely education and resolution provided, addresses the concerns presented. Wyndham consider this matter closed and resolved.
  
  Thank you again for contacting Club Wyndham.
  
  ****** Hemmings
  Better Business Bureau Liaison
  Sales Experience, Owner Resolution &Strategy
  
  Wyndham Destinations
  **************************;                                                                                                         
  ******** ******* 32821
  
  

  Customer response

  11/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  10/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  BBB unable to locate business

  More info

  Shell Wyndam member for time share. Stayed at the ***********, a wyndam property.I am in the process of terminating our shell contract. However, the sales agent said that we could not have the deed exit program because we bought 13 years ago in ******, and the deed exit program would exclude us. she added that the person we are working with at Wyndam on the deed back was new to the company, and did not know what he was doing. I talked with the deed back agent this week, he has been with the company for eight years.the sales agent lied, may have committed fraud.

• Initial Complaint

  10/24/2024

  Complaint Type:

  Order Issues

  Status:

  BBB unable to locate business

  More info

  The date of the last contract was 11-13-2023. We have given an enormous amount of money to Wyndham thousands trying to keep up with the payments. Wyndham claims to care about their owners but every single time we have tried to reach out they are anything but helpful. We have had several conversations with Wyndham representatives but this hasn't gotten anything resolved and they tried to push the blame back onto us. When we first were approached by Wyndham, we thought this would be a nice opportunity to get some vacation time in. According to ***** *****, the last person we thought was going to help us resolve our issues was very negative in helping. She kept saying that the problem was ours and we did not read the contract. All the information we needed to know was IN The CONTRACT. None of what we considered lies or misrepresentation or from High Pressure Salesmen, were all legal in her summation of our conversation. We should not have signed if we did not understand the contract or had questions. Those salesmen shoved you through the process so fast you did not have time to really understand what was going on nor understand pages and pages of words and figures being flashed on a tv screen. PER THE SALES PEOPLE, if you had any questions, just ask the sales person AFTER you signed papers. ***** made it clear she could look up the video taped signing and verify we never asked any questions. NO, we did not it was all a blurr

• Initial Complaint

  10/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Date of Transaction, May 30, 2024. Acct No. ************, Case with ********************** #*******. We were invited to a time share session. We met with ***** ***** ******************** cell ************ and ***** Heavens ********************* cell ************. My wife and I are 77 years old. We told them we wanted to figure out how to exit the program within the next 3 to 5 years and get something back for the $120,000 we already had in. We told them we had ******* points in deeded property and ******* in Club Wyndham Access which had no property value. They lied and scammed us into trading all our points into Club Wyndham Access and buying another ******* points of ***. I told them that *** had no property value, but they insisted it was a different version of CWA and that it was all property value. I tried to reach ***** the next day, he said he no longer worked for Wyndham and could not speak to me. I spoke to *****; he told me he was told not to speak to me. We went to ************ the following week and they said they could not speak to us either. I was in ******* the next week and they said they could not speak to us. We went to ******* a few weeks later. On Aug 29, at a meeting session they told us that buying *** was a terrible mistake because it had the highest Maintenace fees and had no property value. All they kept saying was not blame them for what happened in ************. We filed a complaint with Wyndham **************** but got no satisfaction. Bottom line is Wyndham training their people to scam Florida elderly consumers. All we wanted was advice on how to improve our account to put in the best position when we existed the program. Were we asking too much of their sales staff, only to be scammed?What I learned later on, is that that the contract could be cancelled within the first seven days.However, by ensuring no one would speak to us, we would not be able to cancel the contract even if we wanted to do so.

  Business response

  11/06/2024

  CASE ***********

  RE: BBB Case#: ********, **** ******
  
  DATE: November 6th, 2024
  
  BBB of ************************************
  Attn: ***** ********, Consumer Affairs
  ****************************************************************
  **********************************************************************
  
  Sent Via Online
  
  ******************************* you for contacting CLUB WYNDHAM. Listening to comments from our owners,members, and guests is an important part of our ability to enhance the service we provide.
  
  A Better Business Bureau complaint was opened for the above-mentioned owners on October 29th, 2024. In the complaint, the owner expressed his dissatisfaction with a new contract purchased on May 30th, 2024, and previous Wyndham **************** case no. *******. The owner stated he and his wife are 77 years old.They advised the sales representatives they were looking to exit the program within the next 3 to 5 years and get something back for the $120,000 they already had in. The owner stated they were offered a proposal to trade all their points into Club Wyndham Access by purchasing ******* points. In addition, the owner tried to reach the sales representatives the next day and was informed one is no longer with the company and other is unable to assist. The owner visited several other resorts days later and no assistance was given. On Aug 29th, 2024, they attended a meeting in ******* and was educated on the Club Wyndham Access contract purchase, maintenance fees and property value. The owner is requesting a refund on new purchase and other points put into a specific resort and building.    
  
  Wyndham thank Mr. **** ******* for being a valued owner. We regret to hear of their concerns and sincerely apologize for any inconveniences they may have encountered. They may be assured their observations are shared throughout our organization and taken seriously.
  
  An initial phone contact was placed on October 30th, 2024, to discuss the concerns presented and gather additional information. During a phone conversation Mr. ****** provided additional information and concerns. While we take all complaints seriously, we review all complaints on their own merit to determine if the allegations alleged can be substantiated. Due to the concerns presented by the owner a request was submitted for further research.
  
  Currently,case no. ******** is opened on the owners behalf and the investigation is in progress. Mr. ****** will continue to work directly with the appointed Senior Case Specialist who will continue to provide updates until the remaining concerns are resolved. We appreciate their time and patience during this process.   
  
  Thank you again for contacting Club Wyndham
  
  ****** Hemmings
  Better Business Bureau Liaison
  Sales Experience, Owner Resolution & Strategy
  
  Wyndham Destinations
  *********************
  *********************

  
  

  Customer response

  11/07/2024

   
  Complaint: 22460243
  
  I am rejecting this response because: the response does not answer the complaint, it only says they are continuing to review it and will get back to me within the next 10 days.

  It provides no acceptable resolution or options to satisfy my complaint.   
  
  Sincerely,
  
  **** ******

  Business response

  11/13/2024

  CASE ***********

  
  RE: BBB Case#: ********, **** ******
  
  DATE: November 13th, 2024
  
  BBB of ************************************
  Attn: ***** ********, Consumer Affairs
  *********************************************************************************
  **********************************************************************
  
  Sent Via Online
  
  ******************************* you for contacting CLUB WYNDHAM. Listening to comments from our owners,members, and guests is an important part of our ability to enhance the service we provide.
  
  At this time, a decision regarding the findings of the Better Business Bureau complaint has been reached. In the matter of contract no. 0713 purchased on May 31st, 2024, the decision has been made to deny the owners cancellation request. Wyndham at no time or under any circumstances condones acts of fraud to any consumer and gives full details and disclosures to any consumer before a purchase. All owners including *** ****** is presented with program guidelines and the purchase is discussed and placed in writing. It is the purchaser who decides whether they are in full understanding of all benefits and features presented.  
  
  We do want to ensure our owners take the time to review the documents so if they have questions, we can assist them. At time of sale, the owners signed a Video and Sound Recording Consent form and the closing was conducted by On Boarding Officer for the duration of 45 minutes and 14 seconds. The On Boarding Officers role is conduct a thorough review of the contract documents during the signing process and provide thorough education and/or answer any questions the owners may raise while in closing. If at any time a guest decides to not move forward, they can stop the closing process at any time and exit the premises.  
  
  Each owner case is reviewed independently, and resolution is on a case-by-case basis. The results the findings concluded; the transaction completed was an ownership trade to consolidate 2 different previously owned contracts. The owner stated they requested guidance on exiting their ownership within 3-5 years and manage account due to age. The Sales Site corroborates the owners expressed their desire to scale back their account due to lessening travel and having more points than they can currently use. Additionally, the Site asserts education was provided regarding maintenance fees for Club Wyndham Access contract as well as Pathways, and the owners agreed to a blended maintenance structure and to split their Club Wyndham Access contract and Pathways out of the 300k points. Due to the cost associated with a deeded property proposal of Trade Recovery Fee and Trade Rules the owners expressed no desire to spend more money realizing a deed was not worth it nor what really mattered to them. The video closing revealed owners signed a deed of reconveyance without any inquiry. During the closing ********* showed uncertainty about the program thinking it was named Club Wyndham Access Equity and the Owner Onboarding Specialist corrected him. All financials and disclosures were reviewed and the Owner Onboarding Specialist advised they can give back the ownership once paid off. Based on the facts presented of the video recording substantiation, Wyndham finds no ground to terminate the contract.  
  
  The purpose of the contract agreement is to provide the consumer with their purchase in writing. Wherein, full details and disclosures are provided regarding the product being purchased. All terms and conditions of the contract directly refute *** ******* claims as we have found no substantiation to the complaint set forth. Should *** ****** have any new documents that can speak to any new concerns, Wyndham will be certain to review what is provided.  
  
  In efforts to communicate directly with the owners and provide alternate options,a contact phone call was made on November 12th, 2024, and on November 13th, 2024, a courtesy email with all pertinent and requested information was sent to the owners. During the conversation, the owners stated they may opt to seek an attorney. Please be advised as a consumer *** and Mrs. ****** have the legal right to hire an attorney. Once they retain an attorney, a letter of representation must be sent to: Wyndham Destinations Attn: Consumer Affairs at ****************************************
  
  The decision to deny the owners request for cancellation will stand. Should the owners have any additional substantiating documents that can speak to any new concerns they may have, Wyndham will be certain to review what is provided.
  
  All concerns presented have been addressed.Wyndham consider this matter closed and resolved.
  
  Thank you again for contacting Club Wyndham
  
  ****** Hemmings
  Better Business Bureau Liaison
  Sales Experience, Owner Resolution & Strategy
  
  Wyndham Destinations
  *****************************************************************************************

• Initial Complaint

  10/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October 13 I attended a presentation at Wyndham property in **************. I declined their offer to purchase a timeshare. On October 15, I received an email stating I was approved for a credit card. I have no need for their credit card. I contacted them and they stated they could not do anything about it and I could just cut the card up and not use it. The lady I spoke with was *****. I would like the card removed from my credit without any harm to my credit. I contacted ******* whom the card was approved by and they do not want to resolve the issue.

  Business response

  10/29/2024

  CASE ID: ********
  

  RE: BBB Case#:22429949, ********* *********
  

  DATE: October 29, 2024
  
  
  BBB of ************************************
  Attn: ***** ********, Consumer Affairs
  **************************>******************
  **********************************************************************
  
  Sent Via ************************************************* you for contacting CLUB WYNDHAM.Listening to comments from our owners, members, and guests is an important part of our ability to enhance the service we provide.
  
  A Better Business Bureau complaint was opened for the above-mentioned guest on October 21st, 2024. In the complaint, the guest stated, on October 13th, she attended a Wyndham presentation in ************** where she declined the offer to purchase a timeshare. However, on October 15th, she received an email stating she was approved for a credit card. The guest contacted Wyndham and was told they could not do anything about it and suggested closing or not using the card. The guest is requesting the card to be removed from her credit and credit score restored as she contacted ******* and they do not want to resolve the issue.
  
  We regret to hear of Ms. ********* ********* concerns and apologize for any inconveniences she may have encountered. While we take all complaints seriously, we review all complaints on their own merit to determine if the allegations alleged can be substantiated.
  
  An initial phone contact was placed on October 21st, 2024, to request the guest availability, and a follow up email sent. A second contact was made on October 25th, 2024, to discuss the concerns presented and to gather additional information. A second email was sent. A scheduled contact was made on October 29th, 2024.   
  
  During the phone conversation on October 29th,2024, Ms. ********* provided additional information. Club Wyndham's application process offers guests the opportunity to apply for Wyndham Financing, Wyndham Rewards *******, Vacation Club Credit or all three and the application process is done electronically via an iPad. In this case, Ms. ********* affirmed she did not agree to completing the iPad application or signing it. While we take all complaints seriously, we review all complaints on their own merit to determine if the allegations alleged can be substantiated. Due to the concerns presented by the guests a request was submitted for further research.
  
  Currently, the investigation is in progress.The guests will continue to work directly with the appointed Senior Case Specialist who will provide them the result the findings upon completion of the investigation. 
  
  Thank you again for contacting Club Wyndham
  
  ****** Hemmings
  Better Business Bureau Liaison
  Sales Experience, Owner Resolution & Strategy
  
  Wyndham Destinations
  ***********************************************

  
  

• Initial Complaint

  10/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My spouse booked us a vacation reservation at Wyndham Resort in *******, **, months in advance through Extra Holidays; check in was supposed to be Saturday, July 27, 2024. TWO HOURS before check in, Extra Holidays called and said there was no room available. They said they would reimburse us for the cost difference since we had to find another place to stay at the last minute. The hotel we found cost us an additional $593. They said they would call us back within 72 hours regarding the reimbursement. Extra Holidays never called us back. A month later, we emailed them requesting the reimbursement and providing receipt documentation (attached here). They never replied to the email. We emailed again two weeks later, and they never replied again. Their phone wait times are over an hour. They are just unreachable, and seem to have decided to ignore us and hope to get away with this.Extra Holidays needs to reimburse us the $593.We would also appreciate if Extra Holidays could be investigated and/or regulated. They are a sham company. Extra Holidays appears to be overbooking (booking for more rooms than exist) to maximize profit, at the cost of their customers' summer ******************** and basic sanity. They're also unreachable by phone or email or anything else, trying to evade responsibility. It doesn't seem legal or ethical to sell a hotel room that doesn't exist, and then call your customer TWO HOURS before the reservation begins to tell them there's simply no room. It messed up our whole vacation and our kid didn't get to see their grandparents much because we had to stay across town instead of at the same hotel. This seems like what President ***** and Vice President ****** are talking about with irresponsible corporations causing endless headaches for people. We planned ahead, we booked in advance, we did our job. But they're not doing theirs and it's cost us hours and hours trying to resolve this. Can you please help us? Thank you.

  Business response

  10/23/2024

  CASE ID: ********

  RE: BBB Case#:22407519, ***** *****
  
  DATE: October 23, 2024

  BBB of ************************************
  Attn: ***** ********, Consumer Affairs
  ***************************************************************
  **********************************************************************
  
  Sent Via ************************************************* you for contacting CLUB WYNDHAM. Listening to comments from our owners, members,and guests is an important part of our ability to enhance the service we provide.
  
  A Better Business Bureau complaint was opened for the above-mentioned guest on September 15th, 2024. In the complaint, the guest expressed her dissatisfaction with the Extra Holidays booking experience. The guest stated her spouse booked a reservation at Wyndham Resort in *******, **, months in advance through Extra Holidays for check in on July 27, 2024, however, two hours prior to check in, Extra Holidays called and advised, there was no room available. The guest was told she would be called within 72 hours regarding the reimbursement but did not receive a call.  

  We regret to hear of Ms. ***** ****** concerns and apologize for any inconveniences they may have encountered. An initial phone contact was placed on October 16th, 2024, to discuss the concerns presented, a follow up email sent and an email response was received from Ms. ***** with additional supporting documents. On the same day, the Extra Holidays team was contacted and after careful consideration of the guests concern, the refund confirmation was acknowledged. 
  While we take all complaints seriously, we review all complaints on their own merit to determine if the allegations alleged can be substantiated. We understand Ms. ***** have expectation and it is totally natural to feel frustrated about the experience encountered. Again, we apologize for the less than excellent experience encountered with the Extra Holidays reservation department. 
  
  Upon reviewing the information received from our Extra Holidays team, we were able corroborate the communication between the guest and the reservations team. The Department supervisor acknowledge and takes full responsibility for the agent not following thru with the promise to return the phone call. Ms. ****** feedback will help us to ensure guests have a better experience and higher quality customer service.  
  
  Each owner case is reviewed independently, and resolution is on a case-by-case basis. The agent was instructed to contact the guest to provide the additional refund requested. Ms. ***** will continue to work directly with the Extra Holidays appointed agent who will complete the refund process. In efforts to communicate directly with the guest, a phone contact was made and a courtesy email on October 23rd,2024, providing update regarding the case: ********.  
  
  We appreciate the opportunity to address the concerns presented. Club Wyndham finds this matter resolved and closed.
  
  ****** Hemmings
  Better Business Bureau Liaison
  Sales Experience, Owner Resolution & Strategy
  
  Wyndham Destinations
  **************************;                                                                                                         
  *******, ******* 32821

• Initial Complaint

  10/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 09/04/24 we stayed at ********************--- *********************************************************. Phone # **************. We checked out on 09/05/24 On 09/05/24 we were 250 miles east of this hotel, staying that nighrt, we noticed my wife's Makeup bag full of makeup was left at the *******************,**. On 09/06/**24 we called the ******* ********, and they had found her makeup ,and would hold it, as we were returning to ******************** 09/10/24 .Upon inquiring at ***************** we were told we would get it 09/11/24 before checking out for our flight home. On 09/11/24 we were told that it was moldy after 5 days and was disposed of. The manager would only give us a #** credit on our bill. We will not accept this minimal settlement and expect a $135 replacement cost credit to our bill or a check made out to us for $135. as full settlement

  Customer response

  10/24/2024

  Laquint Inn -Lynnwood Manager, **** *** and We ,have settled this claim anddispute with a mutually satisfactory agreement 

  PLease stop investigation

• Initial Complaint

  10/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On October 11th, 2024, at approximately 9:42AM PST, I received an unsolicited and deceptive phone call from the **** number: ************ to the number: ************.The ***resentative claiming to be from Wyndham + RCI properties, and mentioned that I unused free nights with them, then asked if I planned to traveling within the next three years.I immediately asked the *** if he could remove me from their outbound call list, and he said no he cannot. I asked him if this was a marketing call, and he said no. I had him clarify his department and he rudely just stated that he already introduced himself. He simply hung up shortly after and refused to remove my number from any marketing lists.I believe the ***resentative has obtained my information from a timeshare presentation at Wyndham *********, on Aug 17, 2023, which also had a sales ***resentative from Wyndham give us an absolutely horrible experience, calling me names in front of my partner, such as 'cheapass' in front of my partner, leaving us alone in scorching hot patio for 10+ minutes, telling us this is where the non-buyers of the presentation ******* experiences with Wyndham and their employees have always been one of the worst business associates I've associated with.I request Wyndham and RCI properties to:- Please opt me out of any marketing lists and stop the harassment.- Provide me information of the appropriate subsidiaries to forward my specific complaints to.

  Business response

  10/25/2024

  CASE ID: ********
  

  RE: BBB Case#: ********, ****** ****  
  

  DATE: October 25, 2024
  
  
  BBB of ************************************
  Attn: ***** ********, Consumer Affairs
  **************************> ******************
  **********************************************************************
  
  Sent Via Online
  
  
  ******************************** you for contacting CLUB WYNDHAM. Listening to comments from our owners,members, and guests is an important part of our ability to enhance the service we provide.
  
  A Better Business Bureau complaint was opened for the above-mentioned guest. In the complaint the guest expressed his dissatisfaction with an unsolicited and deceptive phone call received on October 11th, 2024, at approximately 9:42 AM PST. The guest stated the representative advised the call was from Wyndham RCI properties regarding an unused free night. The guest request to be removed from the calling list and was advised it is not doable in addition to a rude response. The guest is requesting Wyndham and RCI properties to opt out of any marketing lists.  
  
  We regret to hear of **************** concerns and sincerely apologize for any inconveniences he may have encountered. An initial phone contact was placed on October 23rd, 2024, to discuss the concerns presented and to gather additional information. A response was received and a schedule call placed on October 25th, 2024.
  
  Leading to the behavior displayed by the representative. We regret to learn of your recent customer service experience and apologize for the unsatisfactory experience. We are also sorry for any frustration or inconvenience caused by our team. Please be advised your complaints are taken seriously and properly documented so Wyndham can actively take steps to prevent similar occurrences.
  
  Each owner case is reviewed independently,and resolution is on a case-by-case basis. On October 25th, 2024, Mr.**** was provided the resolution and agreed to moved forward after a review of his concerns.
  
  Wyndham consider this matter closed and resolved. Thank you again for contacting Club Wyndham
  
  ****** Hemmings
  Better Business Bureau Liaison
  Sales Experience, Owner Resolution & Strategy
  
  Wyndham Destinations
  *******************************************************************************************

  
  

  Customer response

  10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Action taken by business: Add number to do-not-call list.

  
  Sincerely,
  
  ****** ****

• Initial Complaint

  10/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My husband and I recently went to a sales presentation for club Wyndham on Saturday, October 5, 2024. We had the representative named **** who is from *******. Upon that presentation that we had, she advised to my husband to see his his credit score online she said it was for him to not have to have his credit pulled to qualify for the timeshare. She then came back 10 minutes later and advised that she would need his Social Security number for the finance department to run the information to see if he would qualify for a timeshare. On October 11, 2024, I opened the mail and saw that a club. Wyndham Barclays card was opened in my husbands name. We were never advised that a credit card was going to be opened in his name. This is this is extremely illegal and unethical practices. I would like for someone from corporate to reach out to me so that I can further discuss this matter. Ive worked in finance for over 10 years and this is considered fraud, taking Social Security number and opening up a credit card without their knowing this is a disgusting and unethical company steer clear, and far away from any ********* sells presentations with the associate named ****.

  Customer response

  10/12/2024

  Good evening ,

  I will mail the authorization form. I will also scan and send it to your email.

  Respectfully,

  *******

  Business response

  10/25/2024

  CASE ID: ********

  RE: BBB Case#:22412726, ******* *****

  DATE: October 25th, 2024
  
  BBB of ************************************
  Attn: ***** ********, Consumer Affairs
  ***************************************************************
  **********************************************************************
  
  Sent Via ************************************************* you for contacting CLUB WYNDHAM.Listening to comments from our owners, members, and guests is an important part of our ability to enhance the service we provide.
  
  A Better Business Bureau complaint was opened for the above-mentioned guest on October 14th, 2024. In the complaint, the guest stated on October 5th, 2024, she and her husband attended a sales presentation for club Wyndham. The guest stated, during the presentation, the sales representative requested to see her husbands credit score online, stating it was to have his credit pulled to qualify for the timeshare. Ten minutes later the representative advised, she would need his Social Security number for the finance department to verify if he would qualify for the purchase. On October 11th, 2024, the guest received a mail with a Wyndham Barclays card in her husbands name despite never being advised of opening a credit card in his name.  
  
  We regret to hear of ****************** concerns and apologize for any inconveniences they may have encountered. While we take all complaints seriously, we review all complaints on their own merit to determine if the allegations alleged can be substantiated. An initial phone contact was placed on October 14th, 2024, to discuss the concerns presented to discuss the concerns presented and a follow up email was sent requesting the owners availability. On October 17th, 2024, and October 22nd,2024, phone contacts were made and an email sent respectively and no response received.  
  
  Based on the information provided regarding the credit application,guests and existing members who opt to attend any Wyndham Sales Presentations must meet qualifications such as income and credit worthiness. This process requires a credit application to be filled out by the consumer to which, personal credentials are to be provided onto an e-application only the consumer would know about themselves (date of birth, social security,mother's maiden name, income, employment, and address) and would have been voluntarily provided by the consumer. Whether a purchase is made or not, once the credit application is signed and submitted, if approved a line of credit is granted as outlined in terms and conditions of said application. Please note,the accountability falls on the consumer to ensure they read any documentation whether in paper form or electronically prior to signing it, as it is all consumer's legal right and responsibility to do so and determine whether to move forward with the process or not.
  
  Since the credit application is done electronically via an iPad and it requires the consumer's signature, additional clarification is needed at this time to verify if the guest did or did not sign prior to submission. We reiterate, it is important that consumers ensure they read any documentation whether in paper form or electronically prior to signing it, to determine whether to move forward with the process or not.
  
  Each consumer case is reviewed independently and resolution is on a case-by-case basis, at this time,we request that Ms. ***** clarifies the above-mentioned information. On October 22nd,2024, a courtesy email was sent to the guest the above-mentioned information.  
  
  Thank you again for contacting Club Wyndham
  
  ****** Hemmings
  Better Business Bureau Liaison
  Sales Experience, Owner Resolution & Strategy
  
  Wyndham Destinations
  *****************************************************************************************

  Customer response

  10/30/2024

   
  Complaint: 22412726
  
  I am rejecting this response because: I did not receive a call from Wyndham destinations. I would like to receive a call to discuss my concerns. Also my husband did not sign anything on a iPad. The representative illegally signed him up I was right their during the entire conversation.
  
  Sincerely,
  
  ******* *****

  Customer response

  10/30/2024

  My cell to be contacted is ************

  Personal Email *******************************

  I have reviewed my call log along with missed calls and no one has called/emailed or left a voicemail to me. I would like to be contacted.

  Business response

  11/01/2024

  CASE ID: ********

  RE: BBB Case#:22412726, ******* *****
  

  DATE: November 1st, 2024
  

  BBB of ************************************
  Attn: ***** ********, Consumer Affairs
  ***************************************************************
  **********************************************************************
  
  Sent Via ********************************************** appreciate Ms. ******* ***** sharing her comments and concerns regarding our response to the concerns presented. We have received the reply and would like to provide additional feedback. 
  
  We thank Ms. ***** for advising of not receiving any contact and providing the supporting document. A review of the account revealed an error in the email address. We sincerely apologize for sending the correspondence to the wrong email address and for any level of frustration caused due to the error. Please know, it is our goal is to provide timely updates and responses to all inquiries or concerns presented.We appreciate Ms. ****** understanding with this matter.   
  
  On October 30th,2024, a phone contact was placed to Ms. ***** to discuss the concerns presented and provide the findings. A follow up email was sent the same day requesting her availability.
  
  Each consumer case is reviewed independently and resolution is on a case-by-case basis. Guests and existing members who opt to attend any Wyndham Sales Presentations must meet qualifications such as income and credit worthiness. The accountability falls on the consumer to ensure they read any documentation whether in paper form or electronically prior to signing it, as it is all consumer's legal right and responsibility to do so and determine whether to move forward with the process or not.
  
  At this time, we are pending a response from Ms. ***** as additional information is needed.  
  
  Thank you again for contacting Club Wyndham
  
  ****** Hemmings
  Better Business Bureau Liaison
  Sales Experience, Owner Resolution & Strategy
  
  Wyndham Destinations
  *****************************************************************************************

  Customer response

  11/04/2024

   
  Complaint: 22412726
  
  I am rejecting this response because:
  Awaiting for the correct information to be sent to ********************** with a phone call also being made to ************. I have checked my voicemail and I dont see that one has been left or a missed call has been made.

  
  Sincerely,
  
  ******* *****

  Customer response

  11/04/2024

  I would like to request another Wyndham Resolution associate to contact me.

  Business response

  11/05/2024

  CASE ID: ********
  RE: BBB Case#: **************** *****
  DATE:  November 5th, 2024
  
  BBB of ************************************
  Attn: ***** ********* Consumer Affairs
  ***************************************************************
  **********************************************************************
  
  Sent Via ******************************************** We appreciate ****************** comments regarding our response to the concerns presented. We have received the reply and would like to provide additional feedback. 
  
  On October 30th, 2024, a phone contact was made to Ms. ****** followed by an email. An email response was received on the same day with her availability. On November 4th, 2024, a scheduled contact was made to gather additional information for clarification. Again, we apologize for any inconveniences caused and appreciate Ms. ****** patience with this matter.  
  
  Each owner case is reviewed independently, and resolution is on a case-by-case basis. The claim of an alleged credit approval misrepresentation remains unsubstantiated including the claim of having no knowledge of a credit inquiry. The Wyndham's credit application process is the same across all our Vacation ***************** Guests and existing members who opt to attend any Wyndham Sales Presentations must meet qualifications such as income and credit worthiness. This process requires a credit application to be filled out by the consumer to which we reiterate,personal credentials are to be provided onto an e-application only the consumer would know about themselves (date of birth, social security, mother's maiden name, income, employment, and address) and would have been voluntarily provided by the consumer. Whether a purchase is made or not, once the credit application is signed and submitted, if approved a line of credit is granted as outlined in terms and conditions of said application. Please note, the accountability falls on the consumer to ensure they read any documentation whether in paper form or electronically prior to signing it, as it is all consumer's legal right and responsibility to do so. 
  
  Without a way to substantiate the guests were provided with verbal assurances contrary to the terms and conditions stipulated within the credit application e-form, we as an organization must adhere to what documentation is verifiable, the terms and conditions of the credit application e-form.
  
  On November 4th, 2024, during a conversation inappropriate tone and language was use by the Ms. ****** In addition,inappropriate communication via email was sent by the guest to the Senior Case Specialist assisting with the case on the same day. Please see guest email attached for your review.
  
  A courtesy email was sent to Ms. ***** on November 5th, 2024, with the substantiated proof of the credit inquiry and above mentioned information.  
  
  Wyndham is confident, the concerns presented by Ms. ***** have been addressed and consider this matter closed.
  
  Thank you again for contacting Club Wyndham
  
  ****** Hemmings
  Better Business Bureau Liaison
  Sales Experience, Owner Resolution & Strategy
  
  Wyndham Destinations
  *********************
  *********************

• Initial Complaint

  10/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In December of 2023, I was vacationing with my daughter. While at the resort, I was also told that the company had changes and that I should have received a letter, email or call back in 2020. I told them that I never ever received a letter, email or call from Wyndham concerning changes. Despite my initial hesitations due to financial concerns, the ***resentative pressured me to make an immediate upgrade after telling me that they can change my mortgage from 20 to 10 years and save a lot on interest. I told them that I do not have money to put down because I was on vacation with my daughter and was told that I didnt have to put any money down. That was a lie because I had to put money down and was told to apply for a loan through ****** by the finance person. I applied and was approved but didnt know what to do so the *** or financial advisor asked for my phone, and I gave it to her. She transferred the money from my ****** to her cashapp and then she transferred the money back to my cash app so I can pay half with my cashapp card and with my bank card. During this they had my drivers licenses the entire time and bank card. I felt pressured because I knew I didnt have money for this. This took money from my vacation with my daughter. So now Im making payments for both citizen pay and ******. I already had paid off my Wyndham timeshare from before. I am a DISABLED VETERAN and a single mother. I didn't realize these ***s were able to make monetary transactions with their personal accounts. I have a screenshot record of all of this. Wyndham is such a horrible company- taking hard earned money for their personal gain. I felt pressured and bullied. Because of this transaction, I feel my contract needs to be looked into.

  Business response

  11/06/2024

  CASE ID: ********
  *********************** Case # ******** ****** *********
  
  DATE:November 6, 2024
  
  BBB of ************************************
  Attn:***** ********, Consumer Affairs
  ******************************************************************************
  **********************************************************************
  
  Sent Via ********************************************* you for contacting Wyndham Destinations. Listening to comments from our owners,members, and guests is an important part of our ability to enhance the service we provide.
  
  A Better Business Bureau complaint was opened for the above mentioned owner on October 11, 2024. In the complaint, *** ********* expressed dissatisfaction with their Club Wyndham ownership.
  
  A call and email were sent to the owner August 14, 2024, to discuss the concerns presented and a case open with our ********************* was assigned to Executive Case Specialist *** **** who is conducting the internal investigation and corresponding with the sales site in efforts to reach a resolution for the owner.
  
  Each owner case is reviewed independently, and resolution is on a case-by-case basis, in *** ********** case should he have any additional information that can speak to any concerns, the information should be provided directly to *** ************** will provide them with her findings and final resolution upon completion of her investigation. On November 6, 2024, I spoke with *** ********* to document her concerns and advise the Executive Case Specialist *** **** will be reaching out soon.
  
  Thank you again for contacting Club Wyndham.
  
  Warm Regards,
  
  *.*******
  Better Business Bureau Liaison
  Sr.Sales Experience Specialist, Owner Resolution & Strategy

  Customer response

  11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩