Customer ReviewsforWyndham Destinations

We are at the stage where we are ready to EXIT. In 2023 mtg were told that if we upgraded to Travel+Leisure by buying more points, we could exit 4/2024, MFs would stop and we could use 3 years of points & then after 3 years, we were done. We really didn't want any more points - just wanted to give it all back. T+L rep told us this Saturday that was still available even though T+L was the company name now and we could do it immediately when we got home. He still said we would somehow benefit by going in debt another $47,000 in bank loan. T+L wants us to go in debt more and they will GIVE us more point to pay maintenance fees? We are ready to exit in which case our maintenance fees stop and we are out in three years and able to use our annual point for those 3 years and be done. T+L rep said that a real estate company (not part of T&L or Wyndham of course) will sell your points if you do your T&L deal. That would take up to 4 years and they could not guarantee that they would sell. At this point we are ready to be done. This has been the worst buy of our life. Regretted it after the first upgrade. TODAY'S UPDATE: Spoke with Wyndham rep and were told that the option for exit with 3 years of points went away in October of this year. However, we never received any notice that the option was being taken away. It’s always ”buy more points and you can exit sometime in the future”. When we bought those points in 2023 we were told we could start EXIT in April 2024. Now they say that is no longer the case. This a NO star review. In my opinion they deserve an F rating.

The Wyndham Hotel on McGavok Pike Road in Nashville gave me one of the worst hotel experiences of my life. I booked a room on July 12, 2024 for 6 nights. Hours before I arrived they sent me a message saying they were looking forward to my visit. When I got to the desk, they told me my reservation had been canceled. I waited for an hour at the desk while they failed to find any alternative solution. I left a phone number and they promised to call me to make sure that I would not be billed. We left and went elsewhere, and Shane never called me. After 6 days I was billed over $1500 for my stay when I had never been there. I will never do business with Wyndham again.

I am posting this review to express my extreme discontent and incredible annoyance with Wyndham Resorts. I have been subjected to irritable and aggressive employees at Wyndham. They have driven me to near madness, navigating endless hoops trying to get answers for multiple questions, including how to cancel my contract and how to rectify unfair treatment from their employees through lies, cheats, and deceit. I have, up until now, not been able to get any satisfactory action or response from Wyndham and have been instead told that it is my fault that I was lied to and that they don't care, and there is no other recourse I can go through to resolve my problems. I either pay to Wyndham my monthly payments and yearly maintenance fees, or they will ruin me and my finances. This has become a case of corporate blackmail. My transactions were intentionally dishonest, to a scam level and I am demanding that Wyndham CANCEL MY CONTRACT IMMEDIATELY! The sales tactics employed during these interactions were extremely aggressive and manipulative. They were entirely disgraceful and unbecoming of a huge multinational corporation like Wyndham. At one point, my driver's license was withheld, effectively preventing me from leaving the premises, and my children were used as emotional leverage to influence my decision-making. The pressure exerted by the sales personnel was relentless, with a clear reluctance to accept my refusals. The lack of transparency, coupled with the undue pressure to commit to financial obligations without full disclosure, is troubling. It is imperative that these issues be addressed to ensure that potential and existing customers are treated with the fairness, honesty, and respect they deserve. 

We are on the outs with Wyndham Resorts. While attending a Dodgers game, we noticed a booth in the right field pavilion offering a chance to enter a raffle for a 3–5-day getaway if we took a survey. The booth wasn’t clearly marked as Wyndham Resorts, and it seemed like they were drawing people in with the promise of the raffle. Well, you probably will not be shocked to learn that this was a scam to generate leads. We ended up being “selected” and were told to visit Wyndham Resorts in Anaheim to attend a presentation to claim our “prize.” Unfortunately, the prize was nothing more than a ploy designed to get us to attend a high-pressure timeshare sales pitch. The goal of course to purchase a timeshare with Wyndham. They promised us a 3-5 day stay even if we chose not to buy. However, we felt immense pressure to make a purchase, as they kept negotiating by offering to lower the monthly maintenance fees if we agreed. We made it clear that our finances weren’t sufficient for a timeshare and told the sales rep “No” at least three times. At that point, a manager was brought in, making it seem like they were doing us a favor by reducing the price further. At one point, after saying "no" again, they sweetened the deal by offering an additional 3-5 day stay on top of the original one. The entire presentation felt like a classic foot-in-the-door tactic, with them pushing the idea that this “deal” was only available that day. This in truth is a lie, because they clearly sell the same product day in and day out. We feel that Wyndham Resorts misled us about their intentions. Overall, we are extremely upset with the tactics used by the Wyndham sales team, and we are demanding the cancellation of our contract. Despite calling customer service and writing to the executives, they on communication we received are from their bill collectors and they are ruthless, but we will not be swayed!

I'm a Worldmark by Wyndham owner that purchased additional Worldmark credits on the secondary market to add to my existing account. The purchase went smoothly but the transfer of ownership (by Wyndham title services) is another matter. The first problem was their Docusign approval workflow (which didn't work). After a few complaints that were ignored I managed to find a workaround and just emailed the form to them outside of Docusign. After a week or so I contacted them to see if they had received the request. They did respond that they had received it. A month later I followed up with a request for status. They informed me that it had been received and forwarded for review and the standard time was 45 to 60 days for processing. After 65 days I checked with them again and was informed that it was 20 weeks to review and send out USPS forms for signing to involved parties then another 20 weeks once the forms were returned. I don't understand why so slow? Also why the lack of communication. Is it intentional? Is it incompetence? or is it just poor management? Setting expectations upfront with their customers and speeding up the process would go a long way to improving services in my opition

I believe we had originally purchased back in 2018 and redid our last contract in 2023 to combine loans. We were originally told we would be grandfathered into VIP, contacted and informed that this was not the case so we bought more points with additional maintenance fee so in 2023 they combined our loans and made it one maintenance fee. We are now pay over $900 a month for a program that promised we could use our points to book participating hotels, air line tickets, theme park tickets, etc. NOT ONCE WERE WE TOLD WE WOULD NEED TO CONVERT OUR POINTS TO REWARD POINTS FOR A FEE. THIS WAS NEVER EVER SAID or that there was a time limit. We were told we could use our points to help pay for maintenance fee but I had to find out on my own that 100 points would be redeemed at .21 cents and again only available during a brief window. Sales office meets with you to tell you how to use your points and it turns into a sales pitch to buy more points you can’t use.

Worldmark Travel Share owner since 2007 - Met with Ryan Gonsalves March 22, 2024 - a Worldmark "presenter" (Ryan Gonsalves), emphasized over and over that he was not a salesman. Made reimbursement of excursions (over $4,000) promises to me, promised me many things that I would be able to do once the "new website" was up and running, which could take up to 3 months. Without my approval, put $17,000 on a Barclays Wyndham Rewards card at over 25% interest to "put money down on the loan" (for 70,000 credits - $100,000), which I wasn't told of until I was signing loan paperwork. Promised I could easily pay for mortgage and maintenance fees with help from listing properties on Airbnb and other sites - two of which were in Europe - which again, he kept stating to NOT go on the website, don't do anything, it would take the site 3 more months to get up and running properly. Said I wouldn't be able to check out anything during the 3 months, which also meant that I couldn't even rescind decision because I had no way to check and verify everything he was telling me about. I have contacted him, and this company, and they basically just shrug their shoulders saying you bought this. I now am supposed to use 70,000 credits a year (loan is almost $1,400 per month) and paying almost $600 in maintenance fees a month and am under extreme stress to try and handle this. I am 66 years and still working. Nothing the SALESMAN stated would happen even exists.... He also said I could pay for maintenance fees out of Wyndham Rewards accrued through the Barclays credit card - which is NOT possible. I am reporting these issue to the State Attorney Generals in California, Hawaii and Florida and wherever else I can as I think what this company does is a horrible discredit to all members.

I believe that I am not being awarded the full annual amount of my Wyndham timeshare points as specified in my purchase contract. I have emailed Wyndham Customer Care Center FOUR times. I copied the CEO's email address on the last two attempts. I have not received even one response. I believe that they are just stonewalling because they realize that I am right.