Business ProfileforPenAir Credit Union

So I started the process of a voluntary repossession on a vehicle yesterday. Yes, I know, it's not ideal, but times are tough and I'd rather do it this way than miss payments and make them come get it. Anyway, I checked my account last night and noticed my savings account said I had -$5 in it, when before I started the process I had $30 in it. I discovered someone at the bank cleaned out my savings account and applied it to the loan balance on the vehicle. On the 2 calls I made yesterday not once was I or my wife told this would occur. Now $30 isn't a lot of money, but what if we had hundreds or even thousands in there? What if this was our main bank account and that money was in there to pay bills and live on? Had I been informed they planned to take the money I probably would have just let them, as again, $30 isn't a big deal, but I was NOT informed. In fact, the process was not explained to me very well at all. The first rep I spoke to told me I had to drive the vehicle to a penair location to drop it off, even if I wasn't local to a branch. I told her the vehicle is not driveable and she told me I'd have to have it towed. She then informed me that she was not in the department who handles this and transferred me to someone who told me it would be picked up, and I gave them the location of the vehicle. I called back a second time after I cleaned out the vehicle and that rep refused to connect me to the person the department, instead playing middle man. Not once in any of those interactions was I told they'd clean out my savings account and apply it to the loan balance. The $30 can stay there, but had it been my primary bank account they'd be returning all the money they stole. I also hope they aren't doing this to other members.