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          Boutwell's Air Masters, Inc. has 1 locations, listed below.

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            Business ProfileBoutwell's Air Masters, Inc.

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            204 E Olive Rd

            Pensacola, FL 32514-4531

            Get Directions
            Visit Website
            (850) 969-9711

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            Customer Reviews

            1.2/5

            Average of 5 Customer Reviews

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            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/11/1997

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            204 E Olive Rd, Pensacola, FL 32514-4531
            BBB File Opened:
            2/11/1997
            Years in Business:
            51
            Business Started:
            2/1/1973
            Business Started Locally:
            2/1/1973
            Business Incorporated:
            6/23/1986
            Accredited Since:
            2/11/1997
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of RAA016720 for this business, issued by DBPR (Tallahassee). The expiration date of this license is 8/31/2025.

            These agencies may include:

            DBPR (Tallahassee)

            1940 N Monroe St

            Tallahassee FL 32399

            (850) 487-1395

            BBB records show a license number of CAC1813388 for this business, issued by DBPR (Tallahassee). The expiration date of this license is 8/31/2026.

            These agencies may include:

            DBPR (Tallahassee)

            1940 N Monroe St

            Tallahassee FL 32399

            (850) 487-1395

            Type of Entity:
            Corporation
            Business Management
            • Micki Fowler, Vice President
            Contact Information

            Principal

            • Mr. Rodney Boutwell, President

            Customer Contact

            • Mr. Rodney Boutwell, President
            • Mrs. Kathy Boutwell, President
            • Micki Fowler, Vice President
            Additional Contact Information

            Fax Numbers

            • (850) 969-9713
              Primary Fax

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have an HVAC system that was installed by this company when the home was built in November of 2020. My system wasn’t cooling so a repairmen came out. There was a pencil size hole in the copper line by the outside unit. The repairman said he had never seen that happen. I spoke to manager Brad he told me that pouring clorox through drain line would not have caused that hole. The repairman repaired the copper pipe filled it up with freon $569. It worked for an hour then it stopped cooling again. Next day a different repairman came out said compressor was bad and said it was my fault because I poured clorox down drain line. He quoted me $1098 to replace compressor. Next day office called back and said I ruined the system by pouring clorox in drain line and quoted me $7000 to fix. I was not allowed to speak to a Manager. I had a different company come out and said There is no way the clorox caused the hole in the copper pipe. They quoted me $1460 to replace compressor and refill with freon. I am claiming the copper pipe was damaged when the system was originally installed and that Boutwells should incur all costs due to faulty installation.
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            Read 3 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jamie P

            11/21/2023

            They installed the hvac on a new construction and did not pull a permit even though I specifically asked if they were (it's the law that they do!). Then I find out 3 weeks later that we didn't pass code because Boutwell's didn't pull a permit. This is costing me hundreds of dollars and when I called Boutwell's office, I just get the run around from a very rude lady named Bonnie, saying "that's not my job. The lady who does permits is sick." They were very unprofessional and I would not recommend them to anyone.
            Read 4 More Customer Reviews

            Local BBB

            BBB of Northwest Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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