ComplaintsforBob Tyler Toyota

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my vehicle in with around 20,000 miles on it for a repeated check engine alerts. It's intermittent but when it goes off the engine knocks hard and then stalls. I looked online and provided information to them and said all these issues are this vehicle. All I was told is there's nothing in the system and nothing they can do. They then say call Toyota HQ. This is a real safety issue especially when driving down the highway and the vehicle just shuts down.

  Business response

  08/12/2024

  When we received Mr. ******'s vehicle in our service department, there was no check engine light illuminated. Our technician test drove the vehicle and could not get the vehicle to replicate the concern. The technician then scanned the vehicle for codes that may have been recorded and found none. The vehicle appeared to be operating as designed. Unfortunately, if we cannot get the vehicle to replicate the concern or if no check engine codes are stored in the vehicles system, we would be unable to perform a repair. We would welcome an opportunity to repair the vehicle if the check engine light were to come on again.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Purchased the vehicle on Feb the 16th 2024. The engine light came on the same day purchased and they took it to the service department for a couple mins came back and the engine light was off told me the car was totally fine, a couple of days later I noticed the car was having some major issues, losing coolant rapidly, smoking. Spoke with the sales manager and said that all they could do is for me to bring it back to the service department to have it looked at. Took it to the service department and they looked at it and confirmed the car had major issues with the engine (possibly coolant intrusion). I literally cried in the service department begging to get a resolution for this car I had purchased that was only a few days old. NOTHING. A couple of weeks go by and the car is non drivable in a shop, I have waited for almost 3 months to get the car fixed, been without a vehicle for months. I did purchase an extended warranty and they did approve the repair since I was not at fault. Now I’m stuck with a 1,200.00 bill to get the car out of the shop and to have a drivable vehicle again. ALL BECAUSE BOB TYLER TOYOTA SOLD ME A BAD CAR. From the day I bought the car they were not willing to do anything to help with repair or costs from a vehicle that had coolant intrusion. I am disgusted and disappointed by being highly taken advantage of by selling me a unreliable undependable car. This was very wrong and they know it. Left reviews and the service advisor comments to reach out to work on a resolution and actually talk to him and still says they are not willing to help with anything even though none of this was my fault. A resolution for this should have been resolved the day I purchased the vehicle.

  Business response

  05/22/2024

  The desired settlement on this complaint states only “Refund”. Can we get some clarification on what Ms. ***** wants refunded?
  
  Thank you,
  
  Darren *****
  Controller 
  Bob Tyler Toyota

  Business response

  05/31/2024

  Unfortunately, when Ms. ***** brought her vehicle back to address her concerns, our service technician was unable to replicate the problems she was experiencing with her vehicle. We would have liked to have had the opportunity to repair the vehicle had we known that the problems persisted. However, since Ms. ***** had chosen to have the repairs done at another dealer’s shop, there isn’t anything more we can do for her.

  Customer response

  05/31/2024

  
  Complaint: 21704827
  
  I am rejecting this response because: 
  This is in fact not true. I was was told that there was nothing that could be done and that you all were not willing to help in any way. The only reason my car was even at a different shop is because the car was not drivable and it was 3 hours away in a different state where it broke down. Very disappointing and what you are stating is 100% NOT TRUE. I literally cried tears in the service managers office begging to get help on this situation and told to speak to the GM and possibly bob tyler hisself, because he knew that the car was really messed up.  I talked to the service director and just continued to get a run around and NO RESOLUTION. I promise if you were willing to fix the issue I would have let you. I was taken advantage of and lied to, I am appalled that you could even act like you tried or would have even fixed the car. This is no way right or okay whatsoever. I will be sure to let everyone know how shady of a business this is. Unbelievable. 
  Sincerely,
  
  Rebekah *****

• Initial Complaint

  05/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On Wednesday, May 1st, 2024, I was contacted via text message by a salesperson at Bob Tyler Toyota. There was a truck I had stopped to look at the week before. The bottom line, via the attached copy of the text message conversation from the sales person, was fraudulent in that the dealership would NOT honor the agreed verbal (text) agreement to buy the truck trading in my vehicle. I went to upper management today by phone and asked them to review the text message exchange but they would not honor the deal. As you can see from the text conversation, I asked TWICE if the numbers were correct and both responses from the sales person were affirmative via checking with his manager. Please see the attached PDF copy of the text messages.

  Business response

  05/22/2024

  Unfortunately, our Salesperson made a mistake during his discussion with the customer and quoted a price for a vehicle different from the vehicle the customer was interested in.  Our Sales Manager noticed the error and phoned the customer prior to him arriving at the dealership to explain.  The dealer has since reached out to the customer to apologize for the mistake, and we are working with the customer on the sale of another vehicle.  It is goal to provide an excellent experience and we regret that we fell short with this customer.  We are hoping to ultimately make Mr. ********** a satisfied customer.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bob Tyler Toyota committed Dealership Fraud by lying about my financial institution and said I was denied when I was approved, and lied about the warranty to the tune of $17,223

  Business response

  04/16/2024

                  Unfortunately, because Mr. **** abandoned the vehicle at our dealership, it is entirely within the purview of the lender to decide how it wants to proceed with credit reporting.

  Customer response

  04/17/2024

  
  Complaint: 21552921
  
  I am rejecting this response because:
  
  Sincerely,
  
  Charles **** i returned the car to The Dealership where I purchased it,as I was mislead about the warranty and the financial institution,i understand that I am a small person but I did purchase 3 vehicles from Bob Tyler Toyota over the last few years dealership fraud lying to a customer about there financial institution is against the law , I will seek justice 

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a used vehicle (01/15/2024) under the pretense that all inspections were accurate and that this vehicle was safe to drive off of the lot. We purchased gap insurance but did not purchase extended warranty at the time. Within 15 days of driving the vehicle it began to run strange. Dropped it off in servicing (01/30/24). No one contacted us to let us know status of vehicle as a courtesy. We had to call daily to get any feedback. A few days later we were told the transmission was bad and it needed a full transmission repair at an estimate of $7,000. When we talked to our salesman he apologized and told us they would work with us to see about a different vehicle, etc. Within 24 hours we had a totally different response and were told that the General Manager and Owner (Bob Tyler) were denying any aid in helping us with this issue. They did not offer a credit, discount or anything. Their fall back is we did not have the extended warranty. The service tech said we should get an opinion from the local Honda dealership. So we did. They had several notations in their system that the vehicle had been in for several months due to transmission issues. For some unknown reason these issues were not notated on the carfax report which I paid for personally to obtain. The vehicle had coded for transmission issues, however the code light was removed and transmission fluid was added to the vehicle at some point for the sale of the vehicle before we purchased. We feel we deserve to have some help on this matter. Buyback the vehicle, offer us another vehicle/trade, or void us out of our contract as this vehicle was not represented to us in the manner it was sold. It's not safe and obviously did not go through the proper pre-inspection that vehicles go through. Otherwise there would have definitely been a notice of a faulty transmission system. We drove less than 300 miles since we owned it and hadn't even put a full tank of gas on it. We haven't even made first payment yet.

  Business response

  02/22/2024

  Our goal is for all customers to be satisfied with their experience with Bob Tyler Toyota.  We therefore have refunded the customer for the purchase of this vehicle and he expressed that he was very satisfied with this resolution.  Our apologize for all inconvenience this may have caused.

   

  Customer response

  02/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21269698, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Jeremy ******

• Initial Complaint

  08/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I dropped off my car to the Collision Center on July 19th and have not received a written estimate, any kind of paperwork whatsoever and I need to get my car back but they're saying "storage fees". For what? You didn't finish the job!! You didn't repair anything on it! And you have broken laws by not sending me any paperwork with it.

  Business response

  08/18/2023

  Ms. ****** dropped this vehicle off on 7/19/2023 along with a letter and original repair estimate from her insurer.  The estimate stated that the customer has a deductible of $1,000.  On this date Ms. ****** signed an Authorization to Repair directing us to commence repairs on the vehicle. 
  
  After disassembling the vehicle, we identified further damage to the vehicle.  We informed the customer’s insurer of the additional damage and the insurer notified us that we were not to continue with the repairs because the vehicle is pending total loss payout.  Subsequently, the customer advised that they would like to pick up the vehicle instead of taking the total loss payout from the insurer. 
  
  The current amount due to cover the vehicle disassembly is $387.  The customer previously stated that she is not willing to pay this amount.  After many attempts to contact the insurer for clarification, we have now confirmed with the insurer that the customer may take possession of the vehicle. 
  
  We would like to make this customer happy and have advised her that we will waive the $387 due for the disassembly.  The vehicle is currently unsafe to drive and the customer stated that she would send a tow truck to retrieve the vehicle on Monday, August 21, 2023.
  
  The customer complaint states that a refund is desired, however no refund is due since we did not receive payment from the customer or the insurer.

• Initial Complaint

  05/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Traction date December 19, 2022 Bob Tyler Toyota $1,000 deposit on a Toyota GR86, car MSRP is $35,000 and dealer was asking $45,000. Came to an agreement to secure the car via a deposit because all cars were being pre sold, I asked to negotiate the price but they would not budge from the $10,000 over MSRP. My local dealer presold the same car for MSRP (35,000) and I was simplily asking the dealer to respectr the price the manufacture set. Came too an agree meant with Sawyer ****** for the non-refunable deposit if purchased the car and the price did not change. I drove two hours too the Bob Tyler Toyota Pensacola, FL dealership on a Friday or Saturday to pick up the car. The window sticker on the car indicated the MSRP price of $36,500 plus thier dealer markup for a different price that was originally agreeded upon with dealer add-ons that were not asked for. I inquired mulitple times too a gentelment in finance but refused to give me the car at MSRP, I did not want to pay $10,000 over MSRP because the Window sticker from the factory indicated a different price. When in the finance office with the closer she seemed annoyed with my questions and when I wanted to back out of the deal because of the price being wrong and started making smart remarks and changed her whole dimeaner and insisted in me signing before I read all the paperwork. I backed out of the deal becasue when I asked the breakdown of what I was paying they deflected the question and refused to show me regualess of my multiple attemps with the same question. I talked with a finance manager about getting my deposit back and he claimed that "Its putting skin in a game for a car that you wasted our time on" This was on a saterday and they sold the car no less than the following monday after claiming they would have a hard time finding a buyer for the over priced car. I just seek to get my $1,000 deposit back so I can pay off a car a bought for the MSRP. They are not transparent when you ask for the infor.

  Business response

  05/30/2023

  Our Sales Manager contacted Mr. ******* and agreed that we can refund his $1,000 deposit.  We refunded the amount back to Mr. *******' credit card on May 22, 2023.

• Initial Complaint

  05/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  March 20, 2023 I purchased a car from Bob Tyler Toyota. It was a cash purchase. I paid the amount agreed to by the salesman and myself. Then i went thru it with the finance manager and i was assured this was the drive off the lot , no more $ , price. When i got the card to get the tag and title from my local DMV in Louisiana, i was hit with an additional charge of $2016.77, in april. What was that? I called them as on the card they said i had an overage on the wire transfer. Turns out that number kept changing and ultimately was $3.34! However, They had over charged me at the dealer sneaking in some unexplained amount for $2440.76. This with the number on the transfer line was to add up to the drive away price. I have called, emailed and texted to no avail. The salesman Sawyer Martin, says to ask the finance manager , Austin Williams. Neither one will return a call . I have tried a manager and left multiple messages. No response. I tried the accounting department, no response. They need to refund that unexplained amount asap. The bill of sale is basically fraudulent at this time.

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a brand new vehicle over 6 months ago and have yet to get the key fob for the vehicle and have been unable to get the unbearable screeching noise from my brakes to stop. It is hard for me to believe that Toyota has thousands of people purchasing 60,000-70,000.00 vehicles who are all having the same issues, and they haven't been able to do anything to solve the problem after 9 months of trying to figure it out. When I first shared the issues with the dealership I was told that Toyota was "working on a resolution" and hopefully should have one soon. However, I have called back to check on said resolution multiple times and every time I call I am told that I need to speak with the service manager. Unfortunately, every single time I have called "the service manager is away from his desk or out of the office." The problem is the service manager has NEVER called me back. I have attempted to get this resolved through Toyota and Toyota just wants to connect me with the dealership, which produces the same result every time. The lack of resolution for my problem is bad enough, but the complete disregard for the customer base is by far the more concerning thing to me.

  Business response

  05/15/2023

  Our Service Director and the dealer contacted Mr. ****** to update him on the status of his concerns.  Mr. ****** was advised that we are still waiting on Toyota to provide a resolution to the issue of noise/squealing brakes.  Additionally, the customer was advised that due to the nationwide chip shortage, additional keys have been unavailable.  However Toyota expects to be able to supply these additional keys by the end of this summer.  Customers will receive a letter from Toyota in June with an update on the key availability. 

  Customer response

  05/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20047261, and find that this resolution is satisfactory to me. Bob Tyler did reach out to me and I let him know that I would let you all know that my issue has been addressed by the dealership. Feel free to update accordingly.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  05/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased a new Toyota 4Runner from Bob Tyler Toyota in January of 2023. Due to the chip shortage they were not able to provide me with the second (spare) key for the car. I was assured the key would be coming shortly from Toyota Headquarters (whatever that is) and to be patient. Despite numerous calls I still do not have the key nor do I have a point of contact to elevate my request. Hopefully this complaint will motivate Bob Tyler to initiate some pressure on my behalf to resolve this problem

  Business response

  05/24/2023

  Our Sales Manager contacted Mr. ***** to discuss his options for obtaining a second key for his vehicle.  Mr. ***** was advised that he could purchase a new key fob and when he received his voucher from Toyota, he could mail them the receipt for reimbursement. Mr. ***** was also advised that he is scheduled for the first phase of second key replacement which should take place in June. He  indicated he was upset with Toyota about the key problem, but he did not know who to turn to in order to voice his concern. Mr. ***** mentioned that he will take down the negative review for our dealership and submit a new complaint with Toyota.  We apologized to Mr. ***** for the inconvenience related to the short supply of key fobs.

  Customer response

  05/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 20041554, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

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