Customer ReviewsforCrown Honda

Do not buy here. The service department does not honor the warranty you purchase. This place is a total con job.

TO: ***************************

At the time you originally came in to have the vehicle inspected, the repair needed was in fact covered,but due to the time restraints given, the full diagnosis and repair was not performed.  That coverage expired last month, which is 12 months from your purchase date.  I apologize for any confusion this may have caused, but I would like to discuss the solution I have with you.  I have reached out to you but have not heard back.  Please contact me directly so that we can discuss; my number is ************.

Sincerely,
***************************
Service Manager

Crown Honda messed up my oil filter during an oil change and the oil drained from my car in less than a month. They refused to take responsibility and ignored me when I asked for $50 reimbursement on a new oil change after spending >$1000 on their services. They are a crooked company and untrustworthy. ***** and ********** were especially incompetent in trying to resolve my issue.

TO: ******** *****
Thank you for your review, and I apologize for the issues you had after your oil change at our dealership. I have contacted the Annapolis dealership to find out what the problem was. A pin-sized hole in your oil filter caused the oil to drain out. This was a flaw with the filter, and we would not have known. I have left a message with the service manager that all Honda parts are covered under warranty. Your current dealer will need to submit the warranty claims per Honda directive. You can reach out to me if you have any questions.
Sincerely,
John ******
Service Manager

***** bookkeeping left me totally aggravated and pissed! So I get this letter in the mail saying that I was due a refund $291 from a refund over a vehicle that I bought 2 years ago (2021) and they need to clear out and clean up the books. So they said to sign here and check this box and a refund would be sent within **** bus days. Well 5 days later I checked on it they said it was postmarked and mailed I should be receiving it soon if not after 10 days call back. After 15 business days still no check. When I called again they saw my number come up on caller ID and never answered my call. After a few more attempt over the next couple days more diversion tactics like picking up phone and immediately hanging back up so I figured it out after I signed this release form I wasnt gonna get this lost check already 2 years old. After I switched phones and called again they finally answered and I told them Im going to call the local TV station about this and *** and IC3 suspecting they suckered me into a scam. Immediately they pleaded with me to come pick up this lost check but now they were in a different place no longer in the Honda building now in the Buick building on other side of town. When I arrived there nobody greeted me at the window just laying on table was about 7 other payment checks to their suppliers. Some employee went behind closed window in back and brought me out a check. How disgusting was this way to return lost refund to a former customer. Not even ever seeing the original elusive bookkeeper and extremely poor follow up and feedback. They probably thought I would have forgotten about it or maybe a scam to somehow keep it. IDK but I dont trust anybody anymore after being previously scammed by other schemes. Anyhow when I opened the letter the check was now only $117. Thats 1/3 of original quote and reason was now because there was an error in bookkeeping. This was now a refund from tagging expenses( title and tagging fees). I dont even know if it is?

Purchased my Pilot lease here and they were great. I just had an issue and they were awesome and handled it like pros... came here because I was impressed.