Business ProfileforCrown Honda

On June 18th, my car, what's towed into crown honda? Remind you. I had been taking my car previous cause. I was displaying issues and problems. My car went to honda back in september and november of 23. Fast forward. My car stopped in the middle of the road. My dashboard went crazy while I was in the process of driving to. My car has been sitting at the dealership for a week. Just sitting I was promised a rental car. Once they found out what was the issue with my car and the master tech Write up the paperwork and the manager approve it. My customer service rep was *****. ********* who was the worst customer service rep. *** boss was *******. I had to do all the reaching out and calling in regards to finding out about my car. My customer service rep never reached out at all. I even stopped in the office on 2 occasions. ******* never there. Was running late on Friday? Finally ***** call me back, but told me they ordered the part and it was my transmission. And that **** had to approve my rental .first off I should have had a rental car the next day after They found out what was wrong with my car. Or a loaner car from crown honda. I was lied to when I finally spoke with the manager ******* on Tuesday. He laughing was very biased over the phone. Telling me about hear say. Tell me he don't need to know who I am. Refuse to give me the warranty company number. Because I wanted to reach out to them about my warranty at this point. I feel Crown Honda. It's a fraud, they lie to customers. Don't take care of the issues , ********************** needs retraining. He hung up on me several times after laughing and I told him the calls were being recorded and since he was treating me poorly. He hung up. I stopped answering my phone because he wanted To be disrespectful, keep laughing, not helpful at all but Honda chose him as their management bad choice. After I told him I was going to call a lawyer That's when he call back then left message with the number on my voicemail. Very unprofsnal.