Business ProfileforCask and Barrel Club

I made a purchase for UME Plum Liqueur on 2/25/2023, order #****. On 3/05/2023 at 11:22 a.m., I received my order and sent an email to the support desk informing them that when I received my order, the seal was broken, the bottle was sticky, and some of the packing peanuts were lightly stained. I also informed them I had taken pictures that I would be happy to share. On 3/06/2023, at 8:55 a.m., I received a reply to my email from ***** requesting I send the pictures and she also asked me the following question: "Did I happen to pop the bubble bag before before removing the bottle from it?" On 3/06/2023 at 12:55 p.m., my reply to *****: I did not pop the bubble bag and I still have the box and packing popcorn. Upon closer inspection, I informed ***** that the packing popcorn was not stained with the liqueur, it was the color variation of the packing peanuts. I also offered to take pictures of the bubble bag and send it. On 3/06/2023 at 1:02 p.m., *****'s reply to my email: "It doesn't look like any liquid spilled on the bottle as there would be liquid damage on the paper label and purple liquid throughout the bubble bag." The email went on to say how fragile the paper seal was on the cap of the bottle and reiterate how it is best to pop the bubble bag before removing the bottle. ***** stated she would send the brand the photos for their review. On 3/06/2023 at 2:02 p.m., my reply to ***** was there was definitively some spillage because the bottle was sticky, which is something that cannot be captured in a photo. I stated I would be happy to send it back so she could see it and refund my money. There was no further correspondence from *****. There has not been any follow-up with the brand. The email time stamps mentioned above are in central time. I have not enclosed the emails but I can print, scan, and send them if needed.