Business ProfileforWSJwine

On Nov. 28, 2023, I ordered a box of wine from the merchant and was immediately billed $208.63. Shortly thereafter, I received the order that I placed. On Dec. 12, 2023, I was billed again by the merchant for the same amount. I initially thought this was an error in the part of my bank, Chase, and immediately contacted them. ***** told me that this was a charged placed by ******************* Wine (WSJ Wine). I called WSJ Wine and received multiple explanations for the charge, including that it was a charge for an order that was placed in August. I did place an order in August but was billed immediately, on August 17, 2023, for $208.63. Since WSJ Wine did not resolve the issue, I submitted a fraudulent charge with ***** and Chase, after a short investigation, refunded me the $208.63. Since then I have received periodic bills from WSJ Wine for the $208.63, stating that my account (which I closed) is delinquent and that the bill will be forwarded to a collection agency. After receiving about four of these notices, which come approximately every two to three months, I called WSJ Wine again to try and resolve the issue. I explained again that I paid the order when I placed it and that I was charged erroneously shortly after and gave them the exact dates of my orders and when I was billed. The customer service representative just kept telling me that I owed $208.63. Finally I told them that if I continue to receive these notices, I would file a complaint with the BBB. The customer service rep promptly hung up on me. On Saturday, June 15, 2023, I received yet another delinquent notice for this charge with the threat to send the bill to a collection agent. If you check, which I have multiple times when I had an account, there is no listing of this charge on my account. The dates of my orders and shipments are all correct. There is no accounting anywhere on my account that I could see of this Dec. 12 charge. I just want my account cleared.