Business ProfileforCentricity

We purchased the protection plan for our Kitchen Aid Refrigerator and starting having problems in July of 2023, Centricity would only reach out via phone even though they had listed that they can contact via email. After finally getting the repair done the fridge stopped producing ice and cooling the freezer in December of 2023. We contact the warranty again and they sent out the same repair company who fixed the fridge but then it broke again in April 2024. We finally got someone to come out in July of 2024 but the fridge broke again. September 2024 The repair company came again and said it needed a new panel as well as new doors. October 18th 2024, the entire fridge stopped working and the ice began to defrost and ruined the floor around the fridge. We did the best we could to mitigate the damage, I immediately called the warranty company and let them know what was going on. According to the agreement, I cannot have any work done for the fridge that was unauthorized. I told them the situation and called back attempting to escalate every single time but each time a supervisor was unavailable and would be on hold for the agent I would be talking to. Finally on October 23rd 2024 I got to talk to a supervisor, *****, who told me there's nothing they can do. I told him this was unacceptable and to please transfer me to someone who can resolve my situation immediately. ***** told me that he could not transfer me and that there was nothing he can do.This situation is completely unacceptable. We have been beyond patient and trying to "make do" with everything that we can, but because of their inaction we now have water damage in our kitchen that extends out past the area of the fridge.