Business ProfileforTri State Builders & Remodeling

Very dissatisfied with the customer service. The owner pushed for cost plus 25% fee after providing an estimate that was $50K lower than the completed price. The ** rarely visited the site and completely missed having a major design feature installed. The electrician completely installed the ** wiring incorrectly, leaving me with no surround sound capability.I was never provided with a draw schedule. The ** would come with hand out saying they needed more money. Of the half dozen invoices I received, not one matched the previous one. The final invoice came with new charges listed under other charges for $1400 a month to Tri-State. Not one previous invoice had ever shown this charge. I disputed it and it was removed. A very low integrity thing to try,The ** had no understanding of the permit process for Duval County yet they claim to perform work in the ************ area. This issue delayed the project for four months. I constantly had to track him down and plead for updates. My suspicion is the project was not that valuable to the company and most of their trades lived ******************************************* making the trip unless they had nothing else to do.I would not recommend this company to anyone and most of my neighbors have spread the word after witnessing their lack interest in my project.I'm looking at $7 - 10K more in cost to fix the issues they left me with, namely correcting ** wiring and having the built in shelves installed next to the fireplace which was on every drawing they provided but not completed by Tri-State.

I'm sorry about your experience *******You have my cell phone number as the owner of the company and I wasn't contacted by you with any concerns until I see this review. If there are any issues with any wiring we will be more than happy to address it. As far as it comes to shelves, we still have the material for them sitting at the shop, but I was informed that our fabricators price was too high. As to the price, we had 2 options of a fixed price or cost plus. Cost plus gave full control of spending to you. ( tri state charge is overhead like insurance, office employees etc. Which is part of doing business ) I had the accountant remove it as I heard you were upset about it in hopes of making you happy. As to the total cost, material and labor prices are continously increasing and its not something that was in our control.Feel free to contact me directly for anything I can do.