Business ProfileforPremium Pods

In December 2021, BBB contacted the business regarding the messages that are sent to consumers that appear to be from well known retailers. Consumers report the message state they have won items from completing retailer surveys, and only need to pay for shipping and handling. Consumers further report they found this offer is not affiliated with the actual retailer or the retailer surveys, and they are enrolled in a monthly subscription for additional products. BBB requested the business substantiate that the claims meet the standards outlined in BBB's Code of Advertising (Section 18, Negative Option Plans, Continuity Plans and Automatic Shipments). The Code maintains that "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature." Material terms that should be clear and conspicuous include the existence of the negative option feature, the cost of the additional goods or services, how consumers can cancel and avoid future shipments and charges, and how consumers can return items that they do not want. The Code continues that "advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language."


As of this date, the business has not responded to BBB's request for substantiation about its advertising.