Business ProfileforBig Boys Moving Company

I want to share my moving experience with you. I googled moving companies at an affordable rate and came across a few companies. I requested quotes from them but *** was quick to respond. My move in date was Tuesday August 13th, so I went with *** thinking it was the best affordable option. ****** was very communicative and friendly and helped in my decision making.The movers arrived at my apartment on **************************************** at 2:40pm and finished loading up at 3:15pm. The only large/heavy items were my sofa and queen bed. The rest of things were 5 large and medium artificial plants, a chest of drawers on wheels and a wooden footlocker. The did forget a large and heavy plant. My moving destination was less than a mile away at ***********************. Both apartments on the first floor and two minutes apart. The time for unloading was just 20 minutes. It was a very light move but I was too tired from working overnight to do this with a UHaul. My initial thought was that I would need only to spend roughly $300, including the (minimum) two at $129 x2. However, I was charged $567. I didnt understand was meant by the drive back charges, etc until after the fact. I wanted to leave a cash tip for the guys but I was so tired and forgot. Im fortunate to have done so as the financial crunch really hit me hard soon after. This was not fair to me.Please ask yourself if this is good honest business practice. I chose *** because I was happy with the response time and what I thought was a great and affordable rate. I was disappointed. I wish the exact total costs were communicated with clarity and any discount offers were made. There was a $100 discount on the website. I didnt know this because I went straight off of ****** to contact you.I dont know what can be done now that would make me feel better but please take my situation into consideration.

I want to sincerely apologize for any confusion or inconvenience you may have experienced regarding our rates. We have indeed communicated the rate information to you multiple times in writing (both before your move service and after), and I regret that this may not have been clear or properly understood.  Our goal is always to ensure our customers are fully informed and comfortable with all aspects of our services. If theres anything specific you would like us to clarify further or if you have any additional questions,please dont hesitate to reach out directly. We are here to help and want to ensure your experience with us is positive and transparent.

Why am I not surprised that you would say this? If it was indeed communicated as you say, then why was I very shocked when the driver showed me the invoice? Because you are lying.I see a lot of people in passing where I work and around my complex. I will advise not to do business with your moving company. I have been very down since that day because I was robbed. You know this is wrong for a very small move. Plus, I had to load up an item that they forgot. You cant even offer some sort of compensation. I truly regret ever using you.