Business ProfileforThe Movers Moving and Storage, Inc.

We hired ********** to move our belongings. I called *** the night of my household goods arriving on 8/20. I explained to him that there were 2 prints that were numbered of my husbands deployment to *********** that were bent in half and thrown in a box with random items. I also told him of a jewelry box my mother gave my daughter that was broken. She has since died and that is not replaceable. He asked for photos. I sent them. He said he would speak to his team and call me back the next day. The call never came. 8/30 I go to move my dining table and one end completely lifts from the base. My husband calls and talks to ***. My husband explains the table is not very old and was never moved by anyone once it was delivered to our last address. His team were the only people to move the table. They never took the table apart. *** says he will send us a claims form and it will take a couple days as the lady was not there. Pictures were sent to *** of the broken screws we had been finding all over the living room area as well as the table where screws were missing. We had no idea at the time where the screws belonged. The screws will not stay in as it is now stripped. His reply is 60 something cents a pound as compensation for damaged items. I trusted ***, I thought he was a good person. His company was not the cheapest we got a quote from. I just believed in him and that his team would do a good job. I was so wrong and I am saddened by that. I just want him to make it right. Fix my table at the very minimum. The prints are not replaceable. Oh and his response to that was that his guys probably thought they were just some posters. Seriously who cares if it cost $1.00. It should have been handled with care. My husband asked about why he didnt call me back 8/21 and his reply was I retrained my guys. He said he would call. He didnt. Unfortunately at this point his word does not mean much to me.He was paid almost $4900 to move me an hour up the road.