ComplaintsforINFINITI of Tampa

• Initial Complaint

  10/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Earlier in the month I purchased a truck from Infinity of Tampa. I started my truck search knowing the highest payment I could afford was 400 a month. After searching online I found a truck I liked, and contacted Infinity of Tampa. The sales person that helped me was nice, and helped get the payment, after trade in, to 424. After talking it over with my wife we decided this was doable. So roughly 2 weeks after buying the truck Infinity calls me, and asks me to come back in. Apparently they never looked up my loan from the old truck to see I still owed roughly 4500 on it. They proceed to tell me this must be added to my loan bringing my payment up into the 480s. I immediately refuse, and request to cancel the whole transaction, and ask for my original truck back. ******** employee tells me that's not possible, because my trade in has sold already. After more talking I walk out with a payment of 454. Had I known this would be the end payment I would've never purchased the truck. After my original truck being sold, I felt backed into a corner with no other option then to have to keep the new truck with a payment higher then was originally negotiated.

  Business response

  11/05/2024

  Mr. **********,

  Thank you for taking the time to share your experience. I have attempted to call you at the number listed in my system.

  Please reach out to me at ************ to discuss further.

  Thank you,

  ******* **********, General Sales Manager

  Infiniti of Tampa

  ************************************************************************************************** 33614

  Customer response

  11/11/2024

   
  Complaint: 22457217
  
  I am rejecting this response because:

  I have tried multiple days, and multiple times to contact the number that was left in the last message. All I get is sent to voicemail,  and no call back. So nothing has been resolved. 

  
  Sincerely,
  
  ****** **********

  Business response

  11/12/2024

  Please make sure Mr. ********** is calling ************.  I can also be reached at ************************************************************************* 

  I left another voicemail for him at ************ this afternoon asking for a return call. 

  Customer response

  11/13/2024

   
  Complaint: 22457217
  
  Mr *******, and I were finally able to speak,  and after going over everything he decided that there's nothing they can do. 
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am demanding a loan buy back on a Certified Pre Owned recent vehicle purchase - 2015 QX70S 3/2 I ubered to and from the dealership from the airport. (Both my salesman, *****, and the used car manager said to send a screenshot of the uber and they would mail me a check that I have yet to receive) 3/3 I began my drive home, out of state, and heard knocking in the rear. I returned the vehicle immediately for repair. The used car manager pressured me to drive the car home, with the knocking, on a 9.5 hr drive to "get it fixed at my local dealership". He said if I had any problem at the local Infiniti dealership he would call them and take care of it.3/8 I flew back to Tampa to retrieve the vehicle. On the ride home, I the transmission lagged and jolted. I immediately called *****, my salesperson. He never responded.3/17 The transmission seemed to slip, made a loud noise and began to kill. I pulled onto the shoulder and called Infiniti Road Assistance because the car I purchased was sold as *** certified. Roadside Assistance had no record of the car and I paid $185 for a tow after being stranded for over 3 hours in a car that was in my possession for approximately one week. I called *****, my salesperson and sent a picture of the car on a tow truck and complaints:1. leaking sunroof 2. leaking glove box 3. transmission failing 4. ant infestation I have yet to hear from *****.3/18 I repeatedly called the dealership and left several messages with no reply for two months. My newly purchased alleged *** vehicle is sitting at a local dealer and they too are ignored by the Tampa Dealership. They are awaiting corrections on "paperwork" errors on the *** warranty. Call are ignored at the dealership, the same treatment the Infiniti Corporate rep received when she called on my behalf.GM Financial suggested I request a loan buy back and that is my demand, rental car fees and credit reporting change. Thanks for your help!

  Business response

  06/14/2024

  Thank you for the opportunity to respond to this complaint. Were currently working with Infiniti *** to resolve the issue with Mr. ****** certified pre-owned contract, and also a resolution for the repairs. Thank you again for the opportunity to respond. ***************************, General Manager, Infiniti of Tampa 

  Customer response

  07/09/2024

   
  Complaint: 21772246
  
  I am rejecting this response because:

  I did not receive the email with Infiniti of Tampas response. I have not heard from since I purchased the car on March 2nd. *********************, my local Infiniti, where the car is now told me that they have been in communication with them and they expressed that would buy the car back. The car had problems immediately after I left the lot and I returned it the next morning. The car broke down on me shortly after I made it home to ***********. ********************* is telling me it needs about $7,000 worth of repairs. So, yes I would like to reopen the compliant. Thank you for your assistance. 
  
  Sincerely,
  
  Jourdan Bercy

  Business response

  07/19/2024

  Good afternoon, Thank you for the opportunity to respond. ****************** legal representative, and our legal team are negotiating a resolution. Thank you, ***************************, General Manager, Infiniti of Tampa. 

• Initial Complaint

  04/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2019 Infiniti Q50 RWD preowned in 2022 from a company named EvoMotors here locally in Tampa and it was sold to me under the understanding that I would have the factory warranty with my purchase which gave me a peace of mind as if anything happened with this car that I would be taken care of under the powertrain warranty. I bought the car with ****** miles on it and I just now have approached ****** exactly and I had an engine failure on 3-4-2024. I had it towed to the dealership the next day on 3-5-2024 and I never received a call back from them, I had to stop by the dealership in my company vechicle on 4-3-204 as I was working and ask what's going on. The service advisor *************************** started telling me that it wasn't covered by warranty, he lied to me and told me the car didn't have any coolant in it but I just purchased a brand new gallon of antifreeze from Autozone on 3/25/204 and used a 1/4 of the jug to top off the coolant bottle. ****** told me that he did everything he could etc but the previous owner wasn't keeping up with the oil changes and it created engine sludge which overtime caused the bearings in the engine to fail. I contacted the actual Infiniti ************* ************ and also filed a case but am waiting for a call back at the moment. The dealership has also been leaving my car outside in the parking lot overnight by itself and not put away inside or secured by the other vehicles. I feel like if this car has a warranty I should not be punished for someone else's neglect as the car was a lease from a dealership before it was purchased by me and I feel like this company should honor the warranty and fix my car and not try to charge me $18,374.24 to fix. If I was the original owner of the car I could understand but I keep up with maintenance and I would always stop by and get oil changes or go somewhere and have it done. I feel like they should honor the warranty for me.

  Business response

  04/23/2024

  Good morning, 

  Thank you for the opportunity to respond to this complaint. It is our goal to assist every guest with the upmost customer service. We asked the manufacturer to cover ********************** engine repair through the current warranty. However, the manufacturer has declined this warranty claim. We have asked the guest to request that the selling dealer participate in the vehicle repair. We are also exploring customer pay options to replace the engine. Thank you again for the opportunity to respond to this complaint.

  ***************************

  General Manager

  Infiniti of Tampa

  Customer response

  04/23/2024

   
  Complaint: 21533794
  
  I am rejecting this response because:

   My wife has called & left a voicemail  message on the GMs  personal cell phone to try to resolve this matter and has also called the company phone number and left a message with a staff member to try to get a hold of ***** and he has not responded nor returned any phone calls back to us. We would like a phone call back so we can discuss how to proceed with getting our car fixed. We are even willing to go used motor with turbos and have the dealership cover the repairs which we have disclosed to the dealership and still no calls back from *****.
  
  Sincerely,
  
  ***************************

  Business response

  04/25/2024

  Thank you for the opportunity to respond to this complaint. It is the goal of Infiniti of Tampa to provide the best customer experience while upholding the integrity of the brand. We have addressed the issue with Infiniti *************, and the manufacturer has declined our request to cover this repair under warranty. It is our recommendation ****************** address this issue with the selling dealer, EVO Motors. Infiniti of Tampa is also open to look at options with ****************** in regard to trading his vehicle in the current condition. Thank you again for the opportunity to respond to this complaint. ***************************, General Manager, Infiniti of Tampa. 

  Customer response

  04/25/2024

   
  Complaint: 21533794
  
  I am rejecting this response because:
  
  I dont believe that this is my fault nor responsibility and ********** has stated that this should be covered under the manufacturer warranty period!
  Sincerely,
  
  ***************************

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Sunday, 2/18/24 we test drove and RS5 & decided to buy it along with an extended warranty & finish protection. We could not leave with the car as it needed tires and the intake inspection from the dealership. We were told the car would be ready 2/20/24. When we got there & saw the car my husband pointed out that the exterior coating was put on extremely poorly. There are chunks of the coating on the car, swirls all in the ************ is rough from an improper installation. My husband noticed the car had been driven 8 miles since he left the car on Sunday, the front left tire sensor now said low tire pressure, & then from the dealership to i275 the transmission was overheating and would not get up to full *****. Max ***** was 20 mph. We turned around, brought the car back to the lot and parked it by service and did a night drop for the keys as the dealership was closed by this point. 2/21/24, the day after we left the car, we were unable to get any answers from anyone at infiniti until close to 2:00PM. The *** *****, said the car had a Valve Body code being thrown and that they were taking it to the Audi dealership for repairs. I asked which one and he was not sure if Audi of Tampa or ******************. I then called both of those dealership service centers and was told neither had my car. I called ***** back and was informed he would not speak to me over the phone and all communication needed to be done via email. I emailed him asking where my car was. ***** then told me Audi of Tampa refused to accept the car. I included Audi of Tampa in my emails with ***** and they deny ever refusing the car and are more than willing to take the car and do the work. We don't even know if the place they took the car is licensed or will void the warranty we paid for by them touching the car! Infiniti will not respond to us or tell us where our car is located!

  Business response

  02/26/2024

  Thank you for the opportunity to respond to this complaint. The Soetidjo family has agreed to the following resolution: 

  "A refund of any amounts paid related to the vehicle would be an acceptable resolution. Please note that the registration, tag, and a phone mount are still in the car and would need to be returned."

  Thank you again for the opportunity to respond to this complaint. 

  ***************************, General Manager, Infiniti of Tampa

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We recently purchased a 2021 certified pre-owned QX80 to replace our 2019 QX80 that was totaled in a car accident due to no fault of ours. We had not owned the previous car for even 2 years. We were also left with no trade-in and no down payment due to the unexpected accident. All of this was explained to our sales rep to express our dilemma. We also mentioned Id been without a car for a month due to the long process. THERE WAS NEVER A MENTION OF A DOWN PAYMENT. We finally sign the paperwork and fees discussed were pointed out. We signed thinking that we had observed all costs. We return after the weekend to present our check from the bank and we were given the keys.Then, a few days later, we get a call and are told that we still owe money for the purchase and we have no idea of what theyre talking about. Thats when it was pointed out to us that we signed with a cash down payment of $1750 that was never discussed and we couldnt pay because of the untimeliness of the accident. The financier and the manager both admitted fault, but still wanted their payment. They did finally decide to take off $750 and we begrudgingly paid the $1000 just to make the headache go away. Needless to say the experience exacerbated what we were already going through of unexpectedly losing our car, dealing with insurance, being without a car and now this. It makes me wonder if this is a deceitful practice on their part. We definitely learned our ****** to slow down and look carefully at every line, but I also feel taken advantage of. They definitely do not care for their customer and are just out to make a buck. I will also say I should have listened to my gut when the customer service was not up to par. When things were pointed out that could possibly be cleaned up, the excuse of it may make it worse was always given. They didnt even detail my car before they gave it to me. I had to detail it myself when I got home. PLEASE BEWARE OF DOING BUSINESS WITH THEM. I will NEVER go again.

  Business response

  02/20/2024

  Good afternoon,

  Thanks for the opportunity to respond to your review. We apologize for the inconvenience, and frustration you experienced during your recent interaction with our sales team. We understand that your time is valuable, and we regret negative experience you had. Our goal is to provide a personalized and efficient shopping experience that aligns with your needs and budget, and we apologize for falling short of this standard in your case. Any down payments collected, and paid toward the car will reduce the amount of interest paid by you to your lender. We also hope to have the opportunity to offer a free full detail for your vehicle on the next service with us. Thank you again for the opportunity to respond to your review. 

  Kindly, 

  ***************************

  General Manager

  Infiniti of Tampa

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a QX80 2020 from this dealership.. in january 2021. after two days the transmission went out and we had to wait two months for a transmission my wife and I decided to buy over ten thousand dollars in warranties on this truck because we felt we couldnt trust the dealership. Moving forward. We decided to trade the vehicle in. To upgrade to another vehicle we went to a complete different dealership and we went to the sales manager ********************** and ******** our past salesman and to **** the other salesmanager and the finance manager ***** to cancel all our warranties the refund was over ***** 00 but after knowing these people like I do. I kept asking and returning to the dealership because the warranty companies told me and my wife while the sales manager was on the phone their accounting **** had not even started the process and after days of going back and forth and asking for help nothing still haven't been done. And this is after almost four weeks. The sales manager ********************** told me today january 24th **** that someone he had lost the paperwork and that he don't know why but the cancelations had not been submitted or the process started to send to the warranty companies. They never call back or answer phones. I will be retaining a law firm. To settle this as soon as possible and *** them as well.

  Business response

  02/13/2024

  Good morning, 

  Thank you for the opportunity to respond to this complaint. All cancellation documents have been completed, and sent to the warranty companies for process. Please allow six to eight weeks for the cancellation. Thank you, ***************************, General Manager, Infiniti of Tampa. 

• Initial Complaint

  01/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an 2023 Infinit QX80. First car wash the bumper spacer plate came off and was lost. This is a 200 dollar part to replace. It comes unpainted, so add another ****** dollars to replacement cost. This seems like a defect in the bumper design. I am disappointed it was not replaced. I am also disappointed the replacement part comes unpainted - I own a basic white car

  Business response

  02/13/2024

  Good morning,

  Thank you for the opportunity to respond to this complaint. Infiniti is currently updating the design of the QX80, and we should have a new model by end of year. Thank you again for the opportunity to respond. ***************************, General Manager, Infiniti of Tampa. 

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  bought a car 10/31. Missing spare key was not disclosed, rips on the back of captains chairs, dent on vehicle, and chips on the paint. They were so eager to earn my business they added to the contract they would fix all of the cosmetic repairs and make a new key. Big mistake. brought it in for contractually obligated repairs after calling daily for 3 weeks. dropped it off on 11/21. I picked up my car on 11/27 because no rental was given to me and I was told it was ready only a 1/3rd of the problem is fixed. The incompetence is unfathomable. So I'm told bring it back, they'll let me know if I can get a rental. 6 days later, haven't been told if I have a rental and therefore bring my car in. I have 2 kids, and already went a week without a car only for 1/3rd of the repairs to get done. But it doesn't end there. My temporary tag expires. I get pulled over. I technically can't even drive my own freaking car there. Bought the car on 10/31. Because that's how unorganized they are. It is December 2nd, and it expired on 11/29. It is so incredibly disheartening what should've been an exciting and rewarding experience has turned into a complete nightmare. Don't trust infinity of Tampa, they will jump through hoops for you to sign on the dotted line and get your business but once it's done, you will be ghosted, gaslighted, and just completely made out to be a fool for having trusted them with your business in the very first place.

  Business response

  12/11/2023

  Thank you for the opportunity to respond to this complaint. We are in the process of completed the requested repairs, and providing an additional temporary tag until the new tag comes from the ****************. Thank you again for the opportunity to respond. ***************************, General Manager, Infiniti of Tampa

  Customer response

  12/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 15, I purchased a used car from Infiniti in Tampa. I gave them a trade, and they were going to pay off my original loan. It's been over 25 days, and my original loan has not been paid off. Now I'm past due. I worked extremely hard to fix my credit in the last year, and now they are ruining it. I have made multiple attempts to get this resolved.

  Business response

  11/01/2023

  Thank you for the opportunity to respond to this complaint.

  This issue has been resolved. We consider this matter closed. 

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on June 16, 2023, I brought a 2020 QX60 Certified. The same i took the car home a senor light came on so I had to take the car back to get fixed. I was given a loner QX60. On June 27,2023 I was informed that my car was ready and to come and pick it up, Please note no one never kept me in the loop to what was going on. On July 6, 2023, I spoke with ********************* car sales Finance manger and told him that now my front bumper is not lined up correctly from where they had to take apart to get my senor to fix it. He stated let me get this one last chance to fix it if not I will look into to finding you another car. As of this date my bumper is still not fixed and the dealership has had 3 months to correct the problem and has not. I have been out of the care more than I have been in the car. I paid my first payment on the car and it was in the shop. This is their vehicle and they can't fix it. They told me before I brought the car it was not in any accidents. On 9-14-2023 the senor light came back on. ********************* scheduled meeting from 1-4 to get me out of the car him and his team did not show up for the meeting. ************************* the General Manager tried to assisted me with another car however, it was out of my budget. This is their problem and they refused to make it right. I shouldn't have to go up on my payments because they can't fix the problem. I have been in 3 loner cars and I am over it. I ask for my QX60 that i traded in and was told it had already been sold. I have brought my extended warranty as well. I am in a vehicle that not put together right. One is trying to help me they just want me to go away. I am the costumer I brought the truck off the information the dealership provided to me. They stood on their word that the vehicle is certified and passed all inspections. This has been a nightmare. This is not my first Infiniti and this is not the Infiniti Quality I know. I brought this from their dealership thinking that everything was going to fine it's not.

  Business response

  09/29/2023

  Thank you for the opportunity to respond to this complaint. We have offered many options to ****************, all of which she has declined. All lines of communication are open, and we are willing to continue to work toward a resolution. We consider this case close. Thank you, ***************************, General Manager, Infiniti of Tampa. 

  Customer response

  10/08/2023

   
  Complaint: 20666514
  
  I am rejecting this response because:  This is not a closed matter. The dealership have offered me different ideas however, they want me to go outside of my budget and put me in a financial hardship when this is their problem. I should havent to up between 80 or 90 dollars in my payment  for them to get this right. I have an investigator from Hillsborough County Consumer on the case and I have filed an complaint with Florida Highway Safety and Motor Vehicle. Please my complaint notification letter. 
  
  Sincerely,
  
  ***********************

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