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            Business ProfileFlyus Marketing, LLC

            Online Travel Agency
            BBB accredited business

            Contact Information

            400 N Ashley Dr Ste 1900

            Tampa, FL 33602-4311

            Get Directions
            Visit Website
            (813) 670-2359

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            Customer Reviews

            2.16/5

            Average of 51 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            112 complaints closed in last 3 years

            9 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/30/2018

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company provides online airline, hotel, and car rental ticketing and reservation services.

            Business Details

            Location of This Business
            400 N Ashley Dr Ste 1900, Tampa, FL 33602-4311
            BBB File Opened:
            9/8/2010
            Years in Business:
            15
            Business Started:
            11/19/2009
            Business Incorporated:
            11/19/2009
            Accredited Since:
            11/30/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of ST37748 for this business, issued by Florida Department of Agriculture & Consumer Services

            These agencies may include:

            Florida Department of Agriculture & Consumer Services

            2005 Apalachee Pkwy

            Tallahassee FL 32399

            (800) 435-7352

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • 400 N Ashley Dr. Ste 1900, Tampa, FL, 33602
            Business Management
            • Mr. Mathias Friess, CEO
            • Ms. Carren Rieger, COO
            Contact Information

            Principal

            • Mr. Mathias Friess, CEO

            Customer Contact

            • Mr. Mathias Friess, CEO
            • Mrs. Jessica Sokolowski, Finance Manager
            • Ms. Carren Rieger, COO
            • Ms. Anita Mangal, Customer Relations Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need help planning a trip? How to find a good travel agent

            Customer Complaints

            112 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/18/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I purchased an airline ticket through ****** on 08APR2024. The flight was cancelled on 10APR2024 and I was not notified via email or phone call. I was not rebooked on another flight with the airline and supposedly offered a credit to use by the airline. When I went to take my trip and check in the airline let me know the original flight was cancelled and there was another offering earlier in the day. I asked them to rebook me on that flight and was told they could not as the credit they had offered had expired. The airline told me the credit had gone back to ****** as they were the third party the airline ticket was purchased from. I made several attempts to get a refund from ****** via their manage my booking portal and via telephone and never received any response. This is deceptive business practice in my opinion.
            Read More
            Read 111 More Complaints

            Customer Reviews

            51 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jack C

            08/01/2024

            FlyUS was incredibly helpful with representative *****. I experienced severe changes in my plans to travel internationally due to a dance competition's schedule change. ***** was able to help guide me through my best options and I look forward to hearing from her soon on what we can do to help remedy this. Thank you, *****!

            Flyus Marketing, LLC Response

            08/02/2024

            Dear Customer,

            We're delighted that you chose Flyus.com for your booking needs. We appreciate your business and feedback. Should you require any further assistance or have any inquiries, please feel free to contact us anytime.

             

            Thank you once again, and safe travels!

            Read 50 More Customer Reviews

            Local BBB

            BBB of West Florida

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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