Customer ReviewsforGreenberg Dental & Orthodontics, PA

They don't care about patients...My mother went in to get a crown treatment done after her root canal treatment recently. She was originally quoted that her insurance would cover some of the cost.ONLY almost a week later, my Mother goes in for her first appointment, and AFTER she pays, she is told that the insurance will NOT cover; although the money should return quickly.I call the office to further understand how something like this can happen. I end up speaking with the office manager. I ask why is it that she was originally quoted that the insurance would cover and now it does not - NOT why she will not be covered but HOW she was incorrectly quoted.Immediately, she attempted to brush off any accountability and said the error on the quote was due to the endodontist who conducted the root canal. That is wrong, since the crown treatment plan invoice was written by THIS office. She then says I don't know who wrote it. Dodging responsibility once more, I tell them it has YOUR general dentist name on it.She finally at that point, with no sincerity, admits they made the mistake and takes the blame for it - barely. And I quote "I guess". Atrocious.They did not care whatsoever about the fact that they wasted our time and money. My Mom has to take time off work (unpaid), for them to tell us, whoops ************* we have to spend more time on top of the time they made us waste for no good reason looking somewhere else, while my Mom has a hole in her mouth, when this could have been taken care of already.I wouldn't be writing this, if they were more sincere and took accountability right away. I work for *************** at one of the largest Hospital in *******. I know exactly how customer service should be handled and THIS is unacceptable.-09/10/2024

We are sorry to hear about your negative experience in one of our dental offices. We strive to offer the very best experience to all of our patients. Please contact our customer service department at ************** so we can further discuss this. Thank you.

My husband went to this location for a partial front tooth plate. In less than a year it broke. He returned to Greenberg Dental and they said that since it had been less than a year, they would replace it. They took impressions and said it would be approximately 2 weeks for the appliance to be made. After a month, my husband went in and then the story changed. Now they said they would be sending him to a new Dentist for a "Fresh Start." They promised to call with the name of the new Dentist. They never called. When my husband checked again, the story changed. Now Corporate said they would rather refund his money and he could find another Dentist. They promised the check and then said the check had been mailed out. After a week, the check had not arrived. He checked again and the story changed again. Now the check would be mailed to the office and he could come and pick it up. Today the New Doctor (they change doctors like underwear) called to say that my husband would have to return the damaged appliance in order to get the refund. What this would mean is that my husband would have to find a new Dentist, wait to get an appointment, get X-rays and impressions done and wait several weeks to get his teeth, while going without front teeth. No one should have to go without front teeth, but my husband is a Chef and deals with the public which makes it worse. This could take at least a couple of months, since getting an appointment with a new dentist can easily take a month. We are now considering legal action against them.

Please let us know the office your husband was seen at and his name. We will make sure you get your refund as promised. I do apologize for any inconvenience this may have caused you.

Thank you. The issue has been resolved. A full refund was issued.

I was referred to an Endodontist at Greenberg Dental 2702 W Hillsborough Ave, Tampa, FL 33614. When arriving I was told to have a seat, only to be waiting for the receptionist "KATHLEEN L" that was going to be a nightmare, little did I know. Kathleen never acknowledged me when I got to the desk. After asking for my license and insurance card, handing it to her in her hand, she threw it back on the counter, which is rude towards the customer. She then had me to complete another new patient form only for one of the other ladies to tell her I did have to. Next, she threw the receipt and card being used to pay for the consult on the counter. After seeing the dentist and having instructions from him to ask Kathleen about the discount given by the company seeing they were not using the insurance (for whatever reason they decided not to), Kathleen informed me "WE DON'T HAVE PAYMENT PLANS" I said to her "I am asking you about the pricing on the paper, I did not inquire about a payment plan. I am asking about what the dentist had said. Before I could finish saying this to her, she cut me off again, "Whatever 5 and 31 says". She'd said this to me as if I speak dental language, then proceeds to say again "WE DON'T HAVE PAYMENT PLANS". I asked the young lady who assisted me in the back to go ask the Dr. what he'd said so she could tell Kathleen. That young lady looked at Kathleen in fear as if she needed her permission to move. Kathleen then got up and ask the Dr herself, coming back rudely once again. I'd told Kathleen she wasn't listening and she was being rude and at that time she yelled, "YOU CAN LEAVE!" "LEAVE! YOU CAN GET OUT!". I then let her know I will be filing a complaint on her where at the time she yells and it's 'KATHLEEN L! when you do!". I politely walked out at that time. For an office to continue to employ someone like this says a lot about the place. There was no greeting to any of the patients. Dental offices can be scary just by the thought of them.

We are sorry to hear that this patient’s experience with Greenberg Dental & Orthodontics did not meet her expectations and appreciate the opportunity to provide further assistants if needed. We would like to hear more about this incident. At you convivence please contact our customer service department at 1-800-441-6440 if you would like us to further investigate. 

Thank you