Business ProfileforGreenberg Dental & Orthodontics, PA

They don't care about patients...My mother went in to get a crown treatment done after her root canal treatment recently. She was originally quoted that her insurance would cover some of the cost.ONLY almost a week later, my Mother goes in for her first appointment, and AFTER she pays, she is told that the insurance will NOT cover; although the money should return quickly.I call the office to further understand how something like this can happen. I end up speaking with the office manager. I ask why is it that she was originally quoted that the insurance would cover and now it does not - NOT why she will not be covered but HOW she was incorrectly quoted.Immediately, she attempted to brush off any accountability and said the error on the quote was due to the endodontist who conducted the root canal. That is wrong, since the crown treatment plan invoice was written by THIS office. She then says I don't know who wrote it. Dodging responsibility once more, I tell them it has YOUR general dentist name on it.She finally at that point, with no sincerity, admits they made the mistake and takes the blame for it - barely. And I quote "I guess". Atrocious.They did not care whatsoever about the fact that they wasted our time and money. My Mom has to take time off work (unpaid), for them to tell us, whoops ************* we have to spend more time on top of the time they made us waste for no good reason looking somewhere else, while my Mom has a hole in her mouth, when this could have been taken care of already.I wouldn't be writing this, if they were more sincere and took accountability right away. I work for *************** at one of the largest Hospital in *******. I know exactly how customer service should be handled and THIS is unacceptable.-09/10/2024

We are sorry to hear about your negative experience in one of our dental offices. We strive to offer the very best experience to all of our patients. Please contact our customer service department at ************** so we can further discuss this. Thank you.