ComplaintsforBuddy's Home Furnishings

• Initial Complaint

  11/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 11-07-2024 I went to Buddys Home Furnishings store # *** in Longview Tx and signed up to get some appliances. Two days later I discovered I would no longer need them and called and spoke to the store manager, the same person who helped set the account up on the 7th. She said she could void the transaction, since the items hadnt even been delivered, and the amount I put down would be reversed back onto the card I used. As of now, the app they asked me to download still shows I have an active account and I have reached out to the store and the customer service line and nobody will call me back. Im giving more than plenty days notice to cancel the account and I just know Ill still see a charge to my bank come the original due date. Store manager also entered wrong information on my account and when I pointed it out she said she would correct it but my account still shows the wrong information. The store manager was all smiles and sunshine when I was spending some money but my how her facade fades when a customer needs to cancel. Im following all the guidelines to cancel the account and they are not fulfilling their part. Why tell me youre going to do something and then have zero follow through? Extremely unprofessional behavior. I am beyond dissatisfied and very frustrated.

  Business response

  11/13/2024

  Credit card readers were down on Saturday November 9th making it impossible to do the refund. The ** there informed as soon as she could process the refund she would. By close of business they were still having issues. Monday we do not open until 9 am but as soon as the ** came in and realized they were online she processed the refund. The account had to be left in active status over the weekend or she would not have been able to process said refund that customer requested. The refund was processed and the customer was made aware that it may take 5-7 business days for the transaction to finalize on his end. 

  Customer response

  11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to add the only reason I reacted as quickly as I did is because when starting the account originally, the store manager gave an emphatic speech on how communication is key and to always let them know whats going on in case of any issues. Well, they had an issue with processing my request on time so they shouldve called me and communicated that fact to me. Practice what you preach. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hola mi nombre es ******* ***** ******* soy sobreviviente de cancer y deshabilitada soy persona mayor quiero hacer una queja formal me siento abusada discriminada por la tienda de Tampa Fl buddys home WATERs Aven necesito conversar necesito hablar como persona mayor y enferma y clienta *** tienda me odia *** tienda me han votado ya este mes termino de pagar mi 2 do televisor porque el primero lo pagu completo y al mes se fundi y este mes termino con el otro tengo hasta el 27 para hacer el ltimo pago sin embargo no Les caigo bien me maltratan de palabras la persona que trabaja ah me discrimina por negra por vieja necesito hablar con el jefe de ellos estoy desesperada

  Business response

  11/07/2024

  Thank you for being a valued customer with the *** location on **********.

  After reviewing the account it shows that there is still a small balance remaining on the account, and that might have lead to some confusion as to the ownership of the leased product. Once the final payment of the remaining balance is made the ownership of the merchandise will transfer to the name on the account and therefor will close out the agreement balance. The staff has explained the payment requirements, due dates, and lease payoff timeframes with the customer several times. At this moment the account is in good standing, but the option to close the agreement with a small balance ends on 11/27/2024. I have reviewed the payment transactions and lease agreements and find them all to be in excellent guide lines and find no example of discrimination or account abuse. In the payment history I do see some late payments which cause reinstatement fees which must be paid before the account balance can be paid on. This holds true for any account we have open in any of our locations. I can have someone from another location review the account information with the customer should she request it and I am willing to have a witness present to ensure excellent customer service. We value all of our customers and will do everything within our business model to help the customer to ownership.

  There has been times that Ms.(Mrs.) ****** has become upset during the explaining of her account information. Although we strive to keep all of our customers happy and knowledgeable about their accounts we do recognize that each individual is circumstance is different. That is why we have signed Lease agreements that outline the payment amounts, payment frequency, and customer obligations along with the obligations of Buddy's Home Furnishings. We do not want the customer to feel discriminated against at any time. That is why the Waters location has a Bi lingual manager and sales manager to ensure proper lease agreement and account explanation. The Store manager at that location has over 8 years of RTO experience. I will stay involved with this account until a resolution can be reached pertaining to the feeling of discomfort with the staff.

  We are looking forward to a quick resolution to the situation. As for the staff we will conduct an internal investigation into the matter to resolve and customer relations issues.

  For a quicker responses for customer complaints you can also call ************.

• Initial Complaint

  10/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April 2024 I ordered a Frigidaire side by side refrigerator with ice maker and water dispenser for my mother who is a quadriplegic and is on chemotherapy. I ordered this very specific type of fridge so that she could access ice and water on her own, plus be able to access food in the fridge. She cant access food in a regular fridge because the shelves are too low and it leaves her dependent on others to bring her what she needs. However, the fridge and freezer stopped cooling within the first month. A Frigidaire technician was sent out to check it, but could not fix it.Then, a loaner was given with the understanding that it would be sent out for repairs.We waited, and waited My mom was hospitalized during the summer but when she returned home, we realized how much time had passed and contacted buddys about the fridge October 2, the fridge was redelivered on or about Thursday October 21st.Within 30 minutes of delivery, the high temp alarm started sounding once again.We left it alone, thinking that the temperature just needed to cool down, but it never ****** Monday, the fridge and freezer never cooled down and the high temp alarm never stopped.Buddys came out to look at the fridge to confirm and offered yet another loaner that has neither ice maker or water dispenser. It was absolutely refused by my ********* mother has been paying for a product, with a signed contract for it, since April, but has not been able to use said product and was told that, in order to get a completely different refrigerator, that actually works, she would have to start over with a new rental contract.This feels like theft, since shes been paying for something that she hasnt had.She wants an exchange, for a Frigidaire side by side with ice maker and water dispenser that actually works, with a credit for the money that she has been paying for the one that has NEVER worked.That is what would resolve this issue.

  Business response

  10/31/2024

  We have an agreement to return this fridge, customer has decided to go another direction

  Thanks

   

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I feel as though these encounters should be handled by the manager, in this case this was an employee that reached out and it made me very uncomfortable. Almost to the point that I don't want to go in the store anymore.

  Business response

  10/28/2024

  The issue has been resolved with the customer. Customer stated they will be removing their complaint 

• Initial Complaint

  10/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My store got transferred because it got closed. My first interaction with the general manager of the news store was not pleasant. I had called the store and informed them that I was going to be out of town dealing with my husband who had Fallen sick within three weeks of this date. My boss was at my home Saturday letting my animals our. This man belittled me. I called corporate filed a complaint. They advised not to pay this and I could resume my normal payment the following week. So I was prepared to pay the 120 I usually pay. No they went after 325. When my card declined they went after any card that had ever been used. I returned the merchandise. They still are taking mo ey out of my account after that. The manager threatened me with lied which I have in text. I have asked them not to contact me any further. They are horrible.

  Business response

  10/25/2024

  Customer received new living room set, she wanted to return damaged Merchandise.  Dog chewed up the top corner of the couch and has a rip in the back. Was returned covered in dog hair and debris.  Merchandise cannot be returned in its current state to re-rent.  The agreement states that the customer is responsible for intentional or excessive damage beyond ordinary wear and tear. The Regional and General Manager informed the customer she will have to continue to pay. 

  Customer response

  10/25/2024

   
  Complaint: 22459449
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  10/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My local store closed recently and my account moved to a bigger city near me. I had a payment due a week ago that was $290. I paid $200 and was going to take some of the items back as soon as I could get a day off, but today my husband called and told me they took $160 out of his personal bank. That is not my account and he is not on my buddys account. I made a payment from his account in the past and when they charged his card automatically in the past I called and told them that was a one time payment and not to take money since it was not mine. That was a year ago and the store locally said they removed it but apparently they didnt. Charging a card that is not mine is really ****** up. He is extremely angry with both me and the store. If you rent anything here, make sure you only use your own personal card because apparently they have no problem lying.

  Business response

  10/31/2024

  Please call the district manager ASAP ************.

  Thanks 

• Initial Complaint

  10/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company stole my money from me. I put $108.00 down, and never received anything. They never called me, never delivered anything to me. And when I finally went into to ask about it with my dad, the manager tried to fight my dad and me. His name is ****. After my dad checked him, he finally said the refund will be in tomorrow on my account. However he lied, to get us off the premises. It never came, he refunded $8 and my money is still stolen by this company, Why is this business still operating? Now we are seeking out an attorney to file suit for more. No person should be bullied, and disrespected and robbed of their hard earned money. Stay away from this place, it's bad bad bad bad. Every review holds substance. We will handle ***************************** very soon. Cause nobody steals from us ??????? and gets away with it.

  Business response

  10/17/2024

  **************** has been refunded all his monies to his card. Thanks

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My disabled mother rented a washer, dryer and recliner from the ********** store #*** location.she did everything from the phone because she can't walk good and other health issues so Buddy's picked out the stuff and delivered ***** mother was told her payments would be under $200 a month because living on a fixed income was all she could afford to pay monthly.well 3 payments for 3 months have all been for different amounts because Buddy's claims she agreed to be unrolled in auto pay which she claims she didn't agree to but that's really not the issue it's the amount being over what was agreed to and the different amounts being *********** I went to see if I could get a explanation for this and help my mom understand what was going on.but as soon as i ask to see how much she owed and the payment agreement the ****** ***** yelled from her office that she wasn't showing me anything because my name wasn't on the account.I understand customer confidentiality and that i would be happy to facetime my mother or get written permission to discuss the account.***** told me rudely that my disabled mom would have to come up there even though she didn't have to come up there to get the stuff in the first place which doesn't make sense because how is it ok to make a sell by phone but not tell her anything about the account now if not in person i again tried to explain that i was just wanting to see the agreement via my moms request she th cussed and yelled at me saying was i a big boy or a little mommas boy again yelling from another room not even having the respect to come to the counter to speak about the situation she then agreed to send my mom a receipt to her email but when my mom called her after I left sh refused that as well again saying she would have to come up there somehow and walk in and get it knowing she can't walk I ask for a corrupt number or person i could talk to and she refused to give me that as well she has discriminated disabled clients and lied about money

  Business response

  10/07/2024

  Called number.  No answer.  Left message.  After reviewing account, the monthly payment is below $200 before tax and associated fees.

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The issue in connection is with regard to the rent-to-own agreement for several items from the ************* location in ******* and the complaint is written here due to the fact that such location does NOT have its own BBB profile. There happens to be an ongoing issue of the store unlawfully charging my cards for the bills due and my bank keeps blocking the attempts because I do pay the payments on the portal from the company. It is not my fault that ***** and his workers do NOT review the payments received on the portal. They have caused my credit union to block multiple debit cards due to the unauthorized use. Now, the store is threatening me to take back the property and I am steadfast agitated by this as the furniture is for my dad of whom just got home from rehab following an amputation below the right knee. The threats and falsities within the text messages is just unnerving with the store saying that when they take the matter to Court, they will state that I have attempted to sell the merchandise, which, by the way, is a total falsity and that is something that cannot be continued. I want them to cease the threats and operate a lawful business respecting clientele.

  Business response

  10/01/2024

  It was great to speak with the customer today. Our banks did not seem to play nice regarding the charge backs they issued. Once the bank reversed the payments, the items became legal accounts for **********************'s. I am glad after we spoke, Buddy's could correct the due date while the banks work out the situation. We are always happy to help a customer get to ownership. Please let me know if I can be of any more help. 

  Customer response

  10/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  09/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have problem with that business because I already been paid pretty long time and I request them see how much left paid off so I can pay paid off and they keep threaten me on text message and I ask them every time I paid then they said well have to wait until pay will tell me balance left they never did and I was kinda disappointed them because they wont tell me when it is almost finish paid off the balance left they keep do same with me and even I paid late fee and total paid I did my part to ask them I need to know the total left balance so I can paid off they refused tell me so I decide go sign up online so I can see how much balance left so I can paid off they took out wont show balance the online tell me have to call them and I already did my part and I tired to tell them i need to know so I want ti pay off with tha balance that soon finish paid off they keep tell me wont tell me that where I got upset because I paid almost one year so I need to know balance they refused since I dont know how much left the balance on my online or call they refused every time I ask them when I paid there they wont said anything at all that ****** me off and I ask them card is one time they decide to put auto pay didnt ask for auto pay and they keep use my boyfriend then use another card try to get money from my card different I told them dont do that and that why I told them one time I didnt ask for auto pay and my boyfriend got mad because didnt ask for auto pay. He was help me to pay for that they took all of card which didnt save that is only one time card I told them stop use my boyfriend card just one time. That why I come in cash most if I was sick so I have to use card one time they keep doing get card auto we didnt ask for auto pay period that where I m very disappointment with them not cool with that since they refused tell me how much left the balance when I paid I ask them every time they keep doing is threatening me and keep try get card find way to pay.

  Business response

  09/30/2024

  The Customer has spoken to the General Manager at that location on 9/28/2024.  He told the customer her pay out as well as worked out a payment plan with her as she requested.  As of today 9/30/2024 The customer has not held up her end of the agreement.  I spoke with the customer on 9/27/2024.  I told her I would work on her request.  I called her back minutes later and did not get a response.  She called back looking for me Saturday in which she talked to the GM of that location where the arrangements were made.  Thanks. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩