Business ProfileforCocoa Beach Shuttle

On 7/27/2024, my elderly parents and returned to ************** on a cruise. My father who is 79 is handicap and uses a scooter, my mother is 76, and my husband is 64 and disabled due to a stroke but not handicap. I am 53. The instructions we received were when we get to the port go to a certain location and call the shuttle to let them know youre there. I did that and ******* the dispatcher told me there would be a shuttle to pick us up in 20 minutes and the driver was ****. After ***** minutes I called back and talked to ******* and asked her where the shuttle was. Its hot, theres no where for us to go. My parents are old. She became angry with me and said she didnt how long and the driver was ***** and its taking a long time because we need a trailer because we have a scooter. I said to her when I made the reservation everyone said not a problem. She said its not a problem you just have to wait. Their website says theyre available for pickup anytime. Then the driver **** shows up with an empty van. She tells us she was there to pick up 3 people but not us. The 3 people werent there so **** calls ******* and ******* tells her to leave and **** tells us she has to go to the airport. About 30 minutes later **** shows up again with an empty van and is there to pick up the 3 people but was told by ******* Dont pick up those 4 people. We had been waiting for 1 1/2 hours outside in 90 degree weather. The driver ****, did take us against the orders from ******* and clearly she had room in her van for us. We were discriminated against, treated unfairly and they falsely advertise their services.