ComplaintsforBroward Motorsports of Palm Beach, LLC

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a Segway *** from Broward Motorsports in ******************************** in January 2024. They wanted to sell us a service contract but we declined. They sold us a gap insurance policy stating that the gap will pay the difference of the value to the amount owed on the financing, which was misleading. 6 months into owning it, it stopped charging, which should be covered **** the warranty. I contacted Broward Motorsports of West Palm Beach. I was told that they do not service Segways because they do not have the software that I would have to take it to Broward Motorsports in Ft. Lauderdale because they do. I called Broward Motorsports in Ft. Lauderdale and was told that a service **** would be calling me back in a little bit. All day I never got a call back, so on my way home I called them again. The person said that although we sell them he didn't think they serviced them any longer. He said he would have to ask the service manager and said he would be calling me back in 5 mins. 3 weeks later I have not been contacted back from them. I contacted Segway Powersports of the issue I'm having with the *** and with Broward Motorsports. Segway contacted Broward Motorsports in Ft. Lauderdale and was floored when he was told that although they sell Segway ***s they do not service them. If I had been informed that the dealership Broward Motorsports was not going to service it although they were selling service contracts I would have left that dealership Broward Motorsports immediately without purchasing.

  Business response

  09/04/2024

  We have reached out to Mr.****** in regards to servicing and resolving his Segway SxS issues.  We have also reached out Segway to work in conjunction with them to help expedite parts that may be needed to repair Mr. ****** unit.  We look forward to continuing to work and earn Mr. ****** business both currently and in the future.  

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/9/23 I purchased a ****** model FX1800FYB and a double trailer. from Broward Motorsports of Palm Beach. I loaded another watercraft and fueled them up. I cannot drive them because the tires rub. I cannot unload them as they are fueled up. Broward MS will not do anything to help. They tell me to find a Continental trailer dealer. Will not loan me a dolly to remove the watercrafts to get the trailer back to them. They told me it was my problem, not theirs. I paid $25,000 and I cannot use them. Today, I called again, and was told not their problem, I said I bought from them. They hung up on me.

  Business response

  01/30/2024

  To Whom It May ****************************** have questioned all personnel that were involved in the sale of the WaveRunner and trailer to *******************  Unfortunately, this is the first time anyone in management has heard of this complaint. 

  We will be reaching out to the customer within the hour to try and assist/solve their issue.  

  Customer response

  02/01/2024

  I did receive a response. Thank you. They said they are going to come and pick it up and resolve the issue. I guess I will have to wait and see and trust them. Hopefully things go well thank you I would like the option of leaving this open for a few more days to see if they do resolve it. 

• Initial Complaint

  01/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had an attempted theft on my 2022 ***** ADV 150cc so ***** told me to find shop that could fix my bike. Unfortunately I took my bike to these thieves. Only thing this fraudulent company did to my ***** was absolutely nothing. Scammed me from day one. I will never do business with this worthless company again.

  Business response

  01/29/2024

  Hello.  ************************ brought ** his ***** ADV150 and asked us to perform a theft recovery / damage estimate for an insurance claim he had filed.  He informed our Service Advisor that his ***** was stolen, and he needed a thorough estimate since his insurance company would be paying for the repairs.  On 1/13/2024, we notified the customer that the repair estimate was ready, and he asked us to email the insurance company.  We did so at 2:32pm on 1/13/2024.  On 1/18/2024, the Service Advisor spoke with the customer and the customer stated the insurance company is sending us a check and he verbally authorized the repairs.  After 5 days, passed and we did not receive the check to make the repairs, the Service Advisor reached out to ************************ as well as the insurance adjuster.  When ************************ heard this, he said he was coming in to pick up his ***** and advised us to cancel all work.  On 1/24/2024, we heard from the insurance adjuster, stating that they were not paying for any repairs.  On 1/24/2024, ************************ came in, paid for the thorough estimate he requested on 1/10/2024 and picked up his scooter.  He was very rude and argumentative with the staff, was using foul language and acting erratic. 

  ************************ was charged 2 hours of labor for the complete and thorough estimate.  All panels to the scooter were removed, the frame was inspected as well as all vital components.  The scooter was also checked for drivability issues in addition to notating all cosmetic damages.  Upon finding many damaged pieces that were in need of repair, the technician looked up all required parts and corresponding part numbers to make the necessary repairs as well as pricing out all required labor for these repairs.  Even though ************************ was charged for 2 hours of labor ($149 per hour at our shop), ************** actually spent more time than what was charged and purposefully did not ask for more time to diagnose the issues / look up -parts, prepare a proper estimate, as ************** was trying to help out a customer and not nickel and dime him.  

  We wish ************************ well and hope he can find another shop that he wishes to work with in the future.  He is not welcome here any longer.  

   
  

  Customer response

  02/01/2024

   
  Complaint: 21208129
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

  Customer response

  02/01/2024

  Broward motorsports of Wpb is scamming customers out of there hard earned money. 

  Buyers beware. 

  Riva motorsports is the a store you can trust. 

  As I stated before. I will never get ripped off at Broward motorsports again. 

  I'd rather give my last dollar to a reputable dealership. 

   

  Business response

  02/02/2024

  Our statements are based 100% upon facts, not emotions. 

   

  As previously stated, at this point and going forward, we hope ************************ is able to work with any other dealership other than ours.  We will no longer assist him in any way.  Using foul language towards our employees is not tolerated.

  ************************ received what he paid for.  Please see our previous response which was detailed with dates and facts.  We have done nothing wrong at all.

   

  Thank you for your time.

  Customer response

  02/02/2024

   
  Complaint: 21208129
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

  Customer response

  02/06/2024

  This company robbed me and there is nothing you can do?

• Initial Complaint

  07/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a new 2022 Can Am Spyder from Broward Motorsports of Palm Beach on 1/31/23. To date this machine has been in the shop longer than I have enjoyed it. The dates in the shop are as follows: First time in the shop 3/30/23, out of the shop 5/20/23, back in the shop on 6/5/23 and is currently still in the shop as I fille this complaint. The issue reported to me from the service manager was "porous holes in the engine molding that causes engine oil to leak through onto the exhaust once the unit heats up". The lack of communication is mind-blowing, especially when you have a 3x returning customer and this is how I'm treated!Resolution: I'm looking to have my full base credited to me of 23K for another unit/ my slate wiped clean so, I can start as a new customer walking in the door. I will still do business with them, just not moving forward with this current situation. My fear is this unit won't be repaired properly (with this patch work) and it will catch fire while I'm riding.

  Business response

  07/05/2023

  Our Service Manager, ***, is working with the manufacturer, BRP Can-Am and ************** towards a final resolution on this warranty claim.

  *** asked the manufacturer for a replacement engine back in early April.   The manufacturer, BRP Can-Am, has had us attempt several repairs to the original motor that **************' motorcycle was equipped with.

  As of this response to **************' complaint, BRP Can-Am has not given final authorization for a motor replacement.  It is under review by a Senior Technical Manager at BRP Can-Am.  We have stressed to the manufacturer every step of the way that ************** should be given a replacement (brand-new) factory motor.  We are still in that stance and have not deviated.
  

  ************** is a wonderful customer, and we are happy to fight on his behalf.  When ************** chooses his next ride, we will do everything that is in our control to provide him with excellent service and tremendous discounted pricing to show him our appreciation for his patience, loyalty and understanding.

   

  Customer response

  07/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and at this time, would like to take the business up on their offer. (Tremendous Discount) Once the unit is repaired, I would love to work with them on a trade.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I want to detail my buying experience from the company. A month ago my neighbor and I purchased a 23 Rxtx Seadoo. $24,0000. It was delivered all scratched up and no gas. We worked through those problems. Then we decided to go for a 2022 and get the discount and the better interest rate. ****** the salesman only had 2023 models but no discount and higher financing. So we decided to call another Seadoo retailer that was willing to discount and give better financing, but was somewhat of a hassle to get delivered to where I'm at in *******. ****** and his Sales mngr started calling me and my neighbor for the last month trying to get the business back. Today i go to do paperwork and get delivery only to find out all the same models are all scratched up. We've wasted all this time that i just want my deposit back. Don't deal with these guys!!!!!!!!!!!!!!!!!!!!!!!! They call you when there ready, they won't help you with bringing the paperwork to sign, they just want to keep saving a bad deal. DO NOT DEAL WITH THIS PLACE!!!!

  Business response

  05/22/2023

  Unfortunately, we cannot deliver finance paperwork and sales contracts off of the dealership premises.  All paperwork does need to be done at the store's location.  After that occurs, we are more than happy to assist with delivery.  In this instance, a refund check has been cut and is in the mail.  We do apologize for any inconvenience and for not being able to meet the customer's wishes.  Thank you.

  Customer response

  05/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference, upon speaking to the general manager, ******** accept his actions to retract my complaint.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 16, 2022, I went to buy a new golfcart from Broward Motor Sport. I was around 5:30pm. I paid the full price of the golfcart but didn't get a chance to do the walk around the golfcart until after all the papers were signed. My sale rep to me to the golfcart and then we did the walk around. I noticed that the unit was missing hardware to the windshield and that the rail was scarped down the metal. I show these items to the sale rep. I took them a while too finally to say that they would repair the item. They also said to take the golfcart home and bring it back Monday for the repairs. I took the golfcart home which is about a 1/4 mile from the dealership. When I got home, I notices the unit had 50% battery left. I put the unit to charge. The next day I took my son for a ride. The unit start a 98% battery and not even a block later the unit was down to 88% and also turned off. I texted my sale rep and explained what was going on. He called me and the first thing out of his mouth was we don't accept refund. He also said that they could pick up the unit and see what was going on with it. I said the fine, but he didn't know when this would be possible. Around 11:30 I texted him to get an update but got no response. I took the unit back to the dealer and from my house to the deal is a 1/4 mile and the battery went from 88% to 68%. I took the sale rep for a ride to show him was as going on. He said the this is normal and that nothing was wrong with the unit. I asked to get the unit exchange with another unit. I got we can't do that. I asked him, but you can sell a unit that doesn't work like intended. If you are buying a new unit, it should run like a new unit and not be missing hardware and paint. He also said that I drove it 10 miles which is not possible since I only live a 1/4 mile away and it was rain hard. I asked him to get the keys to the other unit that he had on the parking lot so that we can prove that all the other unit would have same mileage.

  Business response

  07/20/2022

  We are working through the problems with the cart the customer originally picked out and swapping it out for a different cart.  ****************** is happy with the outcome that was mutually agreed upon.

• Initial Complaint

  06/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my $3,000 generator in for repair to Browser Motorsports on Jan 26th. It was under warranty at the time. It was making a loud humming noise but it worked fine. ****** paid BM to repair my generator. After three months, BM called me to tell me it was repaired and to pick it up. When I got there I was informed by the manager that it ran but was still making the loud humming noise. I refused to accept the generator because the problem was not fixed. I called ****** to find out how to proceed and was told that they were not allowed to discuss the issue with me because they paid BM so they need to speak with them. I went back to BM and asked the manager *** to please call ******. He said he would and that he would call me in a few days. It has been three weeks and ****** says the only time BM called them was in order to get paid by them months ago. I went back to BM today because *** never called me. He was unavailable. Every time I go in I am told that the generator is repaired and they are surprised that I haven't picked it up yet. Every time I explain that it is in the same condition as when I dropped it off four months ago. If they are unable to fix it, I want the money that ****** paid them so I can bring it to a different shop. It is no longer under warranty. It is just sitting there unrepaired and no one returns my calls or has any interest in resolving this problem.

  Business response

  06/06/2022

  Tell us why here... 

   

  It is true, the generator has issues. However, Broward Motorsports has worked on this generator, for free at his point.  Broward Motorsports has paid for all inspections, teardowns and replacement parts to date.  In no way has ****** (the manufacturer), paid for or supplemented any money for these services performed to this point.  Therefore, since we have not been paid by ******, there is no money to be reimbursed to the customer.  

  As for repairing this unit, it has been an ongoing struggle in regard to not only payment, but guidance from ******.  They have only one Service Tech, who is responding to all current ****** Power Equipment cases nationwide.
  

  As of 06/06/2022, Service Manager ***********************, has had a face-to-face conversation with *********************.  At this meeting, *** supplied **** with his personal cell phone number to contact him after **** reaches out to ******'s customer care support.  *** stressed to him that we would do anything we can possibly do to continue assisting him in the repair of his generator.  We definitely need assistance from ****** at this point. 

  Broward Motorsports has been and will continue to help repair this customers generator, but we are held up by the lack of help from the manufacturer. 

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