Business ProfileforAce Home Remodeling Inc.

I will open this review by saying, I wish I'd done better due diligence on Ace, had I done so, I never would have hired them, so partially my fault for having a bad experience. I'm giving Ace Home Remodeling two stars instead of one because although the job was late and over budget in the end, I have an acceptable finished product. My three concerns: 1. Upon signing my contract with Ace we were directed to make a check out to Crash Crew LLC "for permits". When my permits were issued, I learned that a person I'd never met held the notice of commencement on my project, not Ace Home Remodeling. 2. On at least two occasions, the owner of Ace Remodeling informed us that her project manager was not cut out for remodeling work and was used to doing new construction. Everything I've been taught in business is to not bad mouth my employees to their clients. Needless to say, we were very unhappy with the project manager (failed to communicate to us, trades would show up at all hours of the day and evening unannounced, numerous errors made, low quality, etc) and so we asked that he be removed from our project. While this was initially agreed to towards the end, the owner brought him to our home on a Sunday morning, (we'd explicitly stated the project manager was not welcome at our job site) and were told - my business, my rules - IN OUR OWN HOME. 3. Work quality and re-work. Numerous measurement errors, causing the electrical and plumbing to have to be moved two and three times. Drywall seams meeting with no stud behind causing drywall cracking, walls built out of square and plumb. Shower pan failed inspection twice due to slope issues. Spot repairs to floor leveling causing uneven floors. No dimensioned drawings, and even then, when we together made site drawings, there were still multiple questions raised about the same topic. As I said, while many of these issues eventually got resolved, the amount of involvement from us as home owners was unacceptable.