ComplaintsforProFormance Roofing

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had them place a new roof back in July/August last year. Part of it fell and I can get in contact with anybody on the number which was given to me for warranty. Please HELP!!NEIMAR ************

  Business response

  10/03/2024

  Sorry to hear you cannot get a hold of anyone.  I am not sure what number you have but I will have our warranty team call you in the morning to get this resolved.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have called multiple times for an Estimate and no response . I received an estimate several months ago and liked ***** and your organization. I can now proceed and would like an update In the estimate and the time frame the roof can be replaced. I have called daily for three weeks and no response. I have sent several inquiries thru websites and still nothing. I see your signs lots of places but dont know if youre still in business. Cash to burn and no help at all. Company discriminates against me because I am an elderly disabled woman of color.

  Business response

  07/09/2024

  Our company does not do residential installations anymore.  Please find another company to handle your request.  We only service new construction builders.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired ProFormance Roofing to replace my existing barrel tile roof with a flat tile roof at the agreed upon price of $55,000. They hired subcontractors to complete job who did a substandard unacceptable job. They returned x3 to try to repair but failed. I hired a professional licensed in ********** home inspector to do roof inspection. He documented many still existing deficiencies. A ProFormance Roofing employee returned x 2. He put caulking where the inspector found there was drip edge lacking in areas where it should be. Changed out the insufficient vents and sprayed Styrofoam into the areas so animals. Did not address other reported issues. Tred reaching to Local General manager with pictures of the rotted wood pictures they wanted as their employee stated even though issue was noted in inspection report if there were no pictures they do not have to repair. The photos also show an area where daylight can clearly be seen coming through this brand new roof. I have also been documenting this ongoing disaster with the licensing department every step of the way. Now they sent me a new final invoice last week of an increased amount to include materials necessary to try to remedy their problems/ deficiencies. Also, not following any precautions for protecting my property they are aware the have damaged AC unit, cracked driveway papers and other misc damage. I have yet to get new aerial photos since last attempt at repairs due to winds to note current status of tiles as per lifting ang cracking. This is a brand new roof and appears as a botched up disaster. It still has problematic areas. As I was writing the general manager wrote denying any further issues and claiming their private inspector passed the roof? Honestly do not know what to do at this point. Someone suggested trying here before contacting an Attorney so I am hoping for some sensible resolution.

  Business response

  05/14/2024

  Our team has reached out to coordinate required repairs.  We will ensure the roof is complete to satisfaction.  

  Customer response

  05/22/2024

   
  Complaint: 21640071
  
  I am rejecting this response because: Yes they came to speak to me 05/15 due to this complaint but it ended there. No follow up since. 
  
  Sincerely,
  
  *************************************

  Business response

  05/23/2024

  Customer has been contacted with a date for repairs

  Customer response

  06/10/2024

  The Regional manager did send someone out to follow up with another deficiency found on the Independent inspection report.  However, the issues are not completely resolved. Once again ********, the Regional Manager, and I had what I  believed to be an Honest and Fair discussion about what actions needed to be taken to make this roofing disaster of many months relatively settled on both parties parts.Once again all I received is a final statement in my email proving that once again I was given a make me happy and stupid  line of bull and struggling with the decision of contacting an Attorney. 

  Customer response

  06/25/2024

  The Regional manager did send someone out to follow up with another deficiency found on the Independent inspection report.  However, the issues are not completely resolved. Once again ********, the Regional Manager, and I had what I  believed to be an Honest and Fair discussion about what actions needed to be taken to make this roofing disaster of many months relatively settled on both parties parts.Once again all I received is a final statement in my email proving that once again I was given a make me happy and stupid  line of bull and struggling with the decision of contacting an Attorney. 

  Business response

  06/25/2024

  Client has been contacted throughout the process and has been advised on dates for additional repairs requested.  Work is in progress.

  Customer response

  07/03/2024

  When there was heavy rain the new roof leaked over the garage area causing  damage to the interior.  An employee did come to address exterior issue. Just another issue is a multitude of issues with a brand new roof.  Still waiting for all outstanding issues to be addressed. 

  Customer response

  07/09/2024

   
  Complaint: 21640071
  
  I am rejecting this response because:

  When there was heavy rain the new roof leaked over the garage area causing  damage to the interior.  An employee did come to address exterior issue. Just another issue is a multitude of issues with a brand new roof.  Still waiting for all outstanding issues to be addressed. 
  
  Sincerely,
  
  *************************************

  Business response

  07/11/2024

  Work is scheduled and we are committed to making it right

• Initial Complaint

  10/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ProFormance Roofing I requested warranty repair work on September 15th 2023 from ProFormance Roofing.Initially l spoke to ******* from the warranty ***** explained the problem and was advised to send pictures of the damages for their warranty manager review and evaluate the problem which I immediately did and confirmed that ProFormance received the pictures requested.Then on September 27, 2023 DeJon the Repair warranty manager called to come by personally inspect the damages and take pictures. I agree it to.Before ***** left on September 28th stated I'll get a call from ***** from warranty department office by next week no later than October 4th to setup the repair date. Which never happened.On October 5th, 2023 l contacted ***** ounce again since ***** never called me. ***** then informed me that his repair wood person ****** was on vacation for the next two weeks and wait until ****** returned to schedule the warranty work.I agree as I have not other choice we set that l a call back DeJon October 20,2023.October 20, 2023 I contacted ***** he informed that my warranty repair work was on schedule for sometime during the day on October 23, 2023 no time was specified or given after I requested estimated time. And again that never happened as ****** never showed up either.By end of the day Oct. 23, 2023 I contacted ***** Repair Manager he claimed he couldn't reach ****** his **** repair man. I told ***** than my patience was running low he understood and stated was doing everything he can to take care of the problem. I don't believed to be a true statement as l have not heard back from DeJon again or anyone from ProFormance Roofing That's unprofessional and unacceptable business' ethics.It looks that in ProFormance they don't stand by their warranty or word to say the least.

  Business response

  10/30/2023

  Repairs were scheduled for today 10/30/2023.  Homeowner requested to be moved to 11/1/2023.  This request was approved and the repair is scheduled for 11/1/2023 as per the homeowner.

  Business response

  11/07/2023

  Work has been completed.

  Customer response

  11/12/2023

  
  Complaint: 20777043
  
  I am rejecting this response because:
  Even the repairs where made and completed on 11/01/2023.
  On the very first notable rainy day this past Saturday 11/11/2023 as shown on attachment's pics there is water leaking at the same location repairs where just made which will cause the wood to damage deteriorate again.
  I believe the repairs will have to be inspected and done again by ProFormance Roofing or their subcontractor.
  
  Sincerely,
  
  ***********************

  Customer response

  11/12/2023

   
  Complaint: 20777043
  

  I am rejecting this response because:
  

  Even the repairs of the damages where made and completed on 11/01/2023 by ProFormace selection date.
  

  On the very first notable rainy day this past Saturday 11/11/2023 as shown on attachment's pics there is water leaking at the same location repairs where just made which will cause the wood to damage deteriorate again.
  

  I believe these repairs will have to be inspected and redone again by ProFormance Roofing or their subcontractor to avoid further water damages.
  
  Sincerely,
  
  ***********************

  Business response

  11/13/2023

  We will review the customers concerns and report back once completed

   

  Customer response

  11/22/2023

   
  Complaint: 20777043
  
  I am rejecting this response because:

  Repairs are still incomplete there is continually water leaking at the same location repaired when raining.

  I'm also dissatisfy with the business' follow up poor communication.

  Sincerely,
  
  ***********************

  Business response

  12/07/2023

  **************** has pushed us back to resolve the issue several times.  We now have this scheduled for 12/11.  His issue will be handled.

   

  Customer response

  12/13/2023

   
  Complaint: 20777043
  
  I am rejecting this response because:

  As I am not trying to push back progress towards a positive resolution.

  ProFormance Roofing sent a person to my home a day I was NOT at home and without appointment.

  We must set a fixed date and time that we "both" agreed upon to avoid other peoples wasting their time.

  That's should be the proper procedure in my opinion.

  
  Sincerely,
  
  ***********************

  Business response

  12/26/2023

  We have resolved a time frame with the customer,  for gutter issues not ********************** related.  In the act of kindness we are trying to help resolve an issue that is not related to our roofing work.  This complaint should be marked as resolved.

   

• Initial Complaint

  10/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Proformance Roofing never fulfilled their contractual obligation to repairing our roof. They state their work is guaranteed and warrantied. They repaired a leak in the roof which had caused damage to the closet below the leak. Once they came out and repaired the leak I had the closet repaired. A few months later that same spot is leaking again in the roof. I called their company and they sent someone out to repair. Once that person got here. They said they did not have the right items to repair and would have their office call and schedule another time to come out and fix that leak. We never heard back from the company and was forced to call them back. My wife spoke with one of their employees and she stated they were not going to honor their warranty for the repair. We have tried multiple times to reach out to Proformance Roofing and been unable to reach anyone or get a return response.

  Business response

  12/21/2022

  Business Response /* (1000, 8, 2022/11/16) */ This was a repair job we did in September 2019 not a complete reroof. The job was completed properly, and the Homeowner was satisfied. Since then the homeowner has called to report several other leaks from different parts of the roof. We went out several times and advised the homeowner that these were new leaks coming from other areas of the home. Our repair warranty is for 1 year and the homeowner is also aware of this. We did however go out again in September of 2022 as a courtesy to inspect the roof for the homeowner. We found that all the valleys and walls of the roof we covered in three to four inches of leaves and pine needles. This debris is not allowing the water to flow off the roof and instead is causing it to pool. Homeowner was advised to have the roof cleared of the debris or she would continue to have issues. We have gone above and beyond to assist and have advised that the new areas of concern are not our responsibility. Consumer Response /* (3000, 10, 2022/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) We never called to report several other leaks. We called to report the same leaks this company repaired in 2019 and to have them come out and repair those leaks and the damage that was being done to the home in those leak locations. We never called this company to come out several times for new leaks. We contacted this company twice to come out and repair the work they did in 2019. The first contact was to repair their previous work in Aug of 2022 to fix a leak they repaired on the left side of the home and the second call was in Sept of 2022 to fix a repair they did on the right side of the home. There are no other leaks in our roof other than the 2 areas we hired this company to repair in 2019. We reject their statement that we are aware of a 1 year warranty. According to the signed contract we have from the company. There is no stated timeframe on their warranty guarantee for repair work done located in this signed contract. As for their false comment that the valleys and roof is covered in 3 to 4 inches of leaves and pine needles is a lie. We do not have any pine trees located on the property of our lake home. Any debris that does get on the roof is typically blown off during our windy days on the lake or during thunderstorms we get frequently during the year. Per our last phone call with this company. We believe that they do not want to resolve this due to the fact they relayed to us that they no longer perform repair work and they do not have the crews or staffing for it. Business Response /* (4000, 12, 2022/11/22) */ I want to reiterate that workmanship warranties are good for 1 year and we were called back for a repair two years after the job was completed. I may have been wrong about pine needles; however, the dead valleys of the roof are covered in leaves and other debris. I have attached several photos we took while out when we were called back to this home in August. The debris prevents water from flowing off the roof and pools in these valleys. We are willing to refund the cost of the repairs so the homeowner can find another company if this resolves their concerns. Consumer Response /* (2000, 14, 2022/12/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) If the company refunds our cost for the repair fees that would an acceptable resolution.

• Initial Complaint

  10/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Had roof replaced in Aug 2022 and paid for it. Just got a bill for an additional $502 for extra shingle tear off and 37 flash on to seal roof.

  Business response

  11/09/2022

  Business Response /* (1000, 8, 2022/10/28) */ This was a billing error on our end. We have processed a refund of $502 on 10/16/2022 and communicated this to the homeowner. Consumer Response /* (2000, 10, 2022/10/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was pleased of the outcome and Proformance roofing quick response.

• Initial Complaint

  05/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company installed our roof and punctured an A/C line (used improper nailing techniques). They took no accountability for the damage nor did they send a representative to look at the damage. We had to hire technicians to inspect the damages and all shared the same outcome. This was negligence that could have been avoided with an experienced crew that knows the basics of roofing. After several conversations, they refuse to take any accountability for the damage their crew caused nor make any attempts to resolve it. The contract states that PFR will not be held responsible for damage to AC line that are attached to the underside of the roof decking, framing or trussing. The AC line is not attached to the underside of the roof decking, framing or trussing. The installers still managed to puncture our line due to poor craftsmanship and negligence. We provided them with pictures and the contact info of the technicians that reviewed the work. The damage was caused by roofing nails placement. In fact, there are 3 nails that are actively engaged in the AC line in the same area. Additionally, there are dips in our brand new roof showing additional poor craftmanship that we let slide by. However, damage our AC unit is very negligible and not good business. They completed the job really fast so we understand mistakes happen. At least acknowledge it and fix it. The PM claimed he saw our AC unit working after stopping by post-project completion. That is very unlikely seeing as how it was not even hot in Fl as of yet. Additionally, we have a German shepherd in the backyard. To come in our yard without permission or one of us with him would have caused a stir and is concerning. Attached is a copy of the dips on just one part of the roof. The damage was captured via video and shared with the owner. We will acquire pics too and can post here since video is not allowed.

• Initial Complaint

  02/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We hired ProFormance Roofing on 11/19/21 to replace shingles and repair the entire roof for our property. From the first day they started the work at the property we started to point out the mistakes they were making and the things they were not replacing or fixing, after numeral calls, messages, pictures, they were still making mistakes, not fixing the issues. One of the employees told my husband that who cares if the roof came out bad the house was ugly and it was not going to make a different. We are extremely concern for our safety and the safety of our neighbor since we realized this roof work was not attached to the actual structure of the house, not one nail actually hit the structure, all nails or exposed, rotten wood was left and used to attached the new shingles. We hired a inspector to come out and after a 24 page report of all the error and dangerous concerned of the worked done by this company, I contact the owner one more time to forward him the inspector report, another appointment was schedule for him to walk around the property and to show him one more time all the mistakes, he was extremely rude, arrogant, wouldn't let me finish one sentence without interrupting, didn't have a plan of how they were going to fix or handle this major error by his company, and left just saying that he didn't need to fix anything and was going to file a lien on the house, I remind him one more time that money was not an issue but I was not going to pay him for a horrible work done by his unprofessional staff. This company like to steal people money and without any consequences, I now need to hired a new company to come and fix the entire work, therefore why do I need to pay them for something now another company will have to fix since the owner himself things is ok to go around defrauding individuals . We haven't been able to continued the remodeling of this property because of the roof work not been fixed.

  Business response

  04/12/2022

  Business Response /* (1000, 5, 2022/02/17) */ Work was completed in a satisfactory manner, addressing all aspects of the estimate's scope of work and change orders to make repairs to wood decking. City inspector passed the inspection on the work performed by Proformance Roofing. Homeowner has water damaged trusses (rotten) which we are not able to replace due to limitations of what a licensed roofing contractor can perform in Florida. To repair structural damage they would need a Florida Licensed General Contractor. We did however scab on 2x4s to stabilize any damaged trusses but are limited in scope from replacing them as they homeowner wants completed. A company manager (Justin L**) walked the property with the homeowner and explained that we cannot repair structural components. The homeowner also has missing soffits and he explained that she would need to contact a soffit contractor as it was not covered in our scope of work, nor is it something we perform. Consumer Response /* (3000, 7, 2022/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) From the first day we were really clear with the sales rept John L****** about what we wanted done at that property, replace shingles, all damaged wood and fix or replace all wood structure needed, they even had a budget for the wood repair and we were really clear about not buying cheap material and to replace all needed, we were really clear every day by phone calls, messages, and emails, about all the mistakes and wrong work that they were doing, and was not been fixed,therefore how they are going to say now that the work was completed and satisfactory, to whom it's satisfactory? to them themself and not us the owner of the house, We had to hire a inspector to review this disaster done by Proformance Roofing and clearly after 24 page report showing that Proforming roofing doesn't know what they are doing and after seeing now on BBB that they have 15 open cases against their company is more that clear that they are just going around stealing peoples money and putting residence life at danger with dangerous roofing work, the first city inspection did not passed the work, none the less I have contact the city and open an investigation, the Chief Building Inspector when to the property on 2/21/22 to revise the work approved by his employee,we are currently awaiting for his report on this investigation.

• Initial Complaint

  01/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  after total roof replacement with shingles, the roof has leaked three times in a place it has never leaked before.. This company has failed to replace the roof area where it leaks caused by this roofing company. Also they left hundreds of nail on ground and it flattened two of my mower tires. Also they damaged my TV antenna and refused to replace the damage they caused to it. I keep getting the run-a-round by this company.

  Business response

  02/10/2022

  Business Response /* (1000, 8, 2022/01/20) */ Homeowner was contacted and we are scheduled to come inspect leak and damages.

• Initial Complaint

  12/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I called Proformance Roofing, to inquire about the install date and availability of the materials. John stated that installs were 2-3 weeks and that the materials were available for my job. On November 12, I put down my deposit of $2632.50. And was advised that the office would be calling to set an install date. About 3 week pass without any communication from the office or John (sales rep) regarding the install date. So after no follow-up, I send an email out to John on 11/29/2021 to request an ETA on my roof install. John then responds back with that date of 12/16/2021 had been scheduled and that everything is good to go. A week before install, John then calls me and tells me that the materials are unavailable for install on 12/16 as promised and that there is now a 3 month backlog. John then suggests I call the manufacturer directly. I then responded that I was promised that the materials were available on multiple occasions and that the project would finally be completed on 12/16. John then advised that I could send a letter to cancel the contract with no ramifications. So I sent the letter to him reflecting a refund of my full deposit. Proformance Roofing then states that I'd be receiving a refund less the amount paid for the permit. So I request a receipt for he amount paid for permit for my records. When I receive the check it is missing $300.00. After no one responds to my request for the receipt, I decided to call the Polk County Permit office for a copy of the receipt and was informed that no payment had been made for the permit. I then reach out to Proformance Roofing to inquire as to the rest of my deposit and was told by the office that I should be receiving a call back regarding the discrepancy. Needless to say, there has been no further communication from the company regarding my refund. I just want the company to refund my remaining $300 deposit.

  Business response

  01/01/1900

  Business Response /* (1000, 9, 2022/01/17) */ Refund has been made in full to customer. Consumer Response /* (3000, 11, 2022/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Update: 12/27: Proformance Roofing was provided with details clarifying communications between the sales rep and I. Justin L. (Manager) apologized for the miscommunications and promised to rectify the issue and would be in touch. A week passes without any follow-up from Proformance Roofing.... 1/4 I follow up requesting an update 1/4 Justin L. responds that he has authorized a refund of the remaining $300. Another week passes by... 1/12 Justin sends another email stating that the check was mailed on 1/11 And as of today 1/20, I have NOT received the refund of the $300 deposit as promised by the company.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩