Business ProfileforProFormance Roofing

****** review Proformance Roofing We had a shingle roof installed on Monday, March 18, 2024 on our ************ ** property. The old roof came off, new roof went on and all inspections were done by 4:30 that day. There was a large crew doing the work and a supervisor was there but when we arrived, was in his truck, facing away from all work. He was basically a translator when needed.By 6:30 PM when had a temperature alert on our security system. We made an emergency call to an air conditioning company who told us we no longer had refrigerant in our ** system and most likely had a leak under the newly installed roof. We also received the digital invoice at 2:13 PM on Monday, March 18 for the balance due on our $19,000 roof with a due date on 3/19 as well as a request for a ****** Review. We delivered payment around noon on 3/19 and told the man in the office we had an air conditioning leak. He told us that our ** (in our 22 year old home) was not to code if lines were that close & bore no responsibility. It was at this time we requested the signed contract, of which we had no prior copy, for wind insurance purposes. Thursday the ** company came in, replaced the refrigeration lines, which indeed had nail holes in them3 of them, right where the line went into the house where rafters ********. I contacted ****************************** with the ** bill and their reply was Upon reviewing the terms outlined in our contract, which I have highlighted for you on page 7, ProFormance Roofing is not held responsible for the damages in question.We have since spoken with two other local roofers, asking how they prevent such a problem & does this happen frequently. One company uses a chalk line, the other spray paints the spot where the ** likely comes into the home, this avoiding situations like this.Do not use this company unless you can be on site to watch every step of the process and do not sign Section 7 of the contract.

Tammy, Good afternoon. We appreciate you taking the time to alert us to your roofing experience. I understand you were in contact with our Fort Myers team to discuss this issue. I would like to help resolve this complaint so please let me know what we can do to assist.