ComplaintsforThe Park Apartments
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Complaint Details
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Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I live in an apartment at ******************. Under our lease they agree to pest control. We have requested pest control to get rid of roaches for over a month now. They have increased our rent and still are not providing the pest control service that is agreed upon under the lease. Pest control used to show up regularly, however the office is now under new management. This new management is ignoring our emails, not providing us proof that pest control is showing up and giving us the run around. I believe the amount of roaches showing up is a health concern since it is where we live, sleep, eat and cook. Since pest control is agreed upon under our lease and I am paying rent, I expect this issue to be rectified but the apartment is not dealing with this issue no matter how many times we stop by, call or email.Business response
08/05/2024
** respond to complaint the was written resident in unit 3034 ******************************. the only time in months that resident by from that unit stop the office was next week to put in a request for pest was *************** cause he saw one ***** in the kitchen so the office put on Pest control. so i have attached the paperwork showing that pest control went to the unit. and it was stated to the resident that if the pest problem is bad come in get pre sheet with how to get your apartment ready to be flush out for the ***** and no one never came to pick up the paperworkCustomer response
08/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The apartment complex lost/misplaced my rent check for the month of July, then sent me a notice almost two months later (9/21/22) stating that I had an overdue balance of $500 that needed to be paid ASAP. Luckily, I keep the stubs from my money orders specifically for reasons of such.I checked the status for said money order and found out it was cashed and once I told that news to the office I have yet to hear back from the leasing office since Friday (9/23/22) in regards to any updates. Then I had a need to check the reviews for the complex, and there's so many people who've sadly had to go through the same thing I'm dealing with now. My partner and I work too hard to provide for ourselves and to keep a roof over our heads just for them to play oopsies with our money!Business response
10/27/2022
Business Response /* (1000, 5, 2022/10/05) */ On 9/20/2022 my assistant manager sent out a collect notice for past due rent for Mr****** stated that he had a past due balance of $500.00 that needed to paid so after getting the notice the residents came to the office. And said they paid we ask for the copy of the money order and we did a researched with the bank and we find the money order and find out that resident wrote on the money order the wrong apartment they are on 3038 and the money order copy that we have it 3035 it was a error by resident I will attached a copy of the money order
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.