ComplaintsforGlobal Travel International, Inc.

• Initial Complaint

  12/14/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company is harassing me daily multiple times with text messages that I cannot stop. I'll delete them, I get another one. Obviously they have a program that lets them know when a text message is deleted because immediately they send me another one. I have blocked the numbers, they just text me from another one. I am 73 years old and I do not want to be hassled by this company. It's ridiculous that we have no control over that scam text messages, phone calls, and mail from companies that will not leave you alone. Please make them stop contacting me!

  Business response

  12/15/2022

  Good afternoon,
  
  We do not show that we have a prospective or current customer by the name of ***************************. We searched our database back to 2018.
  
  Can the customer provide a phone or email address for us to do further research to determine if another person may have submitted her information.

  Customer response

  12/23/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am receiving multiple texts daily saying they are from global travel. They are from a different phone number every day. I received one in the last five minutes from ************. If this company is saying they are not the ones doing this then they need to stop this scam using their name. I consider this harassment and I am tired of it.
  

  Business response

  01/03/2023

  As stated we do not show this name in any of our systems. As a customer or a prospect. Additionally the number she shows ************ is not one of our phone numbers so we do not believe it is our company that she is having the issue with.
  Again we can better research if they will provide an email or phone.
  *************************** does not exist in our database. We are not the company contacting her.
  
  

• Initial Complaint

  06/14/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Journey pass is attempting to charge my debit card . I have no idea what this company is or what they provide, i have never signed up for anything with them. I have now have had to replace my debit card and they continue to attempt to charge my previous card. I do not feel comfortable reaching out to them in the event this is a scammer and do not want to provide them with any information.

  Business response

  06/29/2022

  Business Response /* (1000, 5, 2022/06/14) */ Hello, This person joined our program on Jun 3rd and provided a credit card that declined for the initial fee. We have attempted to process the charge again. We will make note they are no longer interested and will stop any attempts to process the membership they purchased on Jun 3rd. Consumer Response /* (3000, 7, 2022/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never joined to any program .I was calling to to bandfield pet doctor office to the number was provided on the letter for my pet because I received a letter saying that I have an amount to pay and one guy with Indian accent answered explained him I was calling to verify the information because already paid he then said before provide the information they are offering a gift card , I said no. I just want to be remove and stop attempting to charge my card. Business Response /* (4000, 9, 2022/06/15) */ As stated in our first reply we have made note they are not interested and will not attempt any additional charges. This removes them from the program. Consumer Response /* (2000, 12, 2022/06/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you. Appreciate it . I hope I don't have to dealing in the future anymore with this issue.

• Initial Complaint

  06/09/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid $299 on the 25th of May 2022 to Global Travel for their Travel Agent membership program. During the trial period, which is 2 weeks you can decide to get your money back. On the 7th of June 2022, I decided that I was no longer interested in becoming a member. There was no option on their website to cancel my membership. The following day, I sent out an email explaining that I would like a refund. They said there was nothing they could do because I have exceeded the trial period and no longer eligible for a refund. After speaking to customer service on the phone, they said I have to call in to cancel my membership. How is it that canceling my membership is so difficult, but they have an option online that's so easy and convenient for me to make a payment and become a member? Also, I don't think I was past the trial period, and I would like a full refund please.

  Business response

  06/28/2022

  Business Response /* (1000, 5, 2022/06/09) */ Good afternoon, We have refunded this membership today the 299.00 that was charged. 06/09/2022 12:24pm - Refunded - $299.00 Trans-ID:*********** Consumer Response /* (2000, 7, 2022/06/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) The people I later spoke to regarding my refund were very helpful. And I'm very thankful they were able to give a full refund. Thank you!

• Initial Complaint

  03/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Signed up as a travel agent with globaltravel.com for 2 straight years. First year I spent $199 on a basic package never received free trip or id cards then the pandemic hit so no traveling. the next year I increased my package to $399 still no trip with this package still no id cards and my new training was never received. All the things they tell you that you will receive you don't seems like fraud and a fake company.

  Business response

  04/14/2022

  Business Response /* (1000, 5, 2022/03/17) */ hello, We show that Ms****** became a member on Mar 9 2020 for a rate of 199 which is our basic package. With this package they receive a 3 day 2 night mini vacation voucher. Notes indicate this was sent. Following year 2021 I show the renewal of her basic membership was processed on Mar 8 and voided/refunded on Mar 9 therefore no promotions were sent. This year 2022 I see a there was an attempt to purchase our top plan of 399.00 which the system declined the credit card. Again no promotions sent as nothing was processed. Consumer Response /* (3000, 7, 2022/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why would you try to renew a service you just said I didn't have last year?? That right their is proof I upgraded to the 399 package last year! No I was never sent a vacation package neither year, never even received my card never received the email that I was told I'd receive the day I upgraded! A rep emailed saying the company could provide a discount if I renewed this year but this company hasn't done right by me yet! Then to lie that's crazy just be fair and be honest! Give me my 2 free trips for the 2 different packages I paid for and this year and make it right or refund me! Where is the money that was refunded because it's not showing on my end at all! Business Response /* (4000, 9, 2022/03/22) */ Hello, As a gesture of good faith we have emailed the customer 2 of the 2 day 2 night vacation certificates we provide to our active members. to the email on this correspondence. Consumer Response /* (4200, 11, 2022/03/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) As a gesture of good faith when I said I hadn't received it you should have sent it! As a gesture of good faith you should have actually sent 2 like you stated and not one! As a gesture of good faith you should have sent it when I signed up the first time for the silver package and you should have sent it again when I signed up for the platinum package! As a gesture of good faith you should have emailed the training that you said you would! As a gesture of good faith I would have received my if cards as well! As a gesture of good faith Global Travel would simply do right be people spending money and investing in this business! As a gesture of good faith why would you not offer a refund or this year free why you you send out one trip voucher and say as a gesture of good faith! How about as a gesture of good faith you learn to deal with situations better and take better actions and not youse the term as a gesture of good faith!

• Initial Complaint

  03/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This is a scam! Never paid me for any of my bookings of over $2000. They blame it on COVID. They also claim that they have not been paid by the hotels - big lie!

  Business response

  04/01/2022

  Business Response /* (1000, 10, 2022/03/02) */ Hello, We are not a scam and have been in business for over 25 years. If Ms ********* has any documents she can present showing commissions received that we did not provide we would be happy to investigate this for her. Additional notes. Ms ********* is not an active member at this time so if there are any commissions due they have been forfeited because of her member status. She is welcome to contact us to review further. Consumer Response /* (3000, 12, 2022/03/02) */ ***Document Attached*** This case needs to be reopened for I have emails showing about me questioning my commissions and yes I am no longer an active member but I should still be entitled to the commissions for I was active for when the travel was booked. Business Response /* (4000, 14, 2022/03/02) */ Good afternoon, Our files indicate that the membership in question was placed on hold Jul 2021 and then cancelled and refunded in Nov 2021. The membership terms state the following regarding membership status and collections of commissions. Return of Materials Upon Termination, Cancellation or Expiration. Upon termination, cancellation or expiration of your Membership or optional program, product or service, you must immediately return to GT (i) all materials bearing any of the GT Marks (as defined in section 7a) (ii) all identification credentials issued to you as an Agent and/or on behalf of GT, including, but not limited to, your GT Membership Identification card and your IATAN and/or CLIA card and (iii) any optional program, product or service items unredeemed by you. Upon termination of your Membership, you waive all rights to any additional Commissions and/or Quick Cash Bonuses. No refunds of any fees will be issued unless all credentials issued by and on behalf of GT and any unredeemed benefits are received by GT. Ms. ********* needs to reactivate her membership in order to be compliant with the membership terms for collecting commissions. Consumer Response /* (4200, 16, 2022/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company is wanting me to pay the membership fee to get the commissions that are due to me rightfully and that should have been paid to me before I canceled my membership. The commissions that are being referred to is from 2020 and the first part of 2021. I didn't cancel my membership until October of 2021. As for as the training items I was never given anything and for the agent card that was never received and I requested it several different times. According to Carnival the commissions have been paid directly to the agency and I submitted my request for commission via the agency website in a timely manner. I have sent several emails to the company and have been told they would look into the issue but never would receive a response back. This isn't good business Business Response /* (4000, 18, 2022/03/03) */ Hello, We will make an exception for Ms ********* and payout the commission on the 8 carnival bookings that had sail dates prior to her cancelling her membership. This payment will be made via the direct deposit information we currently have for her and will be processed today, The amount will be 257.15. Any items with travel dates after the cancellation of her membership cannot be paid out.

• Initial Complaint

  01/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I tried to call Geico to pay my boat insurance policy. Call was somehow hijacked, answered by a man with thick accent from India, saying yes, since you are a loyal customer you can pay your boat insurance now and then we have an 100 Walmart gift card for you. I said sure, that sounds great. I tried to ask how it works and he hung the phone up on me. I called back later to Geico, as I never received an email confirm that I paid the insurance. Geico confirmed my policy was NOT paid. Then I received 2 emails from this "Value-Pass.com" saying congrats on your trial membership to be billed in 2 weeks. There was no way to contact this company. They have several numbers, and on one ever answers them. I was billed 4.95 right away on my card and 49,95 pending. I want my credit card refunded immediately and no further charges either.

  Business response

  01/25/2022

  Business Response /* (1000, 5, 2022/01/05) */ This customer was fully advised to what he was purchasing and agreed. He contacted our call center and a refund has been processed and his subscription has been canceled.

• Initial Complaint

  01/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We purchased an airlines ticket for $658.71 for our daughter to fly from New York JFK to Paris on December 14 2021 and back on January 7 2022. The airline was Delta.On December 14, my daughter checked in at JFK airport, and at the time of boarding she was informed that her ticket was suspended, because it was purchased with only $89 and the rest were Skymiles. We do not have a Skymiles account with Delta, hence the ticket was either done by error or by fraud. Global Travels should have assigned the totality of the $658.71 to the ticket and not only $89 which Delta received from Global Travels.Note that the e-ticket was issued. See attached documentsMy daughter had to purchase a new ticket at the airport for $1600 to be able to fly the same day on a Delta flight from New York JFK to Paris CDG (France). We talked to Delta and they said that it was the mistake of Global Travels that created this problem. We got a $89 refund from Delta, and Global Travels is finally saying they will refund the différence. But to us this is not enough since they created the problem and this cost us and extra $942.They may have tried to scam Delta for $569, since by using the skymiles from another account they would keep that $569 amount

  Business response

  01/26/2022

  Business Response /* (1000, 5, 2022/01/04) */ We would like to see a copy of the receipt for this airline ticket. Including purchase date and full passenger name as well as purchaser information. We see no records matching these dates or pricing in our reports therefore we need additional details to research this.

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