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          ClearStar, Inc. has 1 locations, listed below.

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            Business ProfileClearStar, Inc.

            Employment Background Check

            Contact Information

            6250 Shiloh Road

            Suite 300

            Alpharetta, GA 30005-8352

            Visit Website
            (877) 796-2559

            Business hours

            Closed
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            ClearStar provides pre-employment services to employers.

            Products & Services

            Background Checks , Pre-Employment Screening , Drug & Clinical Testing , Employee Monitoring

            Business Details

            Location of This Business
            6250 Shiloh Road Suite 300, Alpharetta, GA 30005-8352
            BBB File Opened:
            9/23/2008
            Years in Business:
            29
            Business Started:
            4/1/1995
            Business Incorporated:
            9/30/2005
            Type of Entity:
            Corporation
            Alternate Business Name
            • Compass
            • ClearStar Logistics, Inc.
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Nicolas Dufour, Executive Vice President
            Contact Information

            Principal

            • Mr. Nicolas Dufour, Executive Vice President

            Customer Contact

            • Mr. Nicolas Dufour, Executive Vice President
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/01/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On 11/29/2022 I paid this company to complete my background check for an Aspen Grove number. On 12/01/2022 I received an email stating "ClearID failed due to ID Photos Unreadable", and advised me to pay an additional $8 in order to resubmit a copy of my drivers license. I called clearID and they advised that someone will call me back shortly. Never heard back. On 12/02/2022 I ended up paying the additional $8 in order to resubmit photos. I made sure the photos were as clear as possible. On 12/06/2022 I logged in to check the status and it showed that the application was complete but still failed due to drivers license not readable. I once again called on 12/06/2022 and was told that someone would reach out in 1-2 days. It has now been 30 days since my initial call and have not received any calls from this company.
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            EA L

            04/25/2024

            My experience with this organization has been less than satisfactory. I have been awaiting a background check to be completed by this organization for almost two weeks, going back and forth on my information and receiving several emails from various individuals with varying information. I am actually an HR Leader who has dealt with dozens of background organizations, and never have I ever experience such unprofessional behavior. They are leaving me in limbo with no results. Continue to state that ************* is still under a breach of which was lifted over two months ago, yet, they aren't able to access. This should no be an issue of the candidate ever. It is imperative that they are transparent and are consistent with the law, which they are not.

            ClearStar, Inc. Response

            05/02/2024

            ********************* has fully recovered from the cyber-attack that knocked its primary index back in January 2024. ClearStar received official court confirmation from the State Court Chief Deputy Clerk, ********************, that they have successfully completed the index restoration efforts. As a result, ClearStar has resumed processing Fulton County background checks as normal. ClearStar added additional resources dedicated to working on the completion of all pending searches as quickly as possible and we are happy to report that ClearStar has caught up with the backlog caused by the cyber-attack
            Read 2 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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