ComplaintsforAlliance Tax Solutions, LLC
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I paid for tax solutions and for them to resolve my tax issues and they didnt. I provided them the information they needed to resolve and no help.Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
The company was supposed to get a resolution to my tax problemInitial Complaint
03/11/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Over the course of approx 3 years paid this company $ 6850 for Tax relief and other tax services and received nothing other than a lot of sign this and sign that, we will get back with you or we're working on it..Tried contacting them several times via telephone and email , no answer , office lines are disconnected and no answer to emails.It appears that my file / info was sold or given to a ****************** in ******** without my permission.Alliance Never returned my files or any related results of the work i paid for . If i dont get a full refund within the next 48 hours i will file a complaint with the appropriate law enforcement agencies, and pursue prosecution to the full extent of the law.Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
In the middle of working on my taxes for the government, they just stop and stop communicating all together. They were paid $9,000.00 in total, for the work. They were paid for this year tax return however did not complete the job.Initial Complaint
03/05/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
Paid company to help me resolve my tax issues. Paid company in full, after that all correspondence with company then stopped, I still have the same issue with the **** Nothing was resolved.Initial Complaint
03/05/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I hired Alliance to prepare back taxes and negotiate payment for my husband and myself. My husband passed away in May of 2023. I notified the office of his passing to see how this would affect my file. I have never heard back from them and now my emails to them are bouncing back and the phone numbers no longer workInitial Complaint
02/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
This company has been taking monthly payments in the amount of $800.00 since August 2023 to file taxes from previous years not filed by me and has suddenly become unreachable with all phones being disconnected and no email responses. No services have been provided.Initial Complaint
01/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I began with Alliance 9/2023. I had to take out a loan with *********** paying $148 per month to employee Alliance. I have not received any communication from them since November 2023. I received from the *** that Alliance was removed from my files effective December 2023. I have called and texted all persons/numbers available to me with no response from anyone.Initial Complaint
01/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In January 2020 I hired Alliance Tax Solutions to assist me with resolving federal tax debt. They have handled all contact between myself and the **** All letters I've received I have forwarded to Alliance. In 2021 I told Alliance how I wished to resolve tax debt. I'm still receiving letters from the **** I've reached out to Alliance on numerous occasions and no one will return calls, I have gone to their office twice and I was told everyone works from home. At this point I want Alliance to tell me where I stand with IRS and whom might the contact person. No one will update me, leaving me to fend for myself after I paid them ****** dollars.Initial Complaint
12/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I have been trying to contact this business for 3days and know one has responded back I have called several numbers and emails as well
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Contact Information
5665 New Northside Dr STE 540
Atlanta, GA 30328-4646
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
16 total complaints in the last 3 years.
12 complaints closed in the last 12 months.