ComplaintsforDelta Air Lines

• Initial Complaint

  11/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am filing this complaint regarding an eCredit issued to me by Delta Airlines, which I am unable to use as intended. I originally received this eCredit from a previous flight. I planned to use it to purchase a ticket for my wife, as we were hoping to travel together. However, I was informed by Delta that the eCredit cannot be used for anyone other than myself, which was not communicated clearly at the time the eCredit was issued.The lack of flexibility with this eCredit has been frustrating, and I believe this policy is unreasonable. Given that I am the original recipient and would like to transfer the benefit to my spouse for our joint travel plans, I am requesting that Delta reconsiders this policy. I have been a loyal Delta customer and find this restriction not only inconvenient but also unfair, especially considering that I am not attempting to resell or misuse the eCredit in any way.

  

  Business response

  11/15/2024

  Hello Clever,
  
   
  We have received your response from the Better Business Bureau regarding your eCredit #*************. I am honored to respond to your concerns.
  
  After reading your complaint, I can understand why you felt the need to bring this issue to our attention. While reviewing the terms of your unused ticket, it appears this ticket is non-transferrable. These terms and conditions were agreed upon at the purchase of this ticket in accordance with our International Contract of Carriage. Consequently, we are unable to transfer this ticket to another individual.
  
  Thank you for giving us an opportunity to review your request. Any additional correspondence will be kept on file.
  
  I've included a copy of our response for the BBB files.
  
   
  Regards,
  
  ******* ******
  Customer Care
  Delta Air Lines

  Customer response

  11/15/2024

   
  Complaint: 22556931
  
  I am rejecting this response because: Delta refused to be flexible and fix my problem.
  
  Sincerely,
  
  Clever *******

  

  Business response

  11/15/2024

  Hello Clever,
  
  
  We have received your response from the Better Business Bureau regarding your eCredit #*************. I am honored to respond to your concerns.
  
  I apologize if you remain unsatisfied with our response. We have to adhere to our guidelines as it relates to our ticket policy. Please know you are still able to use your eCredit towards your own ticket prior to expiration. 
  
  Thank you again for allowing us to respond to your concerns.
  
  I've included a copy of our response for the BBB files.
  
  
  Regards,
  
  ******* ******
  Customer Care
  Delta Air Lines

  Customer response

  11/15/2024

   
  Complaint: 22556931
  
  
  Dear Delta Airlines Customer Service,
  
  
  I am writing to formally address an issue regarding the non-transferability of ticket credits. According to Deltas policy, I was informed that I cannot transfer my ticket credit to another person. I believe this policy is unjustified and may not align with applicable legal principles governing consumer rights.
  
  
  Under U.S. **************************** (DOT) guidelines, airlines are required to treat consumers fairly in the application of ticket credits. While I understand that non-transferability may be a stated policy, it is important to consider the equitable circumstances under which such credits were accrued. When an airline is unable to fulfill a ticketed service as originally planned (e.g., flight cancellations or disruptions), the resulting credit represents a liability to the consumer. Arbitrarily restricting its use to the original ticket holder, when the purchase was made in good faith, may undermine the consumers right to freely assign their property (including credits for services not rendered).
  
  
  Additionally, I would like to note that many competing airlines have adopted more flexible policies that allow ticket credits to be transferred, recognizing the practical challenges faced by consumers. Deltas refusal to accommodate such a transfer puts passengers like myself at a disadvantage and does not reflect the customer-centric approach that should define your services.
  
  
  I respectfully request that Delta Airlines reconsider its policy in this specific instance and permit me to transfer my ticket credit. If Delta is unwilling to accommodate this request, I may explore additional avenues to ensure that this matter is addressed, including filing a formal complaint with the DOT.
  
  
  Thank you for your attention to this matter. I look forward to your timely response.
  
  
  Sincerely,
  
  
  
  
  Sincerely,
  
  Clever *******

• Initial Complaint

  11/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In April 2024, I booked a flight to ********* using $1,400 in eCredits (from ********) and paid an additional $1,000 out of pocket. Due to a family emergency, my travel partner and I had to cancel the trip in July 2024. When I attempted to rebook, I discovered that Delta consolidated the booking total into one eCredit, using the earliest expiration date from the original eCredits. Consequently, my $1,000 payment was effectively forfeited as part of an expired credit.I contacted customer service to request an extension of the eCredits, but my request was denied. It is deeply unfair for my $1,000 out-of-pocket expense to be treated as part of expired credits when it was a new contribution.I trusted Delta as a reliable airline, but this experience has left me frustrated and undervalued. I request the following:1. Extend the expiration date of my eCredits, allowing me to rebook another flight.2. Reassess your policies regarding how new payments are handled with eCredits to ensure fairness.

  

  Business response

  11/14/2024

  Hello Anthea,
  
  
  We have received your response from the Better Business Bureau regarding your expired ticket #*************. I am honored to respond to your concerns.
  
  After reading your complaint, I can understand why you felt the need to bring this issue to our attention. While reviewing your ticket information, it appears your expiration date was set to the previous expiration date from the eCredit used. It is unfortunate you were unable to recover the out of pocket cost .
  
  Nevertheless, as a solution I have sent your ticket to our passenger refunds department. Our refunds department will process a refund for $1,087.20. Our ****************** will follow up with you in a separate email. We make every effort to process refunds within 7 days. 
  
  Thank you for giving us an opportunity to review your request. Any additional correspondence will be kept on file.
  
  I've included a copy of our response for the BBB files.
  
  
  Regards,
  
  ******* ******
  Customer Care
  Delta Air Lines

  Customer response

  11/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Yur

• Initial Complaint

  11/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On February 16, 2024my flight was cancelled. On February 17, 2024 I called to contact Delta to rebook a flight. I spoke to the representative and for some reason I could see a flight pattern online that they could not which had less layovers. I asked the representative if I purchased the ticket myself, would they be able to refund me so that I could have the more convenient flight. The representative agreed that it would be possible. I clarified saying I do not have almost $4000 to just throw away, are you sure that I will be refunded for this new ticket and only be charged for my original ticket. The representative said yes, that would be possible, and I asked if I could get the refund immediately after booking. The representative said I had to fly the flight and everything had to be processed, then I would be able to call back in and get a refund for the new flight. After contacting Delta multiple times, through multiple channels, and even filing claims, I was told that, despite having received instructions to the exact contrary that I would not be able to be refunded for any flight that was already flown. And they would only be able to give me a credit (not full cash back) for the previous flight that was less than a third of the price of the new flight. The new flight was $3820.40. Customer Care representatives from Delta have acknowledged in multiple emails that I was given misinformation and misled, however, they refuse to refund me for the new flight. Again, due to the fact of the ticket has already been flown.I do not mind being charged for my original flight. I have no problem paying what I agreed to. However, I dont think it is right for a company to lie in order to get someone to purchase an extra ticket and then not give them the refund that was promised and keep money after giving ***************** complaint is that I was not refunded the $3820.40 as originally guaranteed by the Delta representative.More evidence available on request

  

  Business response

  11/14/2024

  Hello Shakira,
  
  
  We have received your response from the Better Business Bureau regarding your refund request for ticket number *************. I am honored to respond to your concerns.
  
  After reading your complaint, I can understand why you felt the need to bring this issue to our attention. After reviewing your case submitted via ************************** channel, it appears our refunds department is currently processing the additional funds back to your original form of payment. 
  
  I would encourage in the future, not to purchase an additional ticket if the routing is not available. Although we are refunding the second ticket purchased, the second ticket purchased was not a comparable ticket. Your original ticket was partially used at the time you were looking for alternate options. The options available are based on the original fare you purchased and would be different from what is available for a brand new ticket.
  
  Nevertheless, I would anticipate another refund shortly. Thank you for giving us an opportunity to review your request. Any additional correspondence will be kept on file.
  
  I've included a copy of our response for the BBB files.
  
  
  Regards,
  
  ******* ******
  Customer Care
  Delta Air Lines
  

  Customer response

  11/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Shakira ******

• Initial Complaint

  11/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had purchased a ticket to ********* in Sep 2023 for travel in late November 2023, that had to be canceled, and I was provided with a ecredit to be used within a year. When I tried to use that Ecredit today, I could not find it in my account. When I called the representative, she said the one year is from the date of purchase and not the date of cancellation. I requested an extension as it is for $2194 so far and I have spent multiple thousands on Delta and am an ex Gold (until 2023) and current Silver member. She was very rude and said she can extend it for 30 seconds if I am willing to book it now. I told her I was researching to book for this year and thats when I found out my ecredit was missing and called, and now that I know they can give me extension, I need it for atleast 24hours to make a decision and work with my son's vacation calendar to book and she refused. It is to begin with very disheartening for being loyal to Delta and I just recommended Delta to my friends for service and now will go back and tell this story. I need this $2194 which is my money returned to me.

  

  Business response

  11/12/2024

  Hello *******,
  
  RE: Complaint #********
  
  We have received your complaint filed with the Better Business Bureau regarding your credit under ticket number *************. I'm disappointed to hear your experience was anything short of excellent but I'm happy to help. 
  
  After carefully reading your email and reviewing your reservation, I can understand why you wanted to contact us as soon as possible. I'm sorry to hear our team was unable to issue you an extension on your credit and was rude to you. I'm more than happy to help. 
  
  I have issued a new credit ************* which expires a year from today in the amount of $2,194.80. This will arrive via email within 72 hours. We appreciate your patience and understanding regarding this matter. 
  
  *******, we know when you travel, you have a choice. Thank you for choosing Delta as a SkyMiles Member and we look forward to serving you well at the next available opportunity. 
  
  Regards,
  
  **** ***
  Customer Care
  Delta Air Lines
  
  
  This message (including any attachments) contains confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this message and any disclosure, copying, or distribution of this message, or the taking of any action based on it, by you is strictly prohibited. Any personal information you provide to us is subject to the terms of our privacy policy found on **************************. Please check Delta Privacy Policy.
  
  []

  Customer response

  11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I truly appreciate the action from BBB in promptly contacting the business and absolutely appreciate the Delta Business team for being understanding and resolving to my satisfaction. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  11/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I would like my cancelled flight H5SUTR fully refunded as it had already been rescheduled.

  

  Business response

  11/11/2024

  Hello Tarimoboere,

  RE: Case 22537988
  
  We've received your complaint filed with the Better Business Bureau regarding a booking made on ************************** on October 25, 2024, with a confirmation number of H5SUTR.
  
  Please know on ************************** the terms and conditions are listed on our Basic Economy seats, and when a purchase is made for a Basic Economy seat an additional question is asked of the customer acknowledging they are buying a Basic Economy seat. This provides the customer a last chance to edit their purchase. As we offer this at a lower fair, we do note the Basic Economy doesn't offer refunds and upgrades are not available at any time.
  
  In efforts to help our customers should their plans change, or an error was made during booking, we offer 24-Hour Risk-Free Cancellation window on all bookings, even our Basic Economy purchases. For customers who book direct on ************************** or the Fly Delta app, Risk-Free Cancellation means that after youve purchased a qualifying eTicket, you have up to 24 hours after booking to cancel it for any reason and receive a full refund with no fees.
  
  I can understand the disappointment. Regrettably, we are not able to honor your request of a full refund per the terms and conditions that were agreed upon at the time of purchase. I also see where you made note of "as it had already been rescheduled" and I am not sure if you are speaking of confirmation number HOUO6V. Please know that HOUO6V is still available for the 24-Hour Risk-Free Cancellation, should you elect to do that.
  
  Please know, should you cancel H5SUTR there will be a $99.00 cancelation fee, and the remaining value will be in the form of an ecredit housed in your SkyMiles account.

  Regards,

  *** ******

  
  

  Customer response

  11/11/2024

   
  Complaint: 22537988
  
  I am rejecting this response because: I did chat with an agent over the phone who said I could get a risk free cancellation. This flight does not happen until March 2025 and was booked out of ************* instead of **************. I will still be flying with delta on same dates and I believe a full refund is appropriate. I do not need ecredit as that will not pay for my rent. 
  
  Sincerely,
  
  **** ***

  

  Business response

  11/15/2024

  Hello Tarimoboere,

  RE: Case 11748052
  
  We've received your rejection to our response.
  
  This booking was made online at ************************** where one accepts the terms and conditions to the ticket they are purchasing. There is a 24-hour Risk-Free period that was not utilized. Our records show that on 11/10/2024 you were advised this booking is non-refundable and holds a $99.00 cancelation fee.  Feeling like you were heard is so important to us and I am sorry you feel otherwise. I've tried to see this from your point of view and respectfully, theres nothing more for me to do. Im sorry to disappoint you.

  Regards,

  *** ******

  Customer response

  11/15/2024

   
  Complaint: 22537988
  
  I am rejecting this response because:
  I need my money back.
  Sincerely,
  
  **** ***

• Initial Complaint

  11/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ******* **** ********* SkyMiles Number: ********** Delta Confirmation Number: HG9R26 Case Number: ******** I am writing to file a formal complaint against Delta Air Lines concerning a severely mishandled baggage issue that resulted in significant out-of-pocket expenses, disrupted travel plans, and ongoing disregard for resolution from Deltas customer service team.On August 28, 2024, my Delta flight from ****** to ******* was delayed, causing me to miss my connection to ******. Although I inquired at the ************** about retrieving my checked baggage, I was informed it would be automatically transferred to my final destination. However, I arrived in ****** eight hours behind schedule, and my luggage did not arrive as promised.Repeated efforts to contact both Delta and *** (the final carrier) provided no assistance, updates, or guidance. On August 31, I was eventually informed to pick up my luggage at the ************** close to midnight. Delta and ***s lack of accountability forced me to incur unplanned expenses for essentials and transportation, as well as lose a full day of vacation.Further, Delta rebooked me in a middle seat, despite my paid selection for an aisle seat to accommodate my medically diagnosed anxiety. I communicated this situation to Delta agents, but it was dismissed as a minor issue. After compiling all relevant documentation, including my itinerary, ***s lost baggage reference, and receipts, I submitted a compensation request to Delta, as I was informed was my right. However, Delta has deflected responsibility to ***, avoiding accountability.I didnt originally book a flight with ***; Delta rebooked my flights, and I was placed on a ***-operated service. I dont have any booking code, documentation, or contact information for ***.Deltas response has been unsatisfactory, failing to recognize their role in this issue or provide compensation. I request the BBBs assistance to ensure Delta addresses these expenses.

  

  Business response

  11/11/2024

  Hello *******,

  RE: Case 22537259

  We've received your complaint files with the Better Business Bureau regarding your recent travel with us on Flight 136 with service from ******* to ********* on August 28, 2024. It's my pleasure to assist you today.
  
  I happy to see your concerns were answered through the ************************** channel in cases ******** and 11594535.

  Regards,

  *** ******

  Customer response

  11/11/2024

   
  Complaint: 22537259
  
  I am rejecting this response because Delta has not provided a resolution or taken responsibility for my expenses. I incurred significant out-of-pocket costs for essentials like clothing, toiletries, and transportation after Delta rebooked me on a KLM-operated flight, which led to my baggage being lost for days. Despite multiple attempts to submit a claim, Delta has only redirected me to ***, where I am unable to complete the claim process, as I did not book with them directly. I have attached images of my failed attempts to submit a claim through ***. Delta must address these costs and resolve this matter without further deflection.
  
  Sincerely,
  
  ******* **** *********

  

  Business response

  11/15/2024

  November 15, 2024 RE: Case ******** Hello *******,We've received your message sent to the Better Business Bureau.  As previously explained, airlines agree that the carrier transporting the customer to his/her final destination will investigate any loss, damage or delay claim on behalf of all air carriers involved in the customers trip regardless of which airline the ticket was purchased from. This arrangement usually benefits both the customer and the airlines as it eliminates duplication of efforts and results in a faster resolution. This is not to place blame on any carrier. Your flight records indicate that Delta Air Lines was a carrier during your travel but did not operate your final flight to ******.  As *** is the final carrier, we recommend you contact them to submit your baggage claim.We thank you again for contacting us.Sincerely,***** ***** Claims Manager Customer Care - Baggage Delta Air Lines

  Customer response

  11/15/2024

   
  Complaint: 22537259
  
  I am rejecting this response because I have been unable to submit a claim through KLMs system, as it does not recognize my booking number or details. I need an actionable solution, not further redirection.
  
  I included screenshots in my last correspondence, which clearly you did not review.
  
  Thanks
  ******* **** *********

• Initial Complaint

  11/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a ticket for flight to ********, ****** for December 2023 and later canceled the trip. The amount was transferred to my wallet to be used as an ecredit and was placed with an expiration date of 11/2/2024- less than one year from the original flight date. After several attempts to use the ecredit I would be forced to call delta to book because the amount showing as an ecredit was a transfer and I could not tender a booking. I complained about this but the issue was not resolved and subsequently the ecredit expired and delta will not issue the remaining balance of $457.85 as an ecredit to use for a future flight nor return to my original payment form by credit card (****************) . I have called twice emailed via text message and emailed directly to customer service without resolution after several attempts to rectify. I would like the remaining balance as an ecredit to book future travel as a preferred resolution. Thank you.

  

  Business response

  11/10/2024

  Hello *******,

  We have received your complaint filed with the Better Business Bureau regarding your expired E Credit. I am happy to see your concerns have been answered through the ************************** channel in case number ********. The credit has been extended until May 02, 2025, as a onetime exception. Please utilize the Credit before the expiration date.

  *******, thank you for choosing Delta, we look forward to welcoming you onboard one of our flights soon.

  Regards,

  ******* Jobs

  Delta Air Lines

  Customer response

  11/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  thanks for the help and support quick feedback ** *******!!
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  11/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I made a reservation on October 8, 2024. I was making a reservation for Thanksgiving week. I accidently chose a return for Dec 29 instead of Dec 1. The Reservation GDAGA2, and it was canceled in less than 24 hours . Really it was canceled in minutes The cancelation authorization code is *************. Tickets were ************* , ************* *************. ******* ****** *****, ******* ***** ******, ******* ***** ***** respectively. The cost of each ticket was ******* USD. DELTA promised as is their normal policy a full refund to original form of payment and it is now >4 weeks and no credit on the credit card. Customer service claimed a credit applied to another ticket (no other tickets have a credit) They claim the remainder was applied to an ecredit which is less than 900 dollars and does not match the ******* per ticket. I have no idea why they applied to ecredit and there is NO other ticket with a credit for the remainder. My original form of payment AMEX credit card has no record of a credit for ******* x 3 = *******. This should NOT be an ECREDIT it should returned to the credit card as they promised and is their policy.The problem is I made reservations with the correct dates minutes after the original cancelation and DELTA's systems confused the tickets. However they GAVE ME NO CREDIT on the new tickets which are over 1400 each and owe me the full refund on the orignal reservation. I paid full price for the second reservation (GSGUT7) that their system is confusing. If they can show I received a credit in some fashion I'm open to discussion. It is illogical I paid them 2400 each for flights to ******. They owe me the refund on the first reservation and tickets.

  

  Business response

  11/10/2024

  Hello *******,

  RE: Case 22535672
  
  We've received your complaint filed with the Better Business Bureau regarding your cancelled on-line booking.
  

  I am happy to see your concerns were answered through the ************************** channel in case 11707488.
  

  Regards,

  *** ******

  Customer response

  11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this proposed resolution is satisfactory to me if the refund is actually issued.  
  

  Ill re open if it isnt. 

  Sincerely,
  
  ******* *****

• Initial Complaint

  11/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had a flight to ****** with a connection in ****. My flight from **** to ****** was cancelled because of weather. They could have cancelled this flight at any point during the day but they waiting until the boarding time. There wasnt even a delay notification. They cant get away with doing this to people. They knew the flight was going to get cancelled but screwed people anyway for a 1% chance it would fly then they can use the excuse of weather to not help people get a hotel or help them in ANYWAY.. they just strand people with no reprocussions.

  

  Business response

  11/09/2024

  Hello ,RE: Case 11740617
  
  We have received your complaint filed with the Better Business Bureau regarding your past flight from from ****** to ****.
  
  Im really sorry about the experience you described, and Id like to review your concerns in detail. To do so, I need you to send me the following information:
  
  * Name of passenger
  * Confirmation numbers, ticket numbers
  
  Please reply to this email and refer to case, and Ill get back to you as soon as possible.
  

  Regards,

  ******* Jobs

  Delta Air Lines

• Initial Complaint

  11/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On September 24, 2024, my checked baggage was delayed due to a delay with my Delta Airlines flight. As a result, my bag did not arrive at my final destination until over 48 hours after my arrival, and I incurred significant expenses for essential items in the meantime.Despite submitting receipts to document these expenses, I have not been reimbursed. I have communicated multiple times with Delta, but they have not provided adequate assistance or reimbursement.Desired Resolution:I am seeking full reimbursement for the documented expenses I incurred due to the baggage delay caused by Deltas delayed flight. I would appreciate Deltas assistance in promptly resolving this matter.

  

  Business response

  11/13/2024

  November 13, 2024 RE: Case ******** Hello *******, Weve received your message sent to the Better Business Bureau.  They have asked us to respond directly to you.    Airlines agree that the carrier transporting the customer to his/her final destination will investigate any loss, damage or delay claim on behalf of all air carriers involved in the customers trip regardless of which airline the ticket was purchased from. This arrangement usually benefits both the customer and the airlines as it eliminates duplication of efforts and results in a faster resolution. This is not to place blame on any carrier. Your records indicate that while Delta Air Lines was a participating carrier in your itinerary, we did not operate your final flight to ******. We have observed documentation on your file (VIEKL32248) that *** has received a claim from you and had worked the claim and as a result, Delta will not interfere in the settlement. We recommend that you contact *** regarding your claim and bring any comments you may have about the resolution of your claim to that carriers attention.We thank you again for contacting us.Sincerely,***** ***** Claims Manager Customer Care - Baggage Delta Air Lines

  Customer response

  11/13/2024

   
  Complaint: 22526983
  
  I am rejecting this response because:

  I am rejecting Deltas response because they continue to defer responsibility to ***, despite the fact that the baggage delay was directly caused by a delayed Delta flight. The Delta delay caused my baggage to miss its connection, resulting in my bag arriving over 48 hours late at my final destination.

  
  I have contacted *** multiple times, but they have not provided adequate assistance or compensation. Given that Deltas operational delay led to the baggage issue, I request that Delta take responsibility for reimbursing my related expenses.

  
  Sincerely,
  ******* ******

  

  Business response

  11/13/2024

  November 13, 2024 RE: Case ******** Hello *******,We've received your message sent to the Better Business Bureau.Per *** they have received a claim from you regarding the delayed bag and on October 14, 2024 they reimbursed you $358USD.Since *** has received a claim from your and have settled the claim Delta us unable to handle a claim for this case.Again if ***'s information incorrect you need to contact *** regarding the claim that you filled with them.Sincerely,***** ***** Claims Manager Customer Care - Baggage Delta Air Lines

  Customer response

  11/13/2024

   
  Complaint: 22526983
  

  I am rejecting this response because Delta continues to improperly defer responsibility to ***, even though the delayed baggage issue was caused by a Delta flight. The delay in my baggage occurred due to Deltas flight being delayed, which caused my bag to miss its connection and be delayed for over 48 hours.

  
  While I acknowledge that *** processed part of the reimbursement, this amount does not fully cover the expenses I incurred, and I have not been adequately compensated for all related costs, including my time spent on this matter.

  
  Since the issue originated with Deltas operational delay, I am requesting that Delta take responsibility for the full reimbursement of my expenses. I have already contacted *** and their response has not been satisfactory, which is why I am reaching out to Delta for a resolution.
  
  Sincerely,
  
  ******* ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩