ComplaintsforDelta Air Lines

• Initial Complaint

  12/06/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On November 30th 2021, my husband ****************************, purchased a flight ticket from. ******, ****** to ************* ********** for December 20th, 2021. KLM booking code M2M3WC, However, per my credit card company this purchase was declined and to cancel this booking with KLM and for me to place a new reservation/ for my husband, in which I did under the new KLM booking code of T5MNSC for the same date and person. In checking my credit card I was charged for the first reference booking code above M2M3WC. I attempt to contact KLM airlines for the past 2 days and I can not get through or receive an acknowledgement of my attempts to contact them. I have cmpleted a cancelation request via KLM site, request ID ***************, for the booking code M2M3WC.i also requested my creditc card to dispute the charge for this booking, however I will keep the second reservation booking code T5MNSC. Please help me in getting this squared away as KLM Is not contacting me and my attempts to get this resolved have been unsuccessful.Thank You!***********************

  

  Business response

  12/08/2021

  Hello Angel,
  
  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.
  
  Regrettably, we are unable to assist in this matter.  I was able to see your request submitted on December 3, 2021 with KLM, request number C-*******.
  
  You would have to continue to work with KLM regarding your claim number listed above.
  
  Thank you for your understanding. We value your support and hope to have the opportunity to better serve you.
  
  Regards,

  
  ****************

  Customer response

  12/10/2021

   
  Complaint: 16326980
  
  I am rejecting this response because:

  I was charged for 2 tickets for myself for the same date and when I tried to contact ***, Noone answers the telephone, or replies to my text via whatsapp and messenger as you indicated as contact resources available on the *** site.

  Again, the ticket purchased on November 30th, needs to be refunded as I do not needs 2 flight tickets for me on the same departure  date.

  I look forward to your immediate reply.

  
  Sincerely,
  
  Angel Enersto 

• Initial Complaint

  12/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 26,2021 I purchased a plane ticket for ****** from Delta with my Discover Card.. My trip was to *********** which was in the midst of a Hurricane in September.. I attempted to call Delta on August 30 was on hold for 5 hours I finally disconnected the call after those 5 hours which was 1 am.. I called Discover to see what I should do since it was a Hurricane and I didn't purchased the insurance on the ticket.. The Agent advised me to file a dispute so this is what I did. The next day still trying to reach Delta after several after hours I finally was able to speak with an Agent who said the flight hadn't been canceled yet!! There is a Hurricane and people were advised not to go to *********** so why isn't the flight canceled yet its two days before the departure date of September 3 I believe.. However the Agent said I can cancel your ticket and give you a e credit ok that's fine.. Well come to find out they canceled that e credit and didn't even tell me and kept my money.. Told Discover that I had an e credit that I could use but they told a story.. So now both companies are sending me in circles about my ******. I'm out of a ticket as well as my money.

  

  Business response

  12/08/2021

  Hello *******,

  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.
  
  After review, I see your electronic travel credit was suspended because of your dispute claim of unauthorized purchase filed with your credit card.
  
  When there is a claim as this, we are unable to reinstate your ticket, as the funds are sent back to your credit card company,because the charge was reported as unauthorized.
  
  Thank you for your understanding and again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.

  Regards,

  ****************

  Customer response

  12/13/2021

   
  Complaint: 16284443
  
  I am rejecting this response because: I haven't received anything from Delta 

  
  
  Sincerely,
  
  *********************************** I

  

  Business response

  12/14/2021

  Hello *******, 

  
  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.
  
  As previously stated, your electronic travel credit was suspended because of the dispute you filled with your financial institute reporting your ticket as an unauthorized purchase.
  
  When there is a claim as this, we are unable to reinstate your ticket, as the funds are sent back to your financial institute, because the charge was reported as unauthorized.

  Any further action would need to be addressed with your financial institute.
  
  Thank you for your understanding.

  Regards,

  ****************

• Initial Complaint

  12/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Sunday November 28,2021 my account was debited $50 by Delta. I called Delta on Monday November 29,2021, but decided to do chat with a representative. I was told by the representative that all she could see on her end that it was a delayed payment. On July 29,2021 I had a flight to Atlanta and a return flight to Iowa on August 1,2021 that was four months ago. The representative was unable to explain the delayed payment, so I asked for a supervisor or manager to explain and assist on me getting the $50 credited back to my account. Supervisor ******* contacted me via chat, she stated that the delayed payment was due to a seat upgrade. I asked Supervisor ******* why wasn't this payment taken the time of my seat upgrade and she could not explain why, I then said that I know why the person who took my ticket upon me boarding did not state that a payment was needed, which is the mistake of Delta's employee and not mine. Supervisor ******* apologized and stated if it was an over charge and I can show proof of the over charge she will be happy to assist with a refund. My issue is not a over charge, my issue is that four months later on a Sunday my account was debited $50 with no letter, email or phone call letting me know that this $50 delayed payment will be taking place. My feelings is this delayed payment should be at the expense of Delta Airlines and not mine. P.S. This is the receipt number of the $50 debit (*************) this receipt number was taken from my online banking account.

  

  Business response

  12/02/2021

  Hello *******,
  
  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.
  
  Please accept our sincerest apologies for any inconvenience caused due to a late charge of a seat fee from your travel on August 1, 2021. Be assured your experience will be shared with our E-Commerce and ********************** teams for internal review.
  
  Regrettably, since this is a valid charge, we would not be able to honor your request to receive a refund.
  
  Because of this unique situation and as a gesture of apology, I will be sending you a $50 Delta Choice gift. You will receive a Delta Choice gift code, from ******************************************************** in separate emails within three business days and can select the gift cards of your choice within 60 days of receipt.
  
  Included in the gift option are several merchants that you will be familiar with as well as our new Delta gift cards. Once redeemed, the Delta gift card has no expiration and may be used by anyone you wish.
  
  Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.
  
  Regards,
  ****************
  

• Initial Complaint

  12/01/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought Three $500 Delta Gift card, and I used one, and Two others has become ZERO balance on 8/2021, and I just find out, and try to resolve this by calling Delta Customer Service more than 5 time, they can not tell me where and how these Delta Gift value to go, but still not able to resolve this gift balance

  

  Business response

  12/07/2021

  Hello *****,
  
  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.
  
  I apologize for any inconvenience caused when trying to resolve your Delta Gift Card concerns.
  
  After further research, I was not able to locate the two gift cards you show reflecting a zero balance.
  
  I would like to review your concerns in detail. In order to do so I would need you to send me the following information from your travel credits:
  
  - 13-digit ticket numbers beginning with 006
  - Redemption code if apply
  
  Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.
  
  Regards,
  ****************

• Initial Complaint

  12/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Delta had a delay in a international flight, I made my connecting flight but my bags didnt to my final destination.My bags were delivered the following day however i paid for the bags to be checked and want those charges reversed for the inconvenience. I have called customer service and the wait on the phone gives you an option for call back. except they don't call back. I emailed the company directly as well and has not got a response with up to 30 day return response which in my opinion is professionally unacceptable. I am seeking prompt communication and arefund in a timely manner for the $150 charge for 2 checked bags ASAP.Flight date: 11/27/2021 Flights: VS4007; DL2983 Delta Case#********

  

  Business response

  12/07/2021

  Hello Collin,

  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.
  
  Please accept our sincerest apologies for your experience during your travel with us from ********** to *******-MCO on November 27, 2021.
  
  After review, I see your concerns have been addressed though the Delta.com channels in case 04589106.
  
  Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.

  Regards,

  ****************

   

   

• Initial Complaint

  11/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Delta Air Lines required me to check my carry-on bag claiming that there was not more overhead space. After boarding the flight, I realized this was a lie as there was plenty of space available. On arrival at the baggage claim, I noticed my bag was severely damaged by Delta. I filled a complain at the airport and after online. This was more than 2 months ago and Delta still hasn't come back to me with a solution. Moreover the delta employee was extremely rude, same as the gate agents that required me to check my bag. They also told me lies about how to proceed, what delta covers that are not correct per dot guidelines

  

  Business response

  12/02/2021

  Hello Jillian,
  
  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.
  
  We truly apologize for your experience concerning your carry-on bag and your interaction with our agents. Be assured your additional concerns will shared with our Baggage Service and Airport Customer Service management teams for internal review.
  
  I do see you were able to speak with one of our Baggage Service agents on November 21, 2021, and was advised your case, ********, was being escalated.
  
  Please continue to have patience with our Baggage Service team. They have received very high volume in request. Once a Baggage Service Claims Manager is assigned your case, they will contact you directly for resolution.
  
  Thank you for your understanding and for sharing your concerns. We value your support and hope to have the opportunity to better serve you.
  
  Regards,
  ***************

• Initial Complaint

  11/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Saturday November 29 2021 my husband and I had to fly from ******* to ************ at 10:50. We were waiting at the airport for about 4 hours until they let us know that the flight is canceled for the next day at 9am. First, it was frustrating having to wait at the airport all this time .Second, the Delta airlines do not accept responsibility for the cancelation therefore we had to pay for the hotel that we stayed $90 and for the Uber trips $46.95 . Delta should compensate these expenses. Third, after getting the flight at 9 am the pilot apologized for the inconvenience and he added that he did not know why this cancelation happened . Apparently , this happened because there was a shortage of pilots? Finally, I usually tutor on Sunday mornings and this cancelation cost me to cancel three tutoring that I had in the morning. This was completely frustrating and unprofessional. We need to be compensated at least for the money we spend for that night $ 90 for staying at the hotel and $50 for Uber

  

  Business response

  11/30/2021

  Hello Thaleia,
  
  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.
  
  After review, I see your concerns have been addressed though the Delta.com channels in case number 04573037.
  
  Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.
  
  Regards,
  ***************

• Initial Complaint

  11/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hi I had a flight a few weeks ago on DL5660 on November 10, 2021 from *** to *** that was delayed and as a result my wife missed her flight to ******. Additionally the flight attendants were unhelpful in trying to get her off the plane as quick as possible. They lied to us and told us she would have 30 minutes by the time we deplaned to the time she would need to be at the next gate. Additionally, after they made a generic announcement about people at the back of the plane that needed to catch flights, I attempted to announce to everyone to please move out of the way as my wife had an international flight to catch. I was then accosted by another passenger who I then replied back to at which point the flight attendant threatened to not allow us to get off the plane. Furious, I then yelled that her mother was in the hospital on the other side of the world dying of COVID. Finally some other passengers helped her to try and get through but the flight was so late she missed it. And we literally RAN to the gate. Overall I am very disappointed with Delta team members help and I want to inform you of this incident and see what you can for me.

  

  Business response

  12/01/2021

  Hello ******,
  
  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.
  
  Please accept our sincerest apologies for yours and your wife experience during your travel with us, on **************** operated flight DL5660 from *********-*** to ********-*** on November 10, 2021. This certainly isn't a situation we would want you to have.
  
  When we receive reports like yours, we forward them to the appropriate leadership teams for internal review. Be assured I will share your experience with our Airport Customer Service and In-Flight Service management teams, in order to make needed adjustments to improve our service.
  
  As a gesture of apology, I'm sending you each an electronic travel credit voucher in the amount of $150usd, in which you both will receive a voucher number and associated Terms and Conditions in a separate email within 24 hours. (Check your spam folder if you don't see it in your inbox.) Please keep this email because you'll need the number to redeem the voucher.
  
  Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.
  
  Regards,
  ***************
  

  

  Business response

  01/04/2022

  Hello ******,
  
  We have received a copy of your complaint from the Better Business Bureau regarding your disappointing experience with us. I appreciate the opportunity to address your concerns.
  
  After review, I see your electronic travel credit voucher numbers in the amount of $150 each and terms and conditions were sent to your email address, ************************** on December 1, 2021.
  
  I have also listed below your voucher numbers and I have resent them in an email to the following email addresses, ************************* and ********************:
  
  *******/****** -0060648525780
  
  *******/VERONIKA -0060648535657
  
  Thank you again for sharing your concerns. We value your support and hope to have the opportunity to better serve you.
  
  Regards,
  ***************

• Initial Complaint

  11/25/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a case number ******** with Delta about damaged equipment. They said they would contact me by 30 days. It has been well over 30 days. The claim: I had some items damaged during a flight with Delta in my damaged luggage. It was hard navigating how to submit a claim. The luggage claim was submitted at the airport, but I didn't find out about the damaged items until after the fact. The flight confirmation was GV4BT6 for **** 28th-July 4th. The items were work related headphones and Neck fans. I am sending examples of the items of the items along with receipts. There were 2 headphones and 2 neck fans. I would like these items refunded due to damage.

  

  Business response

  12/15/2021

  RE: Case ******** Dear JAYLATINARAH *******,We phoned you at ************ but our attempt was unsuccessful. Thank you for contacting Delta Air Lines regarding the missing property from your checked luggage.  On behalf of all of us at Delta, we hope you will accept my sincere apology for this unfortunate and concerning incident. We need to respectfully explain, however, that Delta will assume responsibility when luggage irregularities are reported to us within twenty-four (24) hours of arrival.  Our records indicate you traveled on June 28, 2021, however this issue of the missing property was not reported until October 6, 2021.  Due to the length of time involved, and in order to treat all customers with equity, we are unable to accept a claim from you at this juncture.   The ticket contract covering your travel exclude responsibility for cash, securities, negotiable papers, irreplaceable documents, jewelry, silverware, precious metals, works of art, camera, electronic, and computer equipment, as well as any other items that cannot easily be replaced, in checked or unchecked baggage. As a gesture of goodwill, we have issued an Electronic Transportation Credit Vouchers totaling $ (eTCV) in the amount of $100.00each*.  Please note the voucher number and associated Terms and Conditions will be arriving in a separate email.  We encourage you to add Delta Air Lines to your receiver list so the voucher document is not misdirected to your spam folder.  Please keep the voucher number and the Terms and Conditions since the number is required for redemption.  It is also important to remind you that there is no Direct Ticketing fee for reservations confirmed online at delta.com.Thank you for the opportunity to review this matter with you.  We hope that despite this unfortunate incident and the position we must take, you will include Delta Air Lines in your future travel plans. Sincerely,************************* Claims Manager Consumer Affairs - BaggageTell us why here...

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩