Business ProfileforCardtronics

A cardtronics ATM terminal at a CVS location did not dispense my money yesterday. The terminal only dispense me $240 of the $300 I requested or attempted to withdrawal. I spoke to 3 different Cardtronics reps and got different responses of what i have to do. Cardtronics does not take full responsibility for such occurrences and requires that their customers or victims of their misfunctioning machines require that the credit card give them a dispute or failure to file a dispute letter before they investigate or audit their devices and will give you your money or submit a reverse credit back to your card company. This requirement in my opinion makes the Cardtronic machine user a victim all over again and makes the customer do what should be the job of Cardtronics. So I followed their requirement and was unsuccessful after 2 attempts to get the company, Chime or Bancorp to file a dispute. The second Cardtronic rep refuse to give her name when asked and said that I only needed to call back but that she noted my file and that any Cardtronics rep could help me. It was pretty obvious that this rep was working remote. She stated that if Chime did not file a dispute by request to call back and ask that the matter be escalated on their end. I did so and the next Cardtronics rep said they must have a dispute letter filed. So Cardtronics reps will say inconsistent things. Also, if a customer can simply call back and get matter escalated without a dispute then no Cardtronic rep should say otherwise. Again Cardtronic should do their own job and not require customers to essentially make Chime or any institution do anything. The second rep at Cardtronic is said "I just will fore warn you that Chime the majority of the time will not be willing to file a dispute". And this is also why she suggest I call back if this was the case and I did and was told that Cardtronics has to have a dispute before doing anything. Date of transaction 12/12/2024. Terminal number: VS006652.