Business ProfileforSage Software

Dear Readers,I am writing to formally lodge a complaint regarding the substandard customer relationship management exhibited by Sage. Our experience with Sage has been marked by significant frustration and inconvenience necessitating deep and concrete improvements in their customer service protocols. Indeed, my recent experience with sage is quite disastrous as I tried to contact them many times using phone calls, email and chat and the issue is still not resolved.Over two years ago, we initiated the process to close our account (Account Number: ***********, providing all required documentation and fulfilling every stipulated step as per Sages instructions. Despite our compliance and numerous follow-ups, the account remains open, and the closure has not been processed.We respectfully request that Sage close the account with an effective date of July 2022, as all necessary actions on our part have been completed. Additionally, for accounting purposes, we require all invoices to be sent individually in PDF format, given that we currently do not have access to these documents.This prolonged and unresolved issue underscores a critical need for Sage to enhance its customer relationship and communication practices. The lack of responsiveness and failure to follow up on customer requests are unacceptable and detrimental to customer trust and satisfaction.We urge ********************** to take immediate corrective measures to improve their customer service operations, ensuring that such issues are promptly addressed and resolved in the future.Thank you for your attention to this matter.Sincerely,Elo A Zayat President of ZAYAT AROMA