We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          ParkMobile, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileParkMobile, LLC

            Parking Facilities
            BBB accredited business

            Contact Information

            1100 Spring St NW STE 200

            Atlanta, GA 30309-2824

            Visit Website
            (770) 818-9036

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.09/5

            Average of 55 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            128 complaints closed in last 3 years

            54 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 7/26/2019

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            ParkMobile helps millions of people easily find and pay for parking on
            their mobile devices. People can use ParkMobile solutions to quickly pay
            for street and garage parking without having to use a meter or kiosk.

            Products & Services

            Digital Parking, Smart Parking

            Business Details

            Location of This Business
            1100 Spring St NW STE 200, Atlanta, GA 30309-2824
            BBB File Opened:
            8/24/2011
            Years in Business:
            16
            Business Started:
            1/16/2008
            Business Incorporated:
            1/16/2008
            Accredited Since:
            7/26/2019
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Ms. Dee Quilliams, VP, Member Services
            • Mr. John Brown, COO
            • Mrs. Heather Hollis-Scott, Manager, Member Services
            Contact Information

            Principal

            • Ms. Dee Quilliams, VP, Member Services
            • Mrs. Heather Hollis-Scott, Manager, Member Services

            Customer Contact

            • Ms. Dee Quilliams, VP, Member Services
            Additional Contact Information

            Fax Numbers

            • (770) 818-9039
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            128 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/14/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I paid for parking October 17 8:15pm to October 18 4:15pm at ***************************************** When I arrived at the parking garage at my scheduled reservation time (8:15pm), I discovered that the garage closes at 8:00pm. Thus, it was impossible for me to use the service that I paid ParkMobile for. For the last month, I've been trying to get a refund for this reservation through the ParkMobile ************ since I was obviously unable to use it and ParkMobile is at fault for incorrectly listing and allowing me to pay for a service that was not available. However, ParkMobile's Customer Support has refused to help, instead asking for the same information repeatedly, not responding to messages, and closing my service ticket without providing a refund. This should have been a simple refund as my reservation receipt and the publicly listed hours of the garage are more than sufficient to show that ParkMobile was in error and I paid for a reservation that was not available to me. But instead this whole experience has been incredibly frustrating and has wasted hours of my time, with no refund in sight.
            Read More
            Read 127 More Complaints

            Customer Reviews

            55 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rachel B

            10/28/2024

            Horrible new Log-in system. Park Mobile app no longer accepts passwords and requires an email link to sign in. That wouldn't be horrible, except they do not send you an email. At all. I tried to sign in after somehow being forced out of my account on Saturday. It is Monday, I am going to be late for work, on hold with their phone line for 15 minutes because they are not sending an email link that is required to log in after multiple attempts over 36+hr period. I wish that there were any alternative parking methods in my city because this is ridiculous.
            Read 54 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.