Business ProfileforManyPets Pet Health Insurance

On 04/06/2022, I purchased a secondary policy from ManyPets with a $0 deductible and 100% coverage to supplement my primary policy. In March 2024, I received a notice informing me of changes to my benefits. I promptly sent several emails stating that I did not agree with these changes and did not want my coverage altered. However, I never received a response from ManyPets addressing my concerns. I have also made multiple phone calls to express my dissatisfaction and explain how these changes have left me paying for a policy that provides no additional benefit.The changes made to my secondary policy now impose a $250 deductible and only 80% coverage, effectively rendering it useless as it will not cover any remaining expenses left by my primary policy, which has a $100 deductible and pays at 90%. Moreover, ManyPets does not even count the balances covered by my primary policy towards the deductible.I have been promised a callback regarding this issue but have yet to receive one. My pet has recently developed a condition that would be considered pre-existing by other insurance carriers, leaving me unable to switch providers. ManyPets refuses to offer me a policy similar to what I had before, even if I agree to a higher premium.I believe that ManyPets has engaged in bad faith practices by implementing these changes only after my pet developed a condition that they must cover but no other insurance will, and by ignoring my multiple attempts to communicate my disagreement with the policy changes. When I initially purchased the policy and paid into it for over two years, I did so believing that I would be covered should any health issues arise with my pet. ManyPets has now stripped away that peace of mind, leaving me with a policy that provides no benefits and will not pay for any claims.