ComplaintsforAdvanced Booting Services, Inc.

• Initial Complaint

  04/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They put a boot on my car when parking was paid for and on top of that was extremely rude and short with me. The company representative would not even look me in the eyes or look at my paid parking receipts. All he would say is that he wouldn't have booted me if my time had not expired . Then he changed his story and said I displayed the receipt in the wrong location. When I pointed out that the most current receipt was in the right location on the dash, he stuck his hand out the window told me that all I could do was pay him the $75.00 in cash. I asked him was that the only form of payment after I realized that he would not look at me, my receipts or listen to reason. Then he allowed me to pay with credit card. According to their reviews this is the exact same attitude and treatment that many others experienced with the company and same representative.

• Initial Complaint

  04/23/2022

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  This booting company put a boot on my car and refused to remove charge even though my parking was paid for and I had proof on hand. They have a ton of 1 star complains. They refused to send me a legal information of how they operate. They said there was no one I could escalate it to in person

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I received a boot in my vehicle on 4 April 2022. I was parked in parking spot adjacent to a corner booted vehicle near the entrance to the parking lot on ***************** in downtown *******. I parked over to the left of my spot to allow the corner car access to leave. I was literally parking on the left side line, by one inch, but not over the line. There was not a parking spot to my left and the next area was the exit, all of which I was not blocking. They booked the truck bc I was on the line and not within the line. I was not outside the line by any means and only on the front tire line by an inch. I have pictures of the spot, the line and the booted vehicle to my right, of which I provided some space for them to get out of their parked spot.I am a disable veteran and have disabled handicap tag. The two handicap spots were taken and this spot was near my desired location I tried to ensure that my vehicle was not in the way of any other vehicles and it is a bigger F250. The person explained that I was not within the lines as it was stated on the lot. As there was not a parking spot to my left, and I was not interfering with an egress to the lot, this whole booting was just uncalled for. He also stated there were bigger truck parking spots in the lot but failed to understand the disabled part of My situation.

• Initial Complaint

  02/17/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On January 14th, I was in the lot at 4th and ************ in Midtown (location 749 according to the receipt) and incorrectlybooted as I had paid the parking fee.When I pointed out that I had paid my parking fee,the Advanced Booting representative told me he could "do nothing about since it wasn't in the 'system'" and directed me to contact your office. In order to get my car, I had to pay the booting fee.I a submitted a claim form to the Advanced Booting website in order to receive a refund for this $75 fee. I have since heard nothing. Attached is the receipt for the parking time that I paid, as well as the receipt for the $75. In case it is not clear, licenseplate number in both is 152391.Please advise me on how I will receive my refund.Take care,*****************

• Initial Complaint

  01/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was booted in midtown ******* on 7th and peachtree by this company on 1/27 around 9 pm. The only way to pay for parking is through an app called Passport. This app did not work at all, when I entered the zone number it says network error please try again. I continued to try the app for 30 mins before giving up. I attached a screenshot of this and I have a screen record video but am not able to upload it here. In my experience before these apps if a parking meter is broken you dont have to pay. After the game my car was booted. There were three other cars booted and they all said they tried to use the app. The person taking payment and removing the boots did not care about anything we said or showed him the app still not working. I asked to speak with someone else and he said theres no one above me. I called the owner of the property that employs the parking company (**************) and they said they had never heard of the company and couldnt help. I called the companys dispute number and they said no one who could help would be there until 10am the next day. So I had to pay the $75 to get my car home. Today 1/28 I called the dispute line. They took my name and number and said a manager would call me back. They have not called. These companies cant be allowed to get away with anything they want like this.

• Initial Complaint

  01/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car was booted in my apartment resident only parking garage on Jan 5th. I was told that it was booted because my parking decal wasn't fully attached to my windshield. I submitted pictures showing it was on my top left of my windshield of my car. I filed a dispute with ABS on Jan 7, and got a response on Jan 11. I called that day and spoke with one lady on Jan 11th and she said they prefer everything in writing, so i responded with additional pictures etc. I even provided proof that that my car was booted before residents were notified via email. Please help investigate as i feel I was not deserving of a boot and this company is out predatory booting people and refuse to assist with disputes are filed. I am attaching a photo from ABS that shows i was booted on Jan 5th before residents were notified, a photo that i took showing the decal is in the window along with the booting agent inside the photo, and lastly a photo showing the date i was notified via email. Please review.

• Initial Complaint

  01/10/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  On 12/17/2021 at 7:20 p.m., I paid for parking at the Osprey parking garage on ******* Avenue. (I have proof of payment for $5.35.) When I returned to my car before the time had expired, there was a boot on the car. (Ticket #*****) I called the number, and the person on the phone identified my car and my plate number correctly. He said when the boot crew visited the garage at 8 p.m., they did not see payment and that he did not have access to that information. I waited for the boot removal and paid the $75. As I was talking to the *** representative (***********************), I got a ping on my phone that my parking was about to expire. I showed it to him as more proof. I filed a dispute form with all this information, I've left two emails and left two voicemails. No response. If I can answer more questions, I will, but I paid for the parking and should be reimbursed for the $75 fee.

  Business response

  01/11/2022

  Attached is your email you sent us to dispute your boot:

  "I initially paid the fee in the garage, but I wasn't sure it had gone through. I walked to the restaurant, got on their WiFi and paid it at 7:20 p.m. on my phone, and this time, I was sure it went through. (attached)  I got back to my car around 9:40 p.m. and saw the boot. I called the number, talked to a representative, who says the car was booted at 8 p.m. I waited for the person to remove the boot. As I was talking to ***********************, who removed the boot, I got a text telling me that my parking session was about to expire. I took a snapshot of that (attached.) I've also attached proof of payment from Visa."

  At the time of our audit, your parking had not been paid.  As stated by you in your email there was some technical difficulties with your phone that resulted in your payment not going through.  We will reach out to the garage operator and see if a payment had in fact been made. 

  Customer response

  01/17/2022

   
  Complaint: 16434229
  
  I will wait to hear what response you get from the garage, but your response includes things that were not in my original complaint; they were part of the telephone call I had that night with your operator. That is the only time I mentioned that I had difficulty with the my first attempt at payment. My second attempt was successful, and it went through at 7:20 p.m., long before your booting team came by. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  12/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for parking in the lot on Saturday night, at the time of me making the parking reservation the app glitched and when I paid for it, its reset the license plate selected unbeknownst to me. I came back to my car and saw the boot. I spent 30 minutes trying to get in contact with the company and when someone finally came out I told them that I know for a fact that I switched the license plate and something happened with the app and another customer passing by mentioned that there was an app issue for him and the employee screamed at him to mind his business. I was forced to pay the $75 fee but I need my money reimbursed bc I paid for parking and they can subrogate via ParkMobile if they see fit.

  Business response

  01/11/2022

  Unfortunately we have no way of subrogating against the parking app.  We are not the operator, rather the enforcement company.  At the time of our audit your parking session had not been paid and that is the reason your vehicle was booted.  We do not have any other disputes for that location claiming the same issue.  Please contact the parking app provider if you think there was an error.  

• Initial Complaint

  11/30/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I had an employee park his truck ****** parking lot and he was booted even though his ticket was visible in his dashboard. On his lunch break at noon, he paid again even though he paid for the entire day. The advanced Booting guy came booted his truck says he was double-parked. I have photos showing that the second spot was not clearly marked and the numbers from the site were covered with trash and debris where it was unrecognizable. Besides that, the second supposedly park spot had a major safety hazard there and was not usable anyway. Even if it was my employee paid twice throughout the day and should have been covering. We come in at 5:30 6 am every morning and it's dark outside. how can you see a line that's not there if the parking lot is covered in trash and debris, and there are no wheel stops there required for each parking space in a high turnover space according to code? I am asking for reimbursement of the 75 dollar fee for this unethical practice and have the city code inspection, inspect this lot for violations.

• Initial Complaint

  11/23/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I parked my vehicle tag #RGC3605 and paid the fee according to the lot instructions on 11/17/21 at a ********************************************* parking lot. Attendant claimed my vehicle was moved out of the parking lot, upon calling the office, the gentleman on the phone claimed they have cameras and proof that my vehicle left the lot, my vehicle was parked on the center row from approximately 7am to 11:20am when it was moved by me to another spot under the shade WITHOUT leaving the premises, then my car was booted at around 12:40pm. I was forced to pay the fee to have my car released and told to make a dispute claim, which I did, on 11/22/21 I received an email from the booting company stating that there's no way to prove my vehicle left the lot, therefore, they can't refund my fee money, this is definitely wrong and I need to get my fee back, all Im asking is reviewing of the footage to prove what happened, they have visible cameras all over the lot they can refer to. I paid $75 dollars to have my car released from the wrongly placed boots.

  Business response

  11/23/2021

  Thank you for reaching out to us via the BBB. I have reviewed your complaint and have reached out to our client on your behalf to review the footage from the cameras. We do not manage the property, therefor we do not own or maintain the camera system. Did they give you a time frame on getting the camera footage?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩