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            Business ProfileTaxSlayer.com

            Tax Software
            BBB accredited business

            Contact Information

            945 Broad St

            Augusta, GA 30901-1289

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            (706) 868-2333

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            Customer Reviews

            1.13/5

            Average of 30 Customer Reviews

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            Customer Complaints

            97 complaints closed in last 3 years

            24 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/11/2005

            Years in Business: 32

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers tax services, including software sales, tax preparation, and bookkeeping.

            Business Details

            Location of This Business
            945 Broad St, Augusta, GA 30901-1289
            BBB File Opened:
            1/14/2005
            Years in Business:
            32
            Business Started:
            1/1/1992
            Business Incorporated:
            8/30/1999
            Accredited Since:
            2/11/2005
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • TaxSlayer Books
            • Taxslayer Pro
            • TaxSlayer
            • Rhodes Financial Services, Inc.
            • Taxslayer Financial Services
            Business Management
            • Mrs. Christina Ayres, Service Coordinator
            Contact Information

            Customer Contact

            • Mrs. Christina Ayres, Service Coordinator
            Additional Contact Information

            Fax Numbers

            • (706) 868-1955
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            97 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            02/07/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I filed taxes with these guys and my tax return was supposed to be $470 and a refund of $391 when I received an deposit it was only $360 on the website I choose the file for free option nd when I finished my return was accepted for $470 &. $391 they have scammed me of my money I want the rest of my money i never agreed for $103 & $126 to be taken out my money in order to receive it nd I did notice it saying I owe $62 so I don’t understand how they end up taking $226 from me im very upset then when I reached out too them I spoke with 3 different representatives and they each told me different things one told me too reach out to my bank they didn’t take nuin out then another agent told me that she can see $62 was taking out but still don’t explain the other amount because it still didn’t add up I still had money missing I’m very upset I just want my money
            Read More
            Read 96 More Complaints

            Customer Reviews

            30 Customer Reviews

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            Most Recent Customer Review

            Timothy L

            07/09/2024

            My federal taxes are being held up with the IRS and you can't talk to anyone, I've received 2 different letters telling my I'll have to wait 60 days which is now 120 days and TaxSlayer just sent me an email stating that they're going to hit my bank account for the fee owed they don't care what the IRS is doing, they just want their money, they don't even want to help to find out what the issue is. I will never use this company ever again

            TaxSlayer.com Response

            07/16/2024

            Customer contacted us on ****2024 regarding the outstanding program fees. We indicated that the user choose to have the fees deducted from the refund. The user did acknowledge this to be true. That agreement states that the fees are due when the IRS funds the return or within 21 days if the IRS does not process the refund, whichever comes first. The agent indicated this in the call before the customer hung up.

            If the customer received letters from the IRS indicating an issue with the return, copies of the notice should be sent to us at *********************. If the IRS only states there is a delay in processing, the user will need to reach out to the IRS. We are not able to determine why the IRS has not processed the refund without the notice.

            Read 29 More Customer Reviews

            Local BBB

            Better Business Bureau serving the Fall Line Corridor, Inc.

            More Info on Local BBB

            BBB Reports On

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