Business ProfileforVaden Chrysler Dodge Jeep Ram of Brunswick

Dear Better Business Bureau,I am writing to file a formal complaint against Vaden Hyundai of Brunswick and Vaden Chrysler Dodge Jeep RAM Brunswick concerning significant issues with a vehicle I purchased and the unsatisfactory service provided.Purchase Date:June 22, 2024 Model:Hyundai Santa Fe Financed Amount:$54,105.88 Issues Encountered:-One week after purchase, on June 29, 2024, all dashboard warning lights came on, and the dashboard cluster display began glitching.I was unable to schedule a service appointment via the Bluelink app.-Service Appointment Delay:On July 8, 2024, I scheduled a service appointment for July 26. During this time, I could only drive locally due to ongoing dashboard issues and a malfunctioning screen.The trunk hatch also made a loud clicking noise when opened.-Critical Failure and Towing: On July 26, 2024, the vehicles transmission dual clutch failed, causing problems with gear shifting and a clicking noise. The vehicle had to be towed to the dealership, which is 45 min to an hour away from my home.-Recall and Repair Issues: An open recall was identified, but the service department claimed no remedy was available, despite literature indicating ************ took two weeks to order a new transmission, and over a month has passed with no *** for its arrival.-Additional Efforts:I engaged a Hyundai Case Manager to assist with the service process, but the issue remains unresolved.-Warranty Reimbursement Issue: According to our warranty, reimbursement for towing costs is expected, yet I have not received this reimbursement.Resolution Sought: I request that Vaden Hyundai of Brunswick and Vaden Chrysler Dodge Jeep RAM Brunswick provide me with a drivable vehicle of the same make and model that is repaired and compliant with the recall. Additionally, I seek reimbursement for the towing costs as stipulated in the warranty. The delays and lack of resolution have caused significant inconvenience, and a prompt resolution is necessary.