Business ProfileforMy Georgia Plumber, Inc.

This company was assigned to me by 2-10 home buyers warranty to replace a 20 year old water heater. It was determined that it would be a difficult installation due to a fire sprinkler riser surrounding the water heater. 2-10 sent me a detailed account of their interaction with the plumber, questioning the My Georgia Plumbers scope of work and price quote. They seemed reluctant to authorize the work and offered me a payout. I decided to allow them to proceed with the job and accepted the addition fees for the anticipated level of difficulty. I was told the sprinkler system among other things, would be rerouted for the water heater installation. I was initially quoted $2571,20, which included a $651 difficult installation charge. I paid 50% down for the installation. I was later told this price was contingent on 2-10 paying their portion, and if I wanted.to proceed I would have to pay $3616.87 total, was now being told I had to pay in full prior to scheduling. I paid them in full and confirmed that this price included the rerouting of the sprinkler system. When the technician arrived he informed my ******* that he was not authorized or certified to manage the sprinkler system and the company proceeded to tell me that the old water heater could not be removed, and the new water heater would need to be installed in front of the old one. My tenant took it upon himself to remove the old water heater and placed the new one behind the sprinkler system piping. The plumber only had to reconnect the water and gas lines, which turned out to be a routine water heater install. I asked the company for a refund for the work the was promised and not done, and for the difficult job surcharge. I was told they would review with the plumber, no one returned my call. I was later informed that the case had been escalated to the accounting department and they would respond in 7-14 days, but that I am not allowed to speak to anyone in that department. It has been 7 days with no response.