ComplaintsforSouthern Landscapes And Designs LLC
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Complaint Details
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Initial Complaint
04/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of Transaction: 9/24/2021 The amount of money paid: 1st installment - $19,477 Ref# ***********/ Payment of invoice #***** 2nd installment - $10,000 Check # **** 3rd installment - $13,231 Check # **** 4th installment - $7,000 Check # **** Total amount $49,708 What the business is committed to provide you: Provide an outdoor living area with proper irrigation, drainage and outdoor shower water line. What the nature of the dispute is:We still have severe flooding issues, and the drains are not working. The pool shower pipes that Southern Landscapes and Designs ensured us wouldn't burst because of cold weather- have and happened back in December. We were out of town, and the outside shower line busted and ran for 2-3 days, amounting to a bill of over $1,940. I've repeatedly attempted to contact them about this situation with no success. We have been ****** patient, and this is unacceptable. The chances of this happening would have been less, having the pipes and drainage were secured and wrapped. I ask that we rectify the drainage and shower breakage and help with the water bill as soon as possible. We've paid more than $50,000+ and had more problems with the landscaping and drain in one year than most people have in a lifetime. Whether or not the business has tried to resolve the problem:No. Dates attempted to call:2/16/23 -no response 3/15/23 email sent 3/21/23 ***** left voicemail 3/25/23 **** left voicemail 4/4/23 **** left voicemail
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.