Business ProfileforPamela's Plumbing, LLC

This company was contracted through *** to replace a leaking water heater in the laundry room. On 12/6/23 their technician and another guy came out to replace it. When he turned the water back on we both heard water coming from a different part of the house. There was water leaking from the ceiling where the air conditioning unit is the hallway. He immediately went to turn off the water and both technicians went into the attic to find out where the water was coming from. The water leaked on the carpet so much that several towels were placed & changed out & a fan to help dry it. A small part of the ceilings in both bedrooms were also affected. I contacted their office immediately & spoke to Teresa who also spoke with Brandon when it happened. I was told they would have someone come out and look at the damage and give them an estimate. ******* came out and reported back to them in December but no one from Pamela’s plumbing contacted me even after I called multiple times over several weeks. Finally in January I spoke with Sean at ******* who stated they were waiting for approval from Pamela. All the info was given to her. After calling the office again, I emailed Pamela on 1/5/24 asking for a status update. She replied on 1/8 at 9:20 “******** called us Friday afternoon to update us on the drying process. I thought it was already taken care of. We are going on good faith that our employees made these spots but are hopeful this will take care of the issues at hand.” She was meeting with ******* that afternoon. Unfortunately I was at work and unable to check my email so I didn’t see the message until I got home. Her email stated they would not cover the damage and it was suggested that I contact my homeowners insurance. I replied to Pamela submitting the real-time video of the water leaking from the ceiling, the water on the carpet, and photos of the water damage to the ceiling. Pamela has not responded to my email since or returned my calls.